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Rocket Lawyer

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South Africa

Cancellation service #1 in South Africa

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Termination letter drafted by a specialized lawyer
Sender
Rocket Lawyer Cancel Free Trial | Postclic
Rocket Lawyer
Avaland House, 110 London Road
HP3 9SD Hemel Hempstead United Kingdom
support@rocketlawyer.com
Cancellation of Rocket Lawyer contract
Dear Sir or Madam,

I hereby notify you of my decision to terminate the contract relating to the Rocket Lawyer service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.

Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.

This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.

In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.

I retain a complete copy of this notification as well as proof of sending.

to keep966649193710
Recipient
Rocket Lawyer
Avaland House, 110 London Road
HP3 9SD Hemel Hempstead , United Kingdom
support@rocketlawyer.com
REF/2025GRHS4

Important warning regarding service limitations

In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.

Please note, Postclic cannot:

  • guarantee that the recipient receives, opens or becomes aware of your e-mail.
  • guarantee that the recipient processes, accepts or executes your request.
  • guarantee the accuracy or completeness of content written by the user.
  • guarantee the validity of an incorrect or outdated address.
  • prevent the recipient from contesting the legal scope of the mail.

Cancellation Rocket Lawyer: Easy Method

What is Rocket Lawyer

Service overview

Rocket Lawyer is a subscription-based online service that provides legal document templates, e-signatures, and access to lawyer consultations. It is designed to help individuals and businesses create and manage legal documents quickly.

Who it's for

The service suits people who need guided document creation, occasional legal advice, or discounted filing services. Plans are subscription-based and billed in USD on Rocket Lawyer's published pages.

How to cancel Rocket Lawyer

Cancel via web (Rocket Lawyer account)

  • Log in at rocketlawyer.com and go to Account or Membership Settings.
  • Select the cancel option to stop auto-renewal; your access remains until the end of the paid period.
  • Keep the cancellation confirmation and billing records for your files.

Cancel via App Store / Google Play

  • If you subscribed through the Apple App Store or Google Play, cancel directly in the respective store subscription settings.
  • Rocket Lawyer support cannot cancel App Store or Play subscriptions on your behalf.

What happens when you cancel

Access and renewals

Cancellation stops automatic renewal but does not remove access immediately. You retain full access through the end of your current paid period.

Data and account

Your account and documents typically remain available while you have access. Download or back up any documents you need before access ends.

Will I get a refund?

Statutory 14-day cooling-off

South African consumers generally have a 14-calendar-day cooling-off right for online transactions. Within this period you may cancel and request a refund.

Rocket Lawyer may deduct fees for days of service already used when processing a refund within the statutory period.

General refund policy and exceptions

  • Refunds are generally not provided for partial months/years, used services, discounts, or third-party/platform payments unless required by law.
  • Billing errors or delivery issues may be refunded or credited if reported promptly; such matters are typically addressed within about 30 days.

Rocket Lawyer plans and pricing

Published plans

Rocket Lawyer currently publishes pricing in USD on its site. South African users may see localized pricing via app stores; check the App Store or Google Play for ZAR amounts.

Notes on local pricing

If you need a local-currency price for South Africa, view the subscription in your device's app store and save a screenshot or receipt for confirmation.

Plan Price 期間 Features
Rocket Legal (monthly) USD $39.99 per month 月額 Unlimited legal documents, e-signatures, Ask a Lawyer, 30-minute consult, discounts on filings and services
Rocket Legal+ (annual) USD $239.88 per year (effectively USD $19.99/mo when billed annually) 年間 Same core features plus free first LLC/corporation registration (excl. state fees), half-price filings, trademark services, Registered Agent, AI tools and partner offers

Your consumer rights in South Africa

Cooling-off rights and refunds

Under South African consumer protection law, consumers generally have a 14-day cooling-off right for online or non-instantaneous transactions. This allows cancellation and a refund claim unless the service was fully performed with your consent.

How to enforce your rights

  • Keep cancellation confirmations, receipts, and billing records as evidence.
  • If you believe terms are unfair or non-disclosures occurred, you may invoke the Consumer Protection Act and seek assistance from relevant consumer bodies.

Customer experiences

Positive feedback

Many users praise the user-friendly document templates, helpful guided document creation, and patient, professional support staff.

Positive testimonials often cite fast customer service and a generally easy-to-use platform.

Negative feedback

Complaints include unexpected recurring charges, difficulty cancelling after trials, and limited refunds for long-continued charges.

Some users report problems with certain legal services (e.g., trademark filings) and dissatisfaction with refund outcomes.

Documentation checklist

Before you cancel

  • Account email and username, last four digits of payment card, and subscription start date.
  • Screenshot of active subscription or trial page and any discount codes used.

After you cancel

  • Save cancellation confirmation, final invoice, and any support chat or email threads.
  • Keep copies of App Store or Google Play receipts if you subscribed via a mobile store.

Common mistakes

Assuming cancellation is immediate

Many users expect access to end immediately after cancelling. In reality, cancellation usually only stops auto-renewal while access continues until the paid period expires.

Using the wrong channel to cancel

Trying to cancel through Rocket Lawyer support when you subscribed via Apple or Google Play will not stop store-based renewals. Always cancel in the store if you subscribed there.

Comparative recap

Quick comparison

The table below summarises key points: pricing, cancellation method, and refund stance for quick reference.

How to read this table

Use the table to check price type and the required cancellation channel. The 期間 column shows whether the listed price is monthly or annual.

Feature Rocket Lawyer 期間
Typical subscription cost USD $39.99 (monthly plan) 月額
Typical annual cost USD $239.88 per year (billed annually) 年間
Cancel method Account settings on rocketlawyer.com or App Store/Google Play for store subscriptions -
Refunds Limited; 14-day cooling-off may apply, deductions for used service possible -

After cancelling

What to check

  • Confirm you received a cancellation confirmation and check your next billing date to ensure auto-renewal stopped.
  • Download and back up any documents or communications you may need after access ends.

Helpful links

Address

Registered office

Avaland House, 110 London Road, Apsley, Hemel Hempstead, Hertfordshire HP3 9SD, United Kingdom.

Contact notes

This UK address is the primary registered office used for Rocket Lawyer UK Limited listings. For subscription or billing issues, use account settings or your app store's subscription management page.

FAQ

To cancel your Rocket Lawyer subscription via the App Store, go to your subscription settings in the App Store and follow the cancellation process. Keep proof of your cancellation for your records.

When you cancel your Rocket Lawyer subscription, your access will remain active until the end of your current paid period. Make sure to download any important documents before access ends.

Yes, if you cancel within the statutory 14-day cooling-off period, you may request a refund. However, Rocket Lawyer may deduct fees for any services used during that time.

The Rocket Legal+ annual plan includes unlimited legal documents, e-signatures, a 30-minute consult, and additional features like free LLC registration and discounts on filings. Check your account for full details.

To ensure your cancellation request is processed, submit it in writing via email or registered postal mail. Keep a copy of your request and any confirmation you receive for your records.