Cancellation Noveltells: Easy Method

What is Noveltells

Service overview

Noveltells is an online platform that offers personalized book recommendations, summaries and curated reading lists tailored to individual tastes.

The service is delivered via web and mobile apps and offers in-app coin purchases for content access and features.

Core features

Users can buy coin bundles as one-time purchases and use coins inside the app to unlock content.

Access and account features vary by platform (iOS, Android, web). For service details see the official service page.

How to cancel Noveltells

Cancel on iOS (App Store)

• Open iOS Settings → Tap your Apple ID → Subscriptions.
• Select the Noveltells membership and tap "Cancel".
• Cancel at least 1 day before the subscription period ends to stop auto-renewal.
• Source: Noveltells service page.

Cancel on Android (Google Play)

• Open the Google Play app → Settings → Subscriptions.
• Choose Noveltells membership and select "Cancel".
• Cancel at least 1 day before period end to prevent auto-renewal.
• Source: Noveltells service page.

Cancel via web or in-app account

• Sign in to your Noveltells account on the web or in-app.
• Locate subscription or auto-renewal settings and turn off auto-renewal.
• Cancellation is effective from the next billing period when turned off via account settings.
• Guidance available via third-party assistance pages.

Terminate entire account

• To close your account entirely, contact Noveltells support by email.
• Email: [email protected] with a clear request to terminate the account.
• Source: third-party guidance summarising contact options.

What happens when you cancel

Access after cancellation

If you cancel a subscription, you typically retain access until the end of the paid period.

One-time coin purchases are consumed in-app; cancelling does not reverse spent coins.

Auto-renewal and billing

Turning off auto-renewal stops future billing but does not usually refund the current period.

Make cancellations at least one day before the period end to avoid the next charge.

Data and account retention

Account data and purchase history generally remain unless you request full account termination.

Contact [email protected] to request deletion or termination of your account.

Will I get a refund?

Refund policy summary

Noveltells does not publicly state a guaranteed 14-day cooling-off or refund right in its help/terms.

Refunds are not guaranteed and are handled depending on the purchase platform or discretionary approval.

How to request refunds (by platform)

• Apple purchases: Request a refund via reportaproblem.apple.com; responses commonly arrive within 24 - 48 hours. Guidance available from independent refund guides.
• Google Play purchases: Use Google Play's "Report a problem" in your order history; processing commonly takes 1 - 4 days.
• Web purchases: Email [email protected] with your receipt and explanation to request a refund.
• Sources: Independent guidance summarising Apple/Google and web routes.

Common refund exceptions

Refunds may be denied if content was consumed or if platform policies bar a refund for the purchase type.

Keep receipts and order details when you request a refund to support your claim.

Noveltells plans and pricing

One-time coin bundles

Noveltells sells coin bundles as one-time in-app purchases. Prices below are in Singapore dollars (S$).

Notes on pricing

No explicit monthly or annual subscription pricing was found for Singapore during 2025 - 2026.

All prices shown are one-time purchases for coins to spend in-app.

Your consumer rights in Singapore

Cooling-off and refunds

There is no explicit 14-day cooling-off or refund right published by Noveltells; refunds depend on platform rules or the provider's discretion.

Singapore consumers should rely on platform refund routes (Apple/Google) or direct provider communication for claims.

Evidence and complaint avenues

Retain receipts, order IDs, screenshots and correspondence when requesting refunds or lodging disputes.

If you cannot resolve the issue with Noveltells, keep records to escalate with your payment provider or consumer advisory bodies in Singapore.

Customer experiences

Positive signals

Independent reports indicate many users rate the app highly on app stores, suggesting broad satisfaction with content and features.

High volume positive reviews on mobile platforms indicate many users are satisfied with the product experience.

Negative reports and cautions

Some third-party analyses raise trust concerns about the domain origin and highlight that cancellation can be moderately difficult.

Independent commentary notes cancellation or refund processes may involve delays and require contacting support or following platform procedures.

Documentation checklist

What to gather before you cancel

• Account email used with Noveltells.
• Order ID or receipt from App Store, Google Play or web purchase.
• Payment method details and date of the charge.

Supporting materials for refund or termination requests

• Screenshots of subscriptions or charges in your account or store order history.
• Copies of email correspondence with Noveltells support ([email protected]).
• A short written explanation of the refund or termination reason.

Common mistakes

Missing the cancellation window

A frequent error is cancelling too late; many users miss the 1-day-before deadline and are charged for the next period.

Always cancel at least one full day before the renewal date to avoid an unexpected charge.

Contacting the wrong channel

Users sometimes request refunds via the app when the purchase was made through Apple or Google and should instead use the platform's refund process.

Match your refund request to the platform that processed the payment for the fastest resolution.

Comparative recap

Quick comparison

The table below summarises the main cancellation routes, typical refund chances and practical notes for each method.

How to read this table

"Refund chance" is indicative and depends on platform policy and individual circumstances.

Use the table to choose the correct cancellation route before contacting support.

After cancelling

Confirm and monitor

After cancelling, keep confirmation screenshots or emails and verify your subscription status in your store account.

If charged after cancellation, gather documentation and contact the payment platform or Noveltells support.

Helpful links and next steps

• Noveltells service information: https://noveltells.net/about/service/
• Third-party cancellation and refund guidance: https://www.postclic.com/en-nz/letters/other/cancel-noveltells/
• Independent refund procedures overview: https://www.joinchargeback.com/refunds/how-to-get-a-noveltells-official-refund
• Support email: [email protected]

Address

Primary office

Unit D, 16/F, One Capital Place, 18 Luard Road, Wan Chai, Hong Kong.

Notes

Cancellation instructions and primary service contacts point to the Hong Kong office; use the support email for account termination requests.

Always retain proof of contact when requesting account closure or refunds.