Cancellation Ownerly: Easy Method

What is Ownerly

Overview

Ownerly is a subscription-based SaaS platform aimed at property investors and owners. It provides property reports, listings, and tools to support real-estate decisions.

Service model

Ownerly operates on trial and paid subscription plans billed in USD. Access to reports and downloads depends on the plan selected.

How to cancel Ownerly

Cancel via website (recommended)

• Log into your Ownerly account.
• Click "Contact Us" then choose "Cancel My Account" or use the live chat/contact form on the support page.
• Follow the prompts and wait for the confirmation email. See Ownerly's cancellation guide: How to cancel my Ownerly account.

Cancel by phone or email

• Call Ownerly at 1‑888‑212‑8460 (US number). Have your 9‑digit member ID ready to process cancellation.
• Or email [email protected] with your member ID and request cancellation.
• Ownerly documents billing FAQ here: Ownerly billing FAQ.

Cancel if you subscribed via App Store or Google Play

• Ownerly advises contacting Ownerly support and also managing/cancelling the subscription directly in your App Store or Google Play subscription settings.
• If you need guidance, contact Ownerly support or follow the app store's subscription cancellation process.

What happens when you cancel

Account access

After cancellation Ownerly sends a confirmation email. Some account sessions may remain logged in and could be reactivated if you sign back in.

Renewal and billing

Cancellation stops future renewals but does not guarantee an automatic refund. Any outstanding billing will be subject to Ownerly's refund policy and your payment method rules.

Will I get a refund?

Ownerly refund policy

Ownerly handles refunds on a case-by-case basis. To request a refund, email [email protected] with your member ID or the email used to sign up.

See Ownerly's published refund policy: Ownerly's Refund Policy.

Timing and exceptions

• Ownerly may process refunds immediately on their side, but bank processing can take up to 10 days to post.
• Refunds may be refused for repeated or bad-faith requests; Ownerly typically limits refunds to one per subscription.
• If you claim a refund under South African cooling-off rules, follow the steps in the "Your consumer rights in South Africa" section below.

Ownerly plans and pricing

Overview of available plans

Ownerly lists trial and subscription options priced in USD. Exact ZAR pricing is not published and depends on local exchange rates and payment method conversion.

Representative pricing table

Note: Exact ZAR prices are not publicly specified. Users are charged in USD; local conversion depends on your bank or card issuer.

Your consumer rights in South Africa

Cooling-off period

Under South African consumer protection rules, you have a 7-day cooling-off period for online purchases of services in many cases.

During this period you may cancel without reason; submit the cancellation in writing (email) and keep records of the notice.

Refund timing and how to assert your rights

• One legal guidance source states suppliers must refund within 15 business days after receiving a valid cancellation notice. See: Cooling-off period - Burgerhuyser Attorneys.
• Send cancellation by email to [email protected] and retain the confirmation email and any timestamps.
• If Ownerly does not comply, preserve evidence and consider contacting your card issuer or the relevant South African consumer protection body for next steps.

Customer experiences

Positive reports

Some customers report successful cancellations and refunds. Ownerly has issued refunds described by users as gestures of good faith.

These successes indicate support can resolve individual cases when contact and documentation are clear.

Negative reports

Many reviewers have complained about unexpected recurring charges, difficulty cancelling, and trial subscriptions converting to recurring billing.

Read a selection of customer reviews here: Ownerly reviews on Trustpilot.

Documentation checklist

Essential documents to gather

• Your 9‑digit Ownerly member ID and the email address used to sign up.
• Receipts, billing statements, or screenshots showing the charge and subscription details.
• Confirmation emails or chat transcripts proving cancellation requests.

How to submit documentation

• Email all evidence to [email protected] and request a written confirmation.
• If you send a postal notice, use the address in the Address section and keep proof of delivery.

Common mistakes

Assuming App Store/Google Play cancellation is automatic

Users sometimes cancel only with Ownerly and forget to cancel the subscription in the App Store or Google Play. This can leave recurring billing active.

Always check your app-store subscription settings if you subscribed there.

Not keeping confirmation and proof

Another common error is not saving confirmation emails, chat logs, or screenshots after requesting cancellation.

Without proof, disputing charges with your bank or with Ownerly becomes harder.

Comparative recap

At-a-glance comparison

After cancelling

What to monitor

Keep the cancellation confirmation email and monitor your bank or card statements for any further charges.

If you see unexpected charges, contact Ownerly support and your card issuer promptly.

Helpful links

• Ownerly cancellation instructions: How to cancel my Ownerly account
• Ownerly refund policy: Ownerly's Refund Policy
• Ownerly billing FAQ and contact info: Ownerly billing FAQ
• Terms and conditions (legal notice/cancellation address): Ownerly Terms & Conditions

Address

Mailing address for legal notices

Ownerly, Attn: Legal Department, MSC - 414887, P.O. Box 105168, Atlanta, GA 30348‑5168.

Support contacts

• Email: [email protected]
• Phone (US): 1‑888‑212‑8460