Cancellation Setmore: Easy Method

What is Setmore

Overview

Setmore is a cloud-based appointment scheduling platform that helps small businesses and teams manage bookings, appointments, staff schedules and client reminders.

It provides web, iOS and Android apps plus integrations for calendars and website booking widgets.

Primary use cases

Typical users include salons, clinics, tutors and other service businesses that need online booking with reminders and basic payments.

Setmore offers both a free tier and paid subscriptions with additional features (see pricing section below).

How to cancel Setmore

Cancel via the Setmore website (web customers)

• Sign in to your Setmore account and go to Account Settings or Billing to cancel or downgrade your subscription.
• Alternatively, you can email Setmore support at [email protected] to request cancellation or downgrade.
• Cancellation or downgrade via the web is effective immediately; payments for the current billing period are non-refundable per Setmore’s terms. See terms.

Cancel on iOS (App Store purchases)

• Open the App Store on your iPhone or iPad, tap your profile, then Subscriptions, and cancel the Setmore subscription there.
• Cancelling in the App Store stops auto-renewal immediately; refunds are handled through Apple’s processes, not Setmore. Guidance on cancellation is available from third-party writeups. App Store cancellation notes.

Cancel on Android (Google Play purchases)

• Open the Google Play Store, tap Menu → Payments & subscriptions → Subscriptions, find Setmore and cancel.
• Google Play subscriptions usually remain active until the end of the current billing cycle; auto-renewal will stop. Refunds are handled by Google Play. See Setmore’s Android subscription page.

What happens when you cancel

Access and features

When you cancel or downgrade, your account access changes immediately according to the lower-tier feature set or free plan limitations.

Paid features tied to the subscription will stop applying from the cancellation time.

Billing and renewal

For web subscriptions, Setmore states cancellation is effective immediately and payments for the current billing period are non-refundable.

For App Store and Google Play purchases, auto-renewal is stopped by the store and the subscription may remain active until the end of the paid period per that store’s rules.

Data retention

Setmore’s terms cover account data; typically your bookings and client data remain in your account unless you delete it or request removal under Setmore’s policies.

If you need to export data before cancelling, do so from Account Settings or the relevant export tools in your dashboard.

Will I get a refund?

Web purchases (Setmore site)

• New users who upgrade to Pro via the web are eligible for a 30-day money-back guarantee if they downgrade and email [email protected] with the subject "trial period refund" within 30 days of signup. Refund policy.
• Refunds for eligible web claims are typically processed in 3 - 5 business days after approval.

After the 30-day window

• Outside the 30-day trial window, Setmore’s stated policy is that payments are generally non-refundable, though they may review exceptional requests case-by-case. See terms.

In-app (App Store and Google Play) purchases

• Refunds for purchases made through Apple or Google must be requested through the relevant store; Setmore cannot issue direct refunds for these purchases. More on refunds.

Setmore plans and pricing

Pricing availability

Official pricing tiers and exact rates vary by region and are listed on Setmore’s website and app stores.

Verified sources for regional, up-to-date pricing were not available in the provided references.

Contact for exact pricing

Your consumer rights in South Africa

Cooling-off and distance sales

South African consumers generally have a cooling-off period for distance purchases under the Consumer Protection Act (CPA), often 7 - 10 days.

Setmore does not explicitly reference South Africa-specific rights in the verified materials, so local CPA protections may still apply but are not reflected in Setmore’s published terms.

How this affects refunds and store purchases

Setmore’s 30-day web refund policy is more generous than typical minimums, so act within that window if eligible.

For App Store and Google Play purchases, refund and enforcement typically go through Apple or Google, and Setmore points customers to those channels for in-app refunds.

Customer experiences

Positive feedback

• Many users praise Setmore’s intuitive interface and helpful onboarding and customer service. Trustpilot.
• Review platforms note high scores for ease of use and value, and that the free tier is easy to revert to. Capterra.

Negative feedback

• Some users report slower or unresponsive support channels and occasional issues with features like recurring appointments and SMS reminders. Capterra.
• Other complaints include glitches, syncing duplicates, and payment/deposit refund friction reported on review sites. GetApp South Africa.

Documentation checklist

Essential items to prepare before cancelling

• Account email and username used for the Setmore account.
• Subscription ID or billing reference (from invoices or account billing page).
• Proof of purchase or store receipt (Apple/Google receipts for in-app purchases).

Optional supporting evidence

• Screenshots of billing, charges or the subscription page showing the current plan.
• Copies of correspondence with Setmore support if you’ve already tried to resolve an issue.

Common mistakes

Missing the right cancellation channel

A common error is attempting to cancel an App Store or Google Play subscription via Setmore’s website instead of using the store’s subscription controls.

Remember that store purchases are governed by Apple/Google and must be cancelled through those platforms.

Not claiming within the trial window

For web upgrades, many users lose eligibility for the 30-day money-back guarantee by missing the 30-day window or not emailing with the correct subject line.

If you believe you qualify, downgrade and email [email protected] promptly with "trial period refund" as instructed in Setmore’s refund guidance.

Comparative recap

How Setmore compares at a glance

After cancelling

Next steps

• Export any client or booking data you need from your Setmore account before data is removed or access changes.
• Check your billing statements and keep receipts for any refund requests or disputes.

Helpful links

• Setmore Terms: https://www.setmore.com/terms
• Refund policy and 30-day trial info: https://support.setmore.com/en/articles/490947-pro-trial-period-and-refund-policy
• Android subscription guidance: https://www.setmore.com/android/subscription
• User reviews and community feedback: Trustpilot reviews, Capterra South Africa, GetApp South Africa

Address

EMEA office (listed)

Kemp House, 152 - 160 City Road, London, EC1V 2NX, UK.

Contact note

For cancellations or billing questions, use your account settings or email [email protected]. For App Store / Google Play purchases, manage subscriptions through those stores.