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Cancel PHOTOMYNE
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I hereby notify you of my decision to terminate the contract relating to the Photomyne service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Photomyne: Easy Method
What is Photomyne
General description
Photomyne is a subscription-based app and web service for scanning, digitising and organising printed photos using a smartphone or web portal.
It offers batch scanning, automatic photo splitting, basic metadata (dates, locations) and cloud account features to store and sync images.
Primary uses
Users commonly use Photomyne to convert old printed albums into digital libraries quickly, add dates/locations, and declutter physical photos.
Access comes via in-app purchases on iOS/Android or direct subscriptions on Photomyne's website.
How to cancel Photomyne
App Store (iOS)
- Open iOS Settings on your iPhone or iPad.
- Tap your Apple ID (top of Settings) → Subscriptions → select Photomyne → Cancel Subscription.
- Cancel at least ~24 hours before renewal to avoid being charged for the next period.
- Note: uninstalling the app does not cancel your subscription.
Google Play Store (Android)
- Open the Google Play Store app → tap your profile picture → Payments & subscriptions → Subscriptions.
- Select Photomyne → Cancel. Follow prompts to confirm cancellation.
- Uninstalling the app will not cancel a Google Play subscription.
Web (Photomyne website)
- To cancel a web subscription contact Photomyne support with your account email and order details (support@photomyne.com).
- Or sign into the billing portal at portal.photomyne.com and cancel in Billing / Subscriptions.
- Stopping use or deleting the app does not cancel a site-based subscription.
What happens when you cancel
Access and renewal
After cancelling, you will generally retain access until the end of the paid subscription period.
The subscription will not renew once the current billing period expires, provided the cancellation was processed successfully.
Account and data retention
Your photos and metadata typically remain in your Photomyne account unless you delete the account or data manually.
If you want offline copies, export and back up your photos before losing access or closing the account.
Will I get a refund?
App Store (Apple) refunds
Apple handles refunds for purchases billed by the App Store. Requests must be made via Apple's "report a problem" mechanism.
Photomyne cannot issue refunds for purchases billed through Apple.
Google Play refunds
Google Play controls refunds for purchases billed via Google. Use the order in Google Play and select "Report a problem" to request a refund.
Refund outcomes and timeframes are subject to Google Play policies and regional rules.
Web purchases (Photomyne website)
Photomyne generally does not provide partial or full refunds once a subscription period has started, except at their discretion.
First-time web subscribers may have a 14-day cooling-off period if the service has not been used; check Photomyne support for eligibility.
Photomyne plans and pricing
Available plans and prices
| Plan | Price (ZAR) | Period | Features |
|---|---|---|---|
| App purchase (one‑off) | R39.99 | One‑time | Full utility power of Photomyne on one iOS device |
| Photomyne account | R169.99 | Unknown | Access to Photomyne account features |
| Photomyne account | R249.99 | Unknown | Access to Photomyne account features |
| Photomyne account | R329.99 | Unknown | Access to Photomyne account features |
| Photomyne account | R599.99 | Unknown | Access to Photomyne account features |
| Photomyne account | R669.99 | Unknown | Access to Photomyne account features |
| Photomyne account (yearly) | R1,199.99 | Yearly? | Unlimited access (likely annual) |
| Photomyne membership | R299.99 | Unknown | Membership access |
| Photomyne membership | R399.99 | Unknown | Membership access |
| Photomyne membership | R1,199.99 | Unknown | Membership access |
Notes on the table
Prices are taken from available in‑app purchase entries and may vary by device, store region and promotion.
Exact plan labels and billing periods are not always clearly specified; contact support for a definitive breakdown.
How to confirm price and period
Check the App Store or Google Play listing on your device before purchase to see the exact billing period and terms.
For web subscriptions, review the checkout details or your billing receipt for period and renewal information.
Your consumer rights in South Africa
Cooling-off and cancellations
South African consumer law (e.g., Consumer Protection Act) may provide rights such as cooling-off for online purchases of services, but specifics depend on the transaction and use.
Photomyne states a 14‑day cooling-off for first-time web subscribers only if the service has not been used; platform purchases are governed by Apple/Google rules.
Action steps under local law
If you believe your rights under South African law have been breached, gather documentation and contact Photomyne support first to request remedy.
Consider contacting local consumer protection bodies for guidance if Photomyne or the platform provider does not resolve the issue.
Customer experiences
Positive feedback
- Users praise fast batch scanning and the ability to split multiple prints photographed together.
- Many find the interface professional, easy to use and useful for decluttering physical albums.
Negative feedback
- Common complaints: pushy promotional pop-ups, variable image quality in poor lighting, and difficulty exporting large datasets.
- Several users report billing issues: charges after cancelling trials, refund denials, slow or incomplete exports and poor support response.
Documentation checklist
What to collect
- Account email address used for purchase and any subscription or order number.
- Receipts, in‑app/Play/App Store invoice screenshots and bank or card statement entries.
- Screenshots of subscription screen showing renewal date and plan details, plus any error messages.
How to prepare for support contact
- Prepare a clear request: cancel subscription, request refund (if applicable) and include dates, amounts and device type.
- Keep copies of any correspondence with Photomyne and timestamps of your cancellation attempts.
Common mistakes
Uninstalling the app instead of cancelling
Many users assume deleting the app stops billing; uninstalling does not cancel a subscription with Apple, Google or web invoicing.
Always cancel through the store or billing portal to stop renewals.
Waiting too long to cancel or dispute charges
Waiting until after renewal can complicate refund eligibility, especially for platform purchases where cut-off windows apply.
Start the cancellation process at least 24 hours before renewal on iOS and as soon as you decide not to continue on other platforms.
Comparative recap
Quick comparison table
| Platform | How to cancel | Refund route | Notes |
|---|---|---|---|
| App Store (iOS) | Settings → Apple ID → Subscriptions → Photomyne → Cancel | Request via Apple's report-a-problem | Must cancel ~24 hours before renewal; Photomyne cannot issue Apple-billed refunds |
| Google Play (Android) | Google Play → Profile → Payments & subscriptions → Subscriptions → Photomyne → Cancel | Use Google Play's order "Report a problem" | Uninstalling app won't cancel; refunds via Google policies |
| Web (Photomyne) | Email support@photomyne.com or cancel via portal.photomyne.com in billing settings | Contact Photomyne support; refunds generally at their discretion | 14-day cooling-off for first-time unused web subscriptions may apply |
Notes
Platform purchases follow the platform's refund and dispute processes; web purchases are handled by Photomyne and may have limited refunds.
Always document cancellations and keep confirmations from Apple/Google or Photomyne support.
After cancelling
Export and backup your photos
Before you lose access, export images and metadata to local storage or another cloud to avoid data loss.
Check that exported files include the metadata you need (dates, locations) since some users report metadata exported separately.
Confirm cancellation and monitor billing
Obtain written confirmation of cancellation from Apple/Google or Photomyne support and keep receipts for future disputes.
Monitor your bank or card statements for any unexpected post-cancellation charges and report them promptly.
Address
Headquarters
Photomyne HQ: 8 Hakishon St, Bnei Brak, Tel Aviv District 5120308, Israel.
Support contact
Support email: support@photomyne.com - include your account email, order/receipt details and a clear request when contacting support.