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Cancel RESTREAM
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Cancellation service #1 in South Africa
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I hereby notify you of my decision to terminate the contract relating to the Restream service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Restream: Easy Method
What is Restream
Overview
Restream is a cloud-based streaming service that lets you broadcast live video simultaneously to multiple platforms such as YouTube, Facebook, and Twitch.
It includes features like chat integration, cloud recording, and on-screen participants to help creators reach broader audiences.
Core use cases
Creators use Restream for multistreaming, team workflows, and consolidated analytics across destinations.
Businesses use it for webinars, product launches, and multi-channel live events where centralized control is needed.
How to cancel Restream
Cancel via Restream web (Settings → Billing)
- Sign in to your Restream account and open Settings → Billing.
- Click "Cancel subscription", choose a reason, and confirm the cancellation.
- You keep paid features until the end of your current billing period after confirmation.
- Reference: How to cancel your subscription.
Cancel a free trial or store subscriptions
- If you are on a 7‑day free trial, cancel in Billing before the trial ends to avoid being charged.
- If you subscribed via the App Store or Google Play, cancel through that store’s subscription settings; site cancellation does not stop store billing.
- Reference: How to cancel a free trial and notes on store cancellations.
What happens when you cancel
Access and feature retention
After cancelling, you retain paid features until the end of your active billing period.
Once the billing period ends, your account is downgraded to the free plan and paid features are removed.
Data and account status
Your account and content (recordings, settings) remain accessible under the free plan unless you delete the account.
Back up important recordings or custom graphics before the downgrade if you need long‑term access.
Will I get a refund?
Restream refund policy
First‑time subscribers have a 7‑day money‑back guarantee; request a refund within 7 calendar days.
To request a refund contact Restream via the "Need Help?" chat or email billing@restream.io.
Reference: How to get a refund.
Exceptions and terms
- General Terms of Service state no refunds for voluntary cancellations of paid plans, except limited exceptions.
- Exceptions include sustained service outages (72+ hours) or unresolved service issues lasting 7+ days, per the Terms of Service.
- Reference: Restream Terms of Service.
Restream plans and pricing
Pricing summary
Restream publishes USD pricing rather than ZAR for South Africa; local cost depends on exchange rates and taxes.
Below are the current plan names, monthly and annual pricing, and key features (verified).
| Plan | Price | Period | Key features |
|---|---|---|---|
| Standard | $19.00 per month $16.00 per month (billed annually) | Monthly / Annual | Multistream on 3 channels, no watermark in Studio, unlimited cloud recordings, up to 10 on-screen participants, custom graphics |
| Professional | $49.00 per month $39.00 per month (billed annually) | Monthly / Annual | All Standard features, multistream on 5 channels, Full HD (1080p), split audio/video downloads, team seats/workspaces |
| Business | $239.00 per month $199.00 per month (billed annually) | Monthly / Annual | Includes Professional features, multistream on 8 channels, 30-day recording storage, web player, priority support, SRT ingest |
Your consumer rights in South Africa
Statutory protections
South African consumer protection laws (for example, the Consumer Protection Act) provide rights on quality and fair practice for digital services.
A stated no‑refund policy cannot override statutory rights if the service fails to render as described.
Purchases via App Store / Google Play
- Store purchases are subject to Apple/Google refund mechanisms; you may raise disputes with the store if Restream cannot resolve the issue.
- Keep receipts and communication records when pursuing a claim under local law or via the store.
Customer experiences
Positive feedback
Users praise Restream for ease of use, multistream capability, integrated chat, and responsive support.
See user reviews on Capterra and Trustpilot for community feedback.
References: Capterra (South Africa), Trustpilot.
Negative feedback and common complaints
Some users report refund denials when prior paid subscriptions exist, and concerns about value for money for higher-tier features.
Other complaints include stream drops or disconnects during multi‑stream sessions noted in community discussions.
Reference: GetApp (ZA).
Documentation checklist
What to gather before contacting support
- Account email and username used with Restream.
- Subscription ID or last invoice number and billing date.
- Payment method (card, PayPal, App Store, Google Play) and transaction receipt.
- Dates of free trial start/end if applicable.
- Screenshots of the Billing page and any error messages or chat transcripts with support.
Why detailed documentation helps
Clear records speed up refund or cancellation decisions and help prove eligibility under the 7‑day guarantee or consumer protection claims.
Store purchases require store receipts when contacting Apple or Google for disputes.
Common mistakes
Assuming site cancellation stops store billing
A common error is cancelling on the Restream website but forgetting to cancel App Store or Google Play subscriptions.
If you subscribed via a store, cancel in the store’s subscription settings to stop recurring charges.
Missing the trial deadline or proof
Failing to cancel before the 7‑day free trial ends often results in automatic conversion to a paid plan.
Keep the trial start date and cancellation confirmation as proof if you request a refund.
Comparative recap
Plan comparison at a glance
| Aspect | Standard | Professional | Business |
|---|---|---|---|
| Monthly price (USD) | $19.00 | $49.00 | $239.00 |
| Annual billed equivalent | $16.00 per month (annual) | $39.00 per month (annual) | $199.00 per month (annual) |
| Multistream channels | Up to 3 | Up to 5 | Up to 8 |
| Best for | Solo creators getting started with multistreaming | Professional creators needing Full HD and team features | Businesses and teams needing priority support and extended recording storage |
Refund & cancellation notes
First‑time subscribers: 7‑day money‑back guarantee applies; general no‑refund policy otherwise per Terms of Service.
Store purchases: refunds handled by the respective app stores under their terms.
After cancelling
Follow-up steps
- Confirm cancellation by checking Settings → Billing for cancellation status.
- Save copies of recordings and export assets you need before downgrade removes features.
- If you need help, use the in-site "Need Help?" chat or email billing@restream.io for billing queries.
Helpful links
- How to cancel your subscription
- How to cancel a free trial
- How to get a refund
- Restream Terms of Service
- Notes on cancelling App Store / Google Play subscriptions
Address
Primary contact address
Restream Live Streaming, Inc.
515 Congress Ave, Suite 1050, Austin, TX 78701, United States
Legal notices
For formal notices or disputes, consult the Terms of Service for the designated legal addresses and procedures.
Reference: Restream Terms of Service.