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Cancellation Shortmax Innovations: Easy Method
What is Shortmax Innovations
Overview
Shortmax Innovations is a subscription-based software service that offers tools for project management and team collaboration.
The service is delivered via apps and a web portal and uses recurring billing for access to content and platform features.
Services
Typical offerings include short-form content, task management and collaboration features tailored for teams and individual users.
Subscriptions can be purchased through Apple App Store, Google Play, or directly on the Shortmax web billing portal.
How to cancel Shortmax Innovations
Cancel on iOS (App Store)
- Open iOS Settings → tap your name → Subscriptions.
- Find Shortmax and choose Cancel Subscription. Shortmax cannot cancel App Store subscriptions for you.
- Deleting the app does not stop billing; confirm cancellation in Subscriptions.
Cancel on Android (Google Play)
- Open Google Play → Menu → Payments & subscriptions → Subscriptions.
- Select Shortmax and Cancel subscription. Shortmax cannot cancel Google Play subscriptions for you.
- Keep a screenshot of the cancellation confirmation for your records.
Cancel via Web (direct purchase)
- Log into Shortmax’s web billing portal and turn off auto-renewal or cancel the subscription from your account settings.
- Deleting the app or the user account does not automatically cancel a web subscription.
- If you cannot find the billing portal, check your registration/invoice email or the provider’s help page linked below.
Formal termination by mail
- If required, send registered/certified mail stating cancellation or dispute to the company contact indicated in their terms.
- Keep proof of delivery and a copy of the letter; postclic’s guide references sending formal mail to SHORTTV LIMITED for escalations.
- Use registered post so you have evidence of receipt if charges continue after cancellation.
What happens when you cancel
Access and billing
After cancellation you generally retain access until the end of your current paid billing period.
Recurring billing should stop after the active period, but you must confirm the cancellation in the store or web portal.
Account and data
Cancelling a subscription typically does not delete your account or stored data unless you request account deletion.
Review account settings if you want data removed; cancellation and account deletion are usually separate actions.
Will I get a refund?
App Store and Google Play purchases
Refunds for purchases made via Apple must be requested through Apple’s refund process; Shortmax cannot issue those refunds directly.
Similarly, Google Play refunds must be requested through Google’s refund process; Shortmax cannot provide Play Store refunds.
Web purchases and exceptions
Web purchases are generally non-refundable once digital content is delivered, except where required by law or when a billing error is confirmed.
There is no clear statutory 14-day cooling-off period referenced for digital subscriptions in the provider’s documentation; check local consumer law for exceptions.
Shortmax Innovations plans and pricing
Plan overview
No authoritative public pricing could be verified for specific plan fees in the sources available.
Contact Shortmax directly or use the web billing portal for current pricing details.
How to obtain pricing
Sign in to the provider’s web portal or contact support to request a quotation or current plan costs.
Keep invoices or confirmation emails as proof of the plan purchased and the billing terms.
| Plan | 期間 | Price |
|---|---|---|
| Basic | - | Contact for pricing |
| Pro | - | Contact for pricing |
| Enterprise | - | Contact for pricing |
Your consumer rights in South Africa
Cooling-off and refunds
South African consumer protections depend on the Consumer Protection Act and applicable regulations for digital goods and services.
There is no clear 14-day cooling-off right referenced by the provider; statutory rights may vary and may not guarantee a refund for delivered digital content.
Disputes and chargebacks
If billing continues after cancellation, you are advised to contact the payment provider or bank to dispute the charge and request a reversal.
Keep all evidence - screenshots of cancellations, invoices and correspondence - when lodging disputes with banks or payment processors.
Customer experiences
Positive feedback
Some users mention enjoying Shortmax’s content selection, such as short dramas and varied storylines.
Positive notes are referenced in guides summarising user comments about the platform’s content offering.
Negative feedback
Several users report repeated charges after cancellation and difficulty obtaining help from support.
Reviews on Trustpilot and forum posts describe persistent billing and customers having to block cards or contact banks to stop payments; see the review link below.
Documentation checklist
What to gather
- Subscription confirmation or invoice (email or portal screenshot).
- Proof of cancellation (store confirmation, screenshot of subscription page after cancel).
- Bank/credit card statements showing the disputed charges.
How to submit evidence
- When contacting Shortmax, attach invoices, cancellation screenshots and a brief timeline of events.
- When disputing with your bank, provide the same evidence plus proof of attempts to cancel with the provider.
Common mistakes
Deleting the app stops billing
Deleting the Shortmax app does not cancel a subscription if it was purchased through Apple, Google or the web.
Always cancel inside the App Store, Google Play or the web billing portal and confirm the subscription status.
Assuming support will cancel for you
Users often assume provider support will cancel third-party store subscriptions; App Store and Google Play subscriptions must be cancelled by the account holder.
If support asks you to delete the app or account without confirming cancellation, follow the official store steps and keep proof.
Comparative recap
Key differences between methods
Choose the cancellation path that matches how you paid (App Store, Google Play, or web) for the quickest resolution.
Formal mail is mainly for escalations when online routes fail or when contract terms require written notice.
Quick takeaway
Always cancel through the original payment channel and keep evidence. If charges continue, escalate to your bank and consider registered mail for formal disputes.
| Method | Where to cancel | Likelihood of refund | If charges continue |
|---|---|---|---|
| App Store (iOS) | iOS Settings → Subscriptions | Low (request via Apple) | Contact Apple support; use bank dispute if needed |
| Google Play (Android) | Google Play → Subscriptions | Low (request via Google) | Contact Google support; consider bank dispute |
| Web purchase | Shortmax web billing portal | Generally non-refundable unless error or law | Contact provider; escalate to bank or send formal mail |
| Formal mail | Registered/certified post to provider address | Depends on contract and proof | Use proof of delivery when disputing with your bank |
After cancelling
Monitor accounts
Watch your bank and card statements for at least one billing cycle after cancellation to confirm no further charges occur.
If you see unexpected charges, collect evidence and contact your bank immediately to dispute them.
Where to find help
Official cancellation steps and guidance are summarised in the provider help guide: Shortmax cancellation guide (postclic).
For user reviews and reports of billing problems consult: Shortmax reviews on Trustpilot.
Address
Primary (company listed)
Fuk Hong Industrial Building, 1/F, Units 2 - J3, 60 - 62 Tong Mi Road, Mongkok, Hong Kong.
Formal termination / escalation
For formal termination or disputes some guides recommend sending registered/certified mail to the company contact listed in the provider’s terms (SHORTTV LIMITED as referenced).
Refer to the provider guidance for the correct mailing address and instructions: postclic cancellation instructions.
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Written by Bongani Smit
Digital-law graduate · 3 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 3 years.