Cancellation Prose: Easy Method

What is Prose

Overview

Prose is a company that offers personalized hair and skin care products based on individual profiles. Customers receive custom-formulated items through one-time purchases or recurring subscriptions.

How it works

Users complete an online consultation to generate a custom formula and can choose a subscription to receive products regularly. Billing and delivery intervals are managed through the Prose account and order settings.

How to cancel Prose

Cancel via website

• Sign in to your Prose account and go to the "My Subscription" or account subscriptions page.
• If a cancel option is available, follow the on-screen steps to stop future shipments and auto-renewal.

Cancel via email and other channels

• If the website option is not available or fails, email [email protected] with your account details and request cancellation.
• If emails go unanswered, users report that repeated emails or contact via public channels (social media) can sometimes prompt a response.

What happens when you cancel

Subscription and shipments

Cancelling stops future shipments and turns off auto-renewal for your subscription going forward. Orders already placed or in transit are generally not affected by a cancellation.

Account and data

Cancelling a subscription does not necessarily delete your account or personal data; check account settings or contact support to request data removal. Keep a copy of any confirmation for your records.

Will I get a refund?

Official refund offers

Prose advertises a 30-day money-back guarantee on first orders (The Prose Promise™) allowing returns within 30 days for a refund or formula adjustment for qualifying purchases.

Subscription cancellation refunds

• The EULA states that cancelling a subscription takes effect at the end of the current term and that no refunds are provided for cancellation.
• Some customers report denied refunds; others obtained refunds only after persistent follow-up or filing disputes with their card issuer.

Prose plans and pricing

Pricing summary

Below are example prices converted to SGD based on USD list prices and available review data. Actual billed amounts may vary due to exchange rates and taxes.

Notes on prices

Prices are approximate and intended for comparison only. Prose does not list official SGD pricing on its primary site, so confirm costs at checkout.

Your consumer rights in Singapore

General protections

Consumers in Singapore are protected against misleading business practices and unfair contract terms under consumer protection frameworks. Businesses must not misrepresent key terms.

Where to seek help

• If you believe a refund or clear renewal notice was unfair or misleading, you may contact CASE (The Consumers Association of Singapore) to seek redress.
• If unauthorised or disputed charges continue after cancellation, consider requesting a chargeback from your card issuer while retaining all supporting documents.

Customer experiences

Positive feedback

Many customers praise certain Prose formulations, noting improvements in hair condition and satisfaction with conditioners, masks, and scalp treatments.

Negative feedback

Common complaints include unexpected charges, difficulty cancelling, lack of renewal reminders, slow or unresponsive customer service, and occasional adverse skin or scalp reactions.

Documentation checklist

Essential items to collect

• Order number(s) and subscription ID
• Account email and name used for the purchase
• Payment method and transaction dates

Evidence to support claims

• Copies or screenshots of order confirmations and billing receipts
• Saved cancellation requests, email threads, and any confirmation messages
• Photos of product condition or adverse reactions, if applicable

Common mistakes

Relying on assumptions

Assuming cancellation is complete without receiving confirmation is common. Always wait for and keep a written confirmation of cancellation from Prose.

Timing and refunds

Expecting an immediate refund after cancelling a subscription is a frequent error. The EULA indicates cancellation takes effect at term end and refunds are not guaranteed for cancelled future periods.

Comparative recap

Quick comparison

This table summarises key aspects to help you decide how to proceed with cancellations, refunds, and follow-up actions.

How to use it

Use the row that matches your situation (one-time order vs subscription) to pick the recommended next step.

After cancelling

Follow-up steps

• Save any cancellation confirmation emails or screenshots for at least several billing cycles.
• Monitor your card or bank statements for residual or unexpected charges.

Further resources

For community reports and additional guidance, see independent write-ups and reviews.

Postclic: Cancel Prose guide
My Subscription Addiction: Prose overview
Innerbody: Prose reviews
Trustpilot: customer reviews

Address

Company address

Mailing address used in public cancellation instructions:

10 Grand Street, New York, NY 11249, United States of America

Notes

If you plan to send written cancellation requests, include all account and order details and request a written acknowledgement. Allow reasonable processing time for responses.