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Cancellation Sidekicker: Easy Method
What is Sidekicker
Overview
Sidekicker is a service platform that connects employers with workers and offers subscription-based access to assistant services and staffing tools.
It provides job/request management, subscription plans, and account services through its app and website.
Main uses
Employers use Sidekicker to post shifts and manage casual staffing, while individual users may subscribe to assistant or AI services.
The platform includes dashboards for requests, account settings for subscriptions, and support channels for account changes.
How to cancel Sidekicker
Cancelling a single job/request
- Open the Requests dashboard in your Sidekicker account.
- Select the job you posted, click the three dots menu, then choose "cancel request".
- Cancel more than 4 hours before the scheduled shift to avoid compensation fees to Sidekicks.
- Full steps are documented in Sidekicker's help article: How to edit or cancel a job.
Cancelling a subscription
- Cancel at least 24 hours before a free trial ends to avoid automatic charging, or cancel any time before renewal to stop auto-renewal.
- Cancellation can be done via your account settings or by contacting Sidekicker support.
- See the subscription rules: Subscription Terms.
Deleting your Sidekicker account
- There is no direct in-app deletion. To cancel or delete your user account you must send a request via the app’s chat, the Sidekicker app, or the contact page.
- Follow the account guidance in the help centre: Can I cancel my Sidekicker account?.
What happens when you cancel
Access and renewal for subscriptions
Cancelling a subscription disables auto-renewal but you retain access to paid features for the remainder of the paid period.
Service access ends at the end of the current billing cycle; no immediate loss of access unless otherwise stated by Sidekicker.
Job cancellations and fees
If you cancel a posted job/request less than 4 hours before the shift, you may incur compensation fees payable to Sidekicks.
Cancelling earlier than 4 hours avoids those compensation obligations, per Sidