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Cancel PHOTOROOM
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I hereby notify you of my decision to terminate the contract relating to the Photoroom service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Photoroom: Easy Method
What is Photoroom
Overview
Photoroom is a subscription-based app and web service that uses AI tools to remove backgrounds, create product photos, and design visuals for social media and commerce.
It is offered via Apple App Store, Google Play Store, and a Web App; billing and management depend on where you subscribed.
Primary uses
Common uses include quick background removal, batch product editing, and template-based marketing images for sellers and creators.
Subscriptions add features such as higher-resolution exports, batch processing, and commercial-use licenses depending on the plan.
How to cancel Photoroom
Cancel via Apple App Store
- Open Settings on your Apple device, tap your name, then Subscriptions.
- Find Photoroom in the list and tap Cancel Subscription. Photoroom cannot cancel Apple subscriptions for you.
- See official cancellation steps: Photoroom help - cancel.
Cancel via Google Play Store
- Open the Google Play Store app, tap your profile, then Payments & subscriptions → Subscriptions.
- Select Photoroom and choose Cancel subscription. Photoroom cannot cancel Google Play subscriptions for you.
- Refer to the official cancellation guide: Photoroom help - cancel.
Cancel via Web App (app.photoroom.com)
- Go to app.photoroom.com and sign in, open the Space menu → Your profile → Your billing.
- Click Manage your subscription → Cancel subscription to stop renewals for web-based billing.
- Official web cancellation steps: Photoroom help - cancel.
Important notes
- You must cancel on the same platform where you subscribed; cancelling elsewhere will not stop billing.
- If you need support with refunds or disputes, use Photoroom’s refund/help pages (links below) for guidance.
What happens when you cancel
Access after cancellation
Cancellation takes effect at the end of your current billing period; you will typically retain access until that date per Photoroom’s Terms.
Photoroom requires at least 24 hours' notice before the next billing date for cancellation to prevent renewal (see Terms §3.4).
Billing and account data
Photoroom’s Terms state that, except where expressly provided, fees are non-refundable and Photoroom does not prorate or credit cancelled subscriptions.
If you cancel an app-store subscription, the store (Apple or Google) continues to manage billing records and access.
Reference: Photoroom Terms and Conditions.
Will I get a refund?
Photoroom refund policy
- You may be eligible for a refund if you request it within 7 days of your last payment, per Photoroom’s Help Center guidance.
- Photoroom can decline refunds for misuse or violations of terms; refunds are not guaranteed.
- Photoroom’s formal Terms state fees are non‑refundable unless expressly provided and there is no prorated billing for cancellations.
Platform-specific refunds and timing
- Apple App Store refunds are handled by Apple and may take up to 30 days; Photoroom cannot process or track those refunds.
- Google Play refunds are handled by Google and usually complete within about 14 days.
- Web App (Stripe) refunds from Photoroom generally complete within 10 days when issued by Photoroom.
- Photoroom notes additional limits: requests outside allowed periods (e.g., 14 days for monthly/yearly plans or 4 days for weekly plans) may be declined.
See Photoroom’s refund pages for details: Refund policy and eligibility and How to request a refund.
Photoroom plans and pricing
Regional pricing note
The prices below reflect South African App Store in‑app listings as of early 2026 and can change in stores or on the web.
"exp" typically indicates time-limited bundles; check the store or your receipt for precise billing cadence.
Price table
| Plan | Price (ZAR) | Period (期間) | Features |
|---|---|---|---|
| Photoroom PRO (exp) | R34.99 | One‑off / Weekly | In‑app PRO purchase pack |
| Photoroom PRO (annual) | R599.99 | 年間 | Annual PRO subscription |
| Photoroom PRO (other) | R124.99 | Unspecified (likely 月額) | Alternative PRO subscription pack |
| Photoroom Max (weekly exp) | R94.99 | Weekly | Max weekly exp pack |
| Photoroom Max (other) | R239.99 | Unspecified (likely 月額) | Max plan subscription |
| Photoroom Max (annual) | R1,449.99 | 年間 | Annual Max subscription |
| Basic Plan (monthly exp) | R174.99 | 月額 | Basic Plan monthly bundle |
| Basic Plan (yearly) | R599.99 | 年間 | Basic Plan annual bundle |
Your consumer rights in South Africa
Cooling-off and returns
South Africa’s Consumer Protection Act provides cooling-off and return rights for certain distance and electronic transactions, but application to digital subscriptions can be nuanced.
Photoroom’s 7-day refund window may be more generous than local minimums, but eligibility depends on how and where you purchased the subscription.
Seeking redress
If you believe terms are unfair (for example, sudden feature removal or deceptive claims), you can raise the issue with the seller and, if needed, seek assistance from the National Consumer Commission or your payment provider.
Keep documentation (receipts, screenshots, correspondence) to support any complaint or bank dispute.
Customer experiences
Positive feedback
Many users praise Photoroom for quick background removal and templates that simplify social and product photography workflows.
Users often report good results for single-image edits and social content preparation.
Common complaints
Some customers report unexpected charges after cancelling trials, limitations introduced during subscriptions, and challenges obtaining timely support.
Others describe reduced functionality or bugs after updates; experiences vary by platform and timing.
Documentation checklist
What to collect before contacting support
- Receipt or order confirmation showing date, amount, and platform (Apple/Google/Web).
- The email address used for the Photoroom account and any linked store account.
- Transaction ID or payment reference from your bank or app store.
- Screenshots of subscription listing, cancellation screens, and any error messages.
Additional records
- Record of cancellation actions (date/time and platform).
- Copies of messages with Photoroom support or store dispute submissions.
Common mistakes
Cancelling on the wrong platform
Many users accidentally cancel on the web while they subscribed through Apple or Google; this does not stop store billing.
Always verify the platform shown on your receipt before attempting to cancel.
Waiting too long to act
Leaving cancellation until the day of renewal risks the charge going through; Photoroom requests at least 24 hours' notice to prevent renewal.
Also, if you expect a refund, early requests (within specified windows) improve chances of success.
Comparative recap
Quick comparison table
| Feature | Apple App Store | Google Play Store | Web App (Stripe) |
|---|---|---|---|
| How to cancel | Settings → your name → Subscriptions → Photoroom | Play Store → Profile → Payments & subscriptions → Subscriptions → Photoroom | app.photoroom.com → Space menu → Your profile → Your billing → Manage subscription |
| Who processes refunds | Apple handles refunds; Photoroom cannot process Apple refunds | Google handles refunds; Photoroom cannot process Google refunds | Photoroom (via Stripe) processes web refunds |
| Typical refund time | Up to 30 days (Apple timing) | Usually ~14 days (Google timing) | Usually ~10 days (Stripe/web refunds) |
| Can Photoroom cancel for you? | No - user must cancel in Apple account | No - user must cancel in Google Play account | Yes - you can cancel from your web account pages |
After cancelling
Post-cancellation checklist
- Save cancellation confirmation or screenshot showing subscription expired or cancelled.
- Monitor your bank or card statement for any unexpected charges in the next billing cycle.
- If you expect a refund, allow the stated platform timeframes and check the refund status with the store or your bank.
Helpful official links
- How to cancel your subscription (Photoroom Help)
- Refund policy and eligibility (Photoroom Help)
- How to request a refund (Photoroom Help)
- Terms and Conditions (Photoroom)
Address
Company address
Photoroom SAS, 229 Rue Saint‑Honoré, 75001 Paris, France.
Legal and contact notes
Use the Help Center pages above for subscription and refund requests. For formal legal correspondence, the Paris address is the company address listed in Photoroom’s policies.