Cancellation Prose: Easy Method

What is Prose

Overview

Prose is a subscription-based service that creates personalized haircare formulas using an online questionnaire and recurring deliveries.

The service sells custom shampoos, conditioners, treatments and related plans through app stores and direct web subscriptions.

How it is delivered

Orders may be placed via the Prose website or in-app purchases on iOS and Android app stores.

Subscriptions typically renew automatically unless cancelled through the platform used to subscribe.

How to cancel Prose

Via iOS (App Store)

• Open Settings on your iPhone or iPad.
• Tap your name → Subscriptions → find Prose → Cancel Subscription.
• Keep a screenshot or confirmation of the cancelled subscription for records.

Via Android (Google Play)

• Open the Google Play Store app → Menu → Subscriptions → select Prose → Cancel.
• Save any confirmation screen or email proving the cancellation.

Via Web or email

• Sign in to your Prose account and open the My Subscription page; click “Cancel Subscription” if available.
• Or email [email protected] to request cancellation if you can’t cancel online.
• Note: orders already placed before cancellation may still ship and be charged.

What happens when you cancel

Access and renewal

After cancellation the subscription will not auto-renew at the next billing date.

You may retain access until the end of the paid period depending on the platform.

Orders already placed

Products ordered before you cancel can still be processed, shipped and charged.

Cancellation usually prevents future renewals but does not retroactively stop already-processed orders.

Account and data

Your account and personalization data typically remain in your Prose account unless you request deletion.

Request data removal separately if you want your profile and formulation data erased.

Will I get a refund?

Prose Promise (first order)

The Prose Promise™: if you don’t love your first order within 30 days of delivery you may be eligible for a full refund or a free formula adjustment.

Shipping charges and duties are not refundable and free/complimentary items may be excluded.

Other refund notes and alternatives

• Some sources note an alternative policy: contacting Prose within 60 days of shipping may allow a return with a prepaid label or reformulation.
• Document delivery dates and communication to support refund requests if needed.

Prose plans and pricing

Known plans

Available plan details found in verified sources list two named plans with currency shown on official pages.

Exact INR pricing for India was not found; displayed prices are in USD or EUR on official listings.

Pricing notes

For precise Indian-rupee amounts check the App Store in-app purchase screen or contact Prose support directly.

Prices shown here were verified from official/advertised pages as listed in sources.

Your consumer rights in India

Right to cancel and where to act

You can cancel via the platform used to subscribe: App Store, Google Play, or directly through your Prose account or email.

Keep copies of cancellation confirmations and timestamps as proof of timely cancellation.

Refunds, returns and escalation

• Under the Prose Promise™ you may request refund or reformulation within 30 days of delivery for first orders.
• Shipping/duties are generally non-refundable; check terms on returns and reformulations.
• If refunds or cancellations are mishandled, you may use bank chargebacks or approach Indian consumer protection agencies.

Customer experiences

Positive feedback

• Many users praise the customization, conditioners, masques and scalp treatments for noticeable improvement.
• Some reviewers report good initial performance for frizz control and hair condition.

Negative feedback

• Recurring complaints include difficulty cancelling subscriptions and unexpected renewals.
• Users report lack of reminder emails, slow customer service, and occasional irritation or product issues.

Public review platforms such as trustpilot and community posts on Reddit include both praise and criticism; check them for detailed experiences.

Documentation checklist

Essential items to collect

• Order number, subscription ID and account email.
• Timestamped screenshots of cancellation steps and confirmation screens.
• Copies of emails to/from [email protected] and any in-app receipts.
• Bank or card statements showing charges and dates.

Why documentation matters

Proper records speed refunds, support requests and chargeback disputes with your bank.

Keep everything for at least 90 days after cancellation or disputed charges.

Common mistakes

Missing the cancellation window

Not cancelling before the next billing date is the most common error and leads to an unexpected charge.

Always cancel a few days before renewal and keep confirmation screenshots.

Contacting the wrong channel

Cancelling on the Prose site when you subscribed via an app store (or vice versa) can leave the active subscription intact.

Cancel using the original purchase platform (App Store, Google Play or your Prose web account) and save proof.

Comparative recap

Quick comparison

After cancelling

Immediate checks

• Confirm you received a cancellation confirmation screenshot or email.
• Check bank/card statements for any unexpected charges in the following billing cycle.

Escalation and helpful links

If you need help, contact Prose support or use their account page to manage subscriptions.

Official pages to review: Prose official and a step guide at how to cancel Prose.

Address

Registered office

Prose Technologies India Private Limited

A-79 A-Block, Horizon Industrial Park, MIDC Chakan Industrial Area, Khed, Pune 410501, India

How to send postal mail

Use the registered address above for formal correspondence or certified mail related to billing disputes.

Include order details and copies of digital correspondence to ensure your request is traceable.