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Cancel PIXIESET
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I hereby notify you of my decision to terminate the contract relating to the Pixieset service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Pixieset: Easy Method
What is Pixieset
Overview
Pixieset is a subscription-based platform for photographers to create galleries, build websites, manage clients, and sell prints and digital downloads.
It combines Client Gallery, Website, Studio Manager, Store and mobile apps into modular plans that are billed monthly or annually.
Primary uses
Photographers use Pixieset to deliver client galleries, accept payments, and sell physical prints through integrated storefronts.
The platform includes hosted galleries, site-building tools, and studio management features tailored to photography businesses.
How to cancel Pixieset
Cancel from the web dashboard
- Sign in to your Pixieset account and open the Dashboard.
- Go to the Billing page under Account or Settings.
- Choose to cancel or downgrade your subscription from the Billing page.
- Monthly subscriptions end immediately; for yearly plans either cancel immediately or turn off auto-renewal so the plan ends at period close. See Pixieset Help Center for details: Managing your Subscription.
Cancel via mobile stores (App Store / Google Play)
- Pixieset Help Center does not provide explicit App Store or Google Play cancellation steps.
- If you subscribed through the App Store or Google Play, cancel the subscription through your Apple or Google account settings in addition to checking your Pixieset Dashboard.
- Contact Apple or Google support for store-specific cancellation help if needed.
What happens when you cancel
Access and features
When you cancel a monthly plan it typically stops immediately and you lose paid features at once.
For annual plans you can either cancel immediately (which may stop access) or disable auto-renewal so access continues until the end of the paid period.
Data, galleries and billing
Your galleries, files and account data remain associated with your account, but access to paid features and storage limits may revert to the free tier.
Export or backup important files before cancelling to avoid potential storage or access limitations.
Will I get a refund?
Pixieset refund policy
Pixieset states it does not issue refunds except at its sole discretion or as required by law. See the Terms of Service for details: Pixieset Terms.
There is no automatic 14‑day cooling‑off or refund right referenced in Pixieset documentation.
Exceptions and print goods
- Prints and physical products sold via Pixieset Store are generally non‑refundable and non‑exchangeable.
- If a physical product is defective, customers must contact the photographer within 30 days to arrange refund or replacement; that remedy is specified in Pixieset’s terms.
- For payments processed via Pixieset Payments (Studio Manager), partial or full refunds can be issued from the Payments page and may take about 5 - 10 business days to appear: Managing Transactions and Refunds with Pixieset Payments.
Pixieset plans and pricing
Pricing table
| Plan | Price (ZAR) | Period | Features |
|---|---|---|---|
| Client Gallery Basic (annual) | R152.00 | Annual | Client Gallery individual plan starting price |
| Client Gallery Basic (monthly) | R190.00 | Monthly | Client Gallery individual plan |
| Website Plus (annual) | R228.00 | Annual | Website builder Plus plan |
| Website Plus (monthly) | R285.00 | Monthly | Website builder Plus plan |
| Website Pro (annual) | R342.00 | Annual | Website builder Pro plan |
| Website Pro (monthly) | R456.00 | Monthly | Website builder Pro plan |
| Studio Manager Plus (annual) | R228.00 | Annual | Studio Manager Plus plan |
| Studio Manager Plus (monthly) | R285.00 | Monthly | Studio Manager Plus plan |
| Studio Manager Pro (annual) | R342.00 | Annual | Studio Manager Pro plan |
| Studio Manager Pro (monthly) | R456.00 | Monthly | Studio Manager Pro plan |
| Suite - Starter (annual) | R532.00 | Annual | Includes Client Gallery, Website, Studio Manager, Store, Mobile Gallery App |
| Suite - Starter (monthly) | R665.00 | Monthly | Includes all apps |
| Suite - Pro (annual) | R722.00 | Annual | Higher storage, enhanced features |
| Suite - Pro (monthly) | R950.00 | Monthly | All apps with enhanced features |
| Suite - Ultimate (annual) | R1 045.00 | Annual | Unlimited storage, top-tier features |
| Suite - Ultimate (monthly) | R1 235.00 | Monthly | All apps plus unlimited storage |
| Client Gallery Studio 60 (annual) | R912.00 | Annual | 2TB storage, enhanced Studio tier |
| Client Gallery Studio 60 (monthly) | R1 140.00 | Monthly | 2TB storage Studio tier |
| Client Gallery Studio 80 (annual) | R1 216.00 | Annual | 5TB storage Studio tier |
| Client Gallery Studio 80 (monthly) | R1 520.00 | Monthly | 5TB storage Studio tier |
| Client Gallery Studio 120 (annual) | R1 824.00 | Annual | 10TB storage Studio tier |
| Client Gallery Studio 120 (monthly) | R2 280.00 | Monthly | 10TB storage Studio tier |
Notes on prices
Prices shown are converted to ZAR at approximately 1 USD = 19 ZAR and may vary slightly from live checkout rates.
