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Cancel RELUME
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Relume service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Relume: Easy Method
What is Relume
Overview
Relume is a SaaS design system and component library that helps designers and developers build responsive websites quickly using reusable components and exports for Webflow, React and Figma.
The product is subscription-based and is managed online (Stripe) or via in-app purchases on App Store / Google Play where applicable.
Who uses it
Teams and individuals who create websites, prototypes or design systems use Relume for faster builds, consistent components and export workflows.
User feedback highlights speed and a strong UI, though some users report occasional bugs or billing issues.
How to cancel Relume
Cancel via the web (Stripe)
- Sign in to your Relume account.
- Go to Account → Subscription.
- Choose Cancel to stop future auto-renewals; you will keep access until the end of your paid period.
- If you prefer, email support@relume.io to request cancellation via support.
Cancel via App Store or Google Play
- If you subscribed through Apple or Google, cancel the subscription in your App Store / Google Play subscriptions panel.
- Relume does not publish platform-specific cancellation settings; follow the platform's procedures for managing subscriptions and refunds.
What happens when you cancel
Access and renewal
Cancelling stops future renewals but does not immediately remove access. You retain full access until the paid period expires.
After the paid period ends Relume will suspend the account and access to subscription-only features.
Account data and reactivation
Data typically remains associated with your account while suspended, but access to paid features is removed. Check your account settings for export or backup options before the end of the billing period.
You can reactivate by resubscribing; reactivation restores access according to the chosen plan and billing cycle.
Will I get a refund?
Web (Stripe) refund policy
For web purchases processed via Stripe, Relume’s published policy requires contacting support@relume.io within 10 days of purchase to request a refund.
Refund amounts may be reduced to account for Stripe processing fees; the final refund is subject to Relume’s terms.
App Store / Google Play refunds
Refunds for in-app purchases are handled by Apple or Google under their platform policies, not by Relume directly.
If you paid via a platform, use the App Store or Google Play refund request flows to seek a refund.
Relume plans and pricing
Pricing summary
Relume lists its plans in USD. ZAR amounts below are approximate conversions (1 USD ≈ R19, Jan 2026) for South African reference.
Contact Relume for exact billing in your currency or enterprise pricing.
| Plan | Price | Period | Features |
|---|---|---|---|
| Free | $0.00 (approx. R0.00) | Monthly | 1 project, 1 page, 30 Webflow/React components, 1,000+ Figma components |
| Starter | $18.00 (~R342) per user | Monthly | 1 project, up to 5 pages, full component library, Figma & Webflow export |
| Pro | $40.00 (~R760) per user | Monthly | Unlimited projects & pages, full component library, AI usage, exports |
| Team (min 3 users) | $36.00 (~R684) per user | Monthly | All Pro features, team workspace, branded sharing |
Your consumer rights in South Africa
Key legal protections
South African consumers are protected by the Consumer Protection Act (CPA), which covers unfair, misleading and unconscionable practices and provides rights around cooling-off and refunds in some contexts.
International vendors do not remove your CPA protections; you may still assert your rights when purchasing digital services from overseas providers.
How this applies to Relume
Relume’s public refund window for web purchases is 10 days, shorter than many 14‑day cooling-off norms. South African consumers can question shorter windows under the CPA.
If Stripe fees are withheld from refunds and were not clearly disclosed, you can challenge this as an unfair term and request clarification or remediation.
Customer experiences
Positive feedback
Users praise Relume for an intuitive website, speed and helpful tutorials, with some reviewers noting very fast customer support and quick refunds in individual cases.
See aggregated positive comments on community review pages for examples of smooth workflows and frequent updates.
Negative feedback
Some users report billing problems, charges after cancellation attempts, or withheld Stripe fees on refunds.
Others mention intermittent component bugs or slower support response at times; weigh these reports when deciding on subscription use.
Documentation checklist
Before contacting support
- Account email and username used to subscribe.
- Order/invoice number and payment receipt from Stripe or the app store.
- Date and time of the transaction or renewal.
Supporting evidence
- Screenshots of your subscription page showing cancellation or charges.
- Any cancellation confirmation message or email.
- Correspondence with Relume or the platform (if already contacted).
Common mistakes
Assuming immediate deletion
Many expect access to stop instantly after cancelling. In fact, cancellation prevents future renewals but leaves access until the paid period ends.
Export or backup important work before the subscription period lapses to avoid data access issues.
Missing platform-specific steps
Users who subscribed through Apple/Google sometimes try cancelling via the Relume dashboard; this does not stop platform billing. Cancel in the App Store / Google Play subscriptions panel instead.
Also, failing to contact support within 10 days for web refunds may limit refund options under Relume’s published terms.
Comparative recap
Quick comparison
The table below compares web (Stripe) purchases with App Store / Google Play subscriptions for cancellation and refunds.
| Platform | How to cancel | Refund window | Access after cancel | Notes |
|---|---|---|---|---|
| Web (via Stripe) | Account → Subscription in dashboard or email support@relume.io | Request within 10 days to support@relume.io; Stripe fees may be deducted | Access continues until end of paid period; account suspended afterwards | Refunds handled by Relume; check terms at the official site |
| App Store / Google Play | Cancel in the App Store / Google Play subscriptions panel | Subject to Apple/Google refund policies (contact platform) | Platform-specific; generally access until end of billing period | Relume does not publish platform-specific cancellation/refund steps |
After cancelling
Follow-up actions
Export any projects, pages or assets you need before your paid access ends.
Keep cancellation confirmations and any refund correspondence for records.
Helpful links and contacts
Relume terms and refund details: Relume Terms & Conditions.
Relume cancellation FAQ: What happens if I cancel my Relume subscription?
Relume refund FAQ: Can I get a refund?
Independent guidance on canceling via platforms: Cancel Relume (Postclic).
For support, email: support@relume.io (use your order details and screenshots).
Address
Registered address
Relume Tech Pty Ltd c/o FIELD LLP, 213‑304 Old Canmore Road, Canmore, Alberta, T1W 0L5, Canada.
Support contact
For billing, refunds and cancellations use support@relume.io or the account dashboard subscription settings.
When contacting support from South Africa, include proof of purchase and transaction details to speed resolution.