Cancellation Prose: Easy Method

What is Prose

Service overview

Prose is a personalised hair-care subscription service that creates custom formulations based on individual hair needs and preferences.

The service typically sells recurring shipments of tailored shampoos, conditioners and treatments through subscription plans and one-off orders.

How customers interact

Customers complete an online consultation that informs product formulation, frequency and recommended plan options.

Subscriptions and account management are handled through Prose’s online system and customer support channels.

How to cancel Prose

Primary cancellation methods

• Email Prose at [email protected] requesting cancellation with your name, account email and reason.
• Use Prose’s contact page or support channels to submit a cancellation request; support must process the change.
• Third‑party guides note the same steps and recommend including identifying information to ensure processing (joinchargeback: how to cancel Prose).

What to include in your request

• Your full name and the email address on the Prose account.
• Order or subscription ID (if available) and the reason for cancellation.
• A clear statement to cancel future shipments and billing; request written confirmation.

What happens when you cancel

Order and shipment handling

When you cancel, future automatic shipments should stop; however, orders already placed before cancellation may still be processed and shipped.

This means you could receive an order that was queued prior to your cancellation request.

Account access and data

Cancelling a subscription usually prevents further billing but does not necessarily delete your account or stored data immediately.

Contact support if you also want account closure or data removal; retain any cancellation confirmation for your records.

Will I get a refund?

Standard policy

Prose does not appear to offer a blanket 14‑day right to refund in its public policy; refunds are evaluated case by case per their terms.

Always ask for a written explanation if a refund is denied so you have documentation for disputes.

Exceptions and timing

• Prose may permit refunds on paid subscriptions within the first month after payment (monthly or yearly) if you contact support promptly (Prose pricing & billing).
• Refer to Prose’s published terms for specific billing and refund rules; contacting support is required to request a refund (Prose terms).

Prose plans and pricing

Pricing overview

No official South African ZAR prices are published on Prose’s public pages for 2024/2025.

Regional pricing may appear inside app stores or local checkout when your region is set to South Africa.

How to confirm local pricing

Check the App Store / Google Play in your South African account or contact Prose support for exact local charges.

Verified sources list a US price for one plan; use the provider for the most current details.

Your consumer rights in South Africa

Cooling-off and direct marketing

South African consumer protection law generally provides a 7‑day cooling‑off period for direct‑marketing agreements.

Prose’s public materials do not explicitly advertise statutory cooling‑off rights for South African customers; confirm your rights in writing.

Defective or unsuitable goods

• The Consumer Protection Act (CPA) allows returns for defective or unsuitable products within a reasonable time, regardless of a supplier’s stricter policy.
• If goods are faulty or cause harm, you may rely on CPA remedies even if Prose’s policy is more restrictive.

Customer experiences

Positive feedback

Some users praise product performance, reporting good results from items such as leave‑in conditioners and custom masks.

Positive reviews often highlight the effectiveness of personalised formulations (Trustpilot: Prose reviews).

Common complaints

• Multiple customers report unexpected charges or shipments after they thought they had cancelled.
• Frequent complaints concern slow or poor customer service and difficulty reaching live support.

Documentation checklist

Essential documents to collect

• Order numbers and subscription IDs.
• Account email and full name used on the Prose account.
• Email or web messages sent to Prose requesting cancellation.

Additional supporting evidence

• Screenshots of account settings, scheduled shipments, or renewal dates.
• Bank or card statements showing charges you dispute.
• Photos or evidence if products are defective or caused adverse effects.

Common mistakes

Timing errors

Waiting until too close to the renewal date can result in being charged for the next cycle.

Always cancel earlier than the renewal date and ask for written confirmation.

Insufficient cancellation details

Submitting a vague request without order or account identifiers can delay processing.

Include name, account email and order/subscription ID and keep a copy of your request.

Comparative recap

Quick feature comparison

The table below compares key aspects of Prose against a typical subscription service to help you decide.

Use it as a quick reference; specifics may vary by provider and region.

After cancelling

Follow-up actions

• Save confirmation emails or screenshots proving cancellation and the date you submitted it.
• Monitor your bank or card statements for any unexpected post‑cancellation charges.
• If charged after cancellation, contact Prose support and escalate with your payment provider if needed.

Useful links

• Prose terms and billing
• Prose pricing & refund notes
• Third‑party cancellation guide
• Customer reviews (Trustpilot)

Address

Official mailing address

10 Grand Street, New York, NY 11249, United States of America.

Some third‑party guides suggest sending written cancellation notice to this postal address if required.

Notes on sending notices

If you send a written cancellation by post, include your account details and ask for receipt confirmation.

Keep copies of the posted letter and any tracking information as proof of your request.