Always confirm current pricing and billing currency in your Pixieset account before purchasing.
Your consumer rights in South Africa
Statutory protections
South African consumers have statutory rights under the Consumer Protection Act and other laws that can provide remedies for defective goods and certain unfair practices.
These rights may include repair, replacement, or refund where goods are defective or not as described.
How this applies to Pixieset
- Pixieset’s Terms state “no refunds except as required by law,” so South African law may override that clause where applicable.
- There is no explicit reference in Pixieset policies to South African cooling‑off rights; you may still rely on local consumer protections and should seek legal or consumer protection advice if needed.
Customer experiences
Positive feedback
Many users praise Pixieset for being easy to use and producing professional-looking galleries with minimal effort.
Reviewers also note it is a well-built all-in-one tool for running a photography business. See user reviews: Capterra South Africa.
Common complaints
- Clients sometimes find downloading images confusing or limited; bulk downloads can be cumbersome.
- Users report occasional slow uploads, preview quality concerns, and mixed support experiences; see community feedback on review sites: Trustpilot.
Documentation checklist
Before you cancel
- Record your current plan and billing period from the Billing page.
- Export or back up any important images, galleries, and client data you need to keep.
When requesting refunds or disputes
- Save receipts, payment transaction IDs, and order numbers for print orders or Payments transactions.
- Collect screenshots or correspondence with Pixieset support when filing a dispute or requesting a refund.
Common mistakes
Assuming app-store cancellation is automatic
Many users assume cancelling in the Pixieset dashboard cancels App Store/Play subscriptions; store subscriptions often need cancellation through Apple or Google.
Always verify which payment method was used and cancel in the corresponding store if needed.
Not backing up data
Some users lose access to paid features or exceed free storage after cancelling and cannot access files they assumed would remain available.
Export images and important files before cancelling, especially large galleries or client deliverables.
Comparative recap
At-a-glance comparison
| Feature | Cancel via Web | Cancel via App Store / Play | Refunds |
|---|---|---|---|
| Where to cancel | Billing page in Pixieset Dashboard (help) | Through Apple/Google account management (store-controlled) | Not guaranteed; only at Pixieset’s discretion or as required by law |
| Effect for monthly plans | Immediate stop of paid features | Immediate stop when store subscription cancelled | Typically no automatic refund; check Terms and local law |
| Effect for annual plans | Can cancel immediately or disable auto-renewal to keep access until period end | Depends on store policy and how subscription was billed | Refunds rare; prints non-refundable unless defective |
Quick takeaway
Cancel from the Dashboard for web subscriptions and from Apple/Google for store subscriptions.
Expect limited refunds; rely on documentation and local consumer rights if you need recourse.
After cancelling
Immediate steps
- Download and back up all galleries and client files you still need.
- Check your Billing page to confirm cancellation or auto-renewal status.
Helpful links
- Managing subscriptions: Pixieset Help Center
- Refunds & Payments: Pixieset Payments refunds
- Terms of Service: Pixieset Terms
- User reviews and community feedback: Capterra South Africa
Address
Corporate address
Pixieset Media Inc, 55 E Cordova St Unit 604, Vancouver, British Columbia V6A 0A5, Canada.
Support contact
For billing and account support, use the Pixieset Help Center links above to open support requests or view official guidance.