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Cancel PROTONMAIL
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Cancellation service #1 in South Africa
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I hereby notify you of my decision to terminate the contract relating to the Protonmail service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Protonmail: Easy Method
What is ProtonMail
Overview
ProtonMail is an encrypted email service focused on user privacy and security. It provides end-to-end encryption, zero-access architecture, and both free and paid plans with additional features.
Who uses it
Individuals and businesses who prioritise privacy commonly choose ProtonMail for secure communications. Paid plans add storage, custom domains and advanced features.
How to cancel ProtonMail
Cancel via Proton (web)
Use this method when you purchased directly from Proton (not via App Store or Google Play).
- Sign in at account.proton.me.
- Go to Subscription / Billing.
- Select the subscription you want to cancel and choose Cancel.
- Paid features remain active until the end of the current paid period.
- For details see this guide: Cancel via Proton (step guide).
Cancel via mobile app stores
If you bought ProtonMail through Apple or Google, cancellation must be handled in the corresponding store.
- iOS (App Store): Open your Apple ID > Subscriptions in the App Store and cancel there; Proton cannot cancel App Store subscriptions for you.
- Android (Google Play): Open Google Play > Payments & subscriptions > Subscriptions and cancel there; Proton’s site cannot manage Play purchases.
- For a third-party summary see: App Store / Google Play guidance.
Written cancellation and corporate address
Proton’s policy indicates formal correspondence should be addressed as required by their cancellation terms. Some notices reference MeMail AG in Berlin for subscription matters.
Keep proof of any cancellation or correspondence in case you need to escalate or claim a refund.
What happens when you cancel
Access and feature changes
When you cancel a paid subscription, paid features remain active until the end of the paid billing period.
After the paid period ends, your account reverts to the free tier with reduced features and storage limits.
Data and renewal
Your emails and account data are retained according to Proton’s data policies, but reduced storage limits may prevent new mail or cause delivery failures if quotas are exceeded.
Cancelled subscriptions do not auto-renew; you will lose paid features at period end unless you resubscribe.
Will I get a refund?
Refunds for direct Proton purchases
If you bought directly from Proton and both cancel and request a refund within 30 days of the initial purchase, you may be eligible for a full or prorated refund.
Approved refunds are typically processed within about 30 days after approval.
Refunds for App Store / Google Play purchases
If you purchased via Apple or Google, refunds are handled by Apple or Google under their policies; Proton cannot issue refunds for in‑app platform purchases.
See the platform’s refund procedures and file requests with Apple or Google directly.
Important exceptions and user reports
- Proton advertises a 30‑day money‑back guarantee for direct purchases, but some users report prorated refunds or difficulty obtaining refunds in practice.
- Keep records of cancellation and refund requests; this helps if you need to dispute a decision.
ProtonMail plans and pricing
Pricing summary
App store prices are shown below as equivalents to Proton’s advertised USD plans; actual ZAR charged by App Store/Play Store varies with exchange rates and platform fees.
Proton does not publish fixed ZAR prices on their website; the stores calculate final ZAR at purchase time.
Notes on amounts
The table uses the in‑app plan names and approximate USD equivalents from Proton’s app offerings. Expect variation at checkout.
| Plan | Price | 期間 | Features |
|---|---|---|---|
| Mail Plus (1 month, in‑app) | Equivalent of USD 5.99 in ZAR | 月額 | 15 GB storage, custom domain, standard Mail Plus features |
| Unlimited (1 month, in‑app) | Equivalent of USD 14.99 in ZAR | 月額 | Unlimited plan features (full Proton services bundle) |
| Mail Plus (12 months, in‑app) | Equivalent of USD 47.90 in ZAR | 年間 | Mail Plus features, annual billing |
| Unlimited (1 year, in‑app) | Equivalent of USD 119.00 in ZAR | 年間 | Unlimited features, annual billing |
Your consumer rights in South Africa
Relevant legal protections
South African consumer law (Consumer Protection Act) requires disclosure of terms, fair cancellation and refund practices for consumers.
These protections can apply to digital services, but specific application depends on contract terms and circumstances.
Practical steps under the law
- Keep written evidence of purchases, cancellations and refund requests.
- If you cannot resolve a refund or cancellation, you may seek advice from a consumer protection office or consider dispute resolution channels available in South Africa.
- For App Store or Google Play purchases, follow Apple/Google refund procedures and keep records of those interactions.
Customer experiences
Positive feedback
Many users praise ProtonMail for strong privacy, security and a clean, easy interface.
See user reviews highlighting satisfaction and low spam at: Capterra South Africa reviews.
Negative feedback
Other users report slow or unresponsive customer support and issues with refunds or account changes after cancellation.
User complaints about refund handling and prorated refunds can be found at: Sitejabber reviews.
Documentation checklist
Before you cancel
- Copy any important emails and attachments you need to keep.
- Note your current plan name, purchase date and billing period.
- Save receipts or invoices from Proton or app stores.
When you cancel / request a refund
- Record the date and time of cancellation and the method used (web, App Store, Play Store).
- Save confirmation emails or screenshots of the cancellation screen.
- Keep any correspondence with support or third‑party platforms until the matter is closed.
Common mistakes
Cancelling in the wrong place
Don’t try to cancel an App Store or Google Play subscription from Proton’s website - the store manages those payments.
If you purchased in‑app, go to the relevant store’s Subscriptions section to avoid continued billing.
Assuming an immediate refund
Many users expect instant refunds after cancellation; refunds (for direct purchases) require a request within 30 days and can take up to ~30 days to process after approval.
Keep evidence of your refund request and patience while processing occurs.
Comparative recap
At‑a‑glance comparisons
This table summarises common cancellation paths and refund prospects for quick reference.
How to decide
Use the table to identify where you purchased and which refund route applies before taking action.
| Method | Who handles cancellation | Refund possible? | 期間 |
|---|---|---|---|
| Direct via Proton web | Proton (account.proton.me) | Yes, full or prorated if requested within 30 days | 月額 / 年間 |
| iOS (App Store) | Apple (via Apple ID > Subscriptions) | Refunds via Apple policy only | 月額 / 年間 |
| Android (Google Play) | Google Play (Payments & subscriptions) | Refunds via Google policy only | 月額 / 年間 |
After cancelling
Next steps
Confirm your cancellation receipt and monitor your bank or card statements for any unexpected charges.
Export or backup any emails or attachments you need before storage limits bite after downgraded accounts.
Helpful links and further reading
- General cancellation guide (third‑party summary): PostClic: How to cancel ProtonMail
- User review summaries and experiences: Capterra South Africa reviews
- User complaints and refund reports: Sitejabber reviews
Address
Corporate / cancellation correspondence
MeMail AG
Friedrichstr. 171, D‑10117 Berlin, Germany
Keep records
If you send written cancellation notices or disputes, keep certified mail receipts or copies of emails for evidence under South African consumer protection rules.