Cancellation Innerly: Easy Method

What is Innerly

Overview

Innerly is a subscription-based app for guided self-reflection, journaling and goal-setting. It combines journaling tools with AI-powered insights and premium features unlocked via in-app purchases.

How it is delivered

Services include booked live sessions with consultants and digital products such as workbooks and guides. Subscriptions and in-app purchases are managed through the app stores or the Innerly web platform.

How to cancel Innerly

Cancel a booked session (web)

• Go to your account's "Sessions" or "Consultant bookings" page on the Innerly web platform.
• Find the session and choose "Cancel" or "Reschedule."
• Cancel at least 48 hours before the session to receive a full refund or reschedule without charge.

Cancel subscriptions (app stores)

• If you subscribed via the App Store or Google Play, cancel through your Apple or Google account subscription settings.
• Open your device's store account, locate the Innerly subscription, and choose "Cancel Subscription" to stop future renewals.

What happens when you cancel

Access after cancellation

After you cancel a subscription, access generally continues until the end of the paid billing period. You keep any benefits for the remainder of that period.

Data and account retention

Cancelling typically does not delete your account or content automatically. Your entries and settings often remain unless you request account deletion.

Will I get a refund?

Refunds for consultant sessions

• Full refund or free reschedule if you cancel more than 48 hours before a scheduled session.
• No refund if you cancel within 48 hours of the session start time.
• If the consultant cancels, you may reschedule at no extra cost or receive a full refund.

Refunds for digital products and subscriptions

• Digital products (workbooks, guides) are non-refundable and final due to immediate access on purchase.
• Subscription refunds depend on how you purchased the subscription (store-managed subscriptions follow store policies).

Innerly plans and pricing

Pricing summary

The following in-app prices reflect South African App Store listings and common in-app plan options for Innerly.

What the plans include

Premium plans generally unlock unlimited entries, AI insights, biometric security and device sync as premium features.

Your consumer rights in South Africa

Cooling-off and direct marketing

South African consumer law provides a 7-day cooling-off period for certain direct-marketing transactions. This is distinct from digital content rights.

Digital content and complaints

Digital products delivered immediately are commonly treated as non-refundable. If you experience unexpected charges, you may escalate to the National Consumer Commission or your payment provider.

Customer experiences

Positive reports

Some users report successful refunds or charge reversals after contacting banks or disputing transactions.

Negative reports

Many reviewers report unexpected recurring subscription charges after an initial small purchase and difficulty contacting the company to stop charges. See user reviews for examples.

Read user feedback: Trustpilot reviews.

Documentation checklist

What to collect before you cancel

• Order confirmation or receipt showing purchase date and product/subscription details.
• Booking confirmation for sessions, showing scheduled date/time and consultant details.
• Payment method details (last 4 digits, transaction reference) and screenshots if possible.

Useful supporting items

• Copy of cancellation attempts (emails, in-app messages, timestamps).
• Any correspondence from Innerly confirming cancellations or refunds.

Common mistakes

Assuming automatic refunds

Example: Cancelling a session within 48 hours and expecting a refund. That falls inside the no-refund window.

Not checking where you subscribed

Example: Trying to cancel inside the app when the subscription was purchased through Apple/Google. Store-managed subscriptions must be cancelled in the respective store account settings.

Comparative recap

Quick comparison

This table compares key cancellation and refund points to help you decide how to act quickly.

How to use the table

Match your purchase type with the row that fits to understand likely outcomes and next steps.

After cancelling

What to check immediately

• Verify cancellation confirmation email or in-app confirmation.
• Check your next billing date to ensure no further charges are scheduled.

If you still see charges

• Contact your bank or card issuer to dispute unauthorized recurring charges.
• Gather documentation and consider escalating to consumer protection bodies if needed.
• See user reports for context: Trustpilot reviews.

Address

Company mailing address

Innerly (registered contact): 8 The Green, Suite A, Dover, DE 19901, USA.

Notes on contacting

No South African office was identified in public listings. Use in-app support channels, your app-store account support, or your payment provider for local assistance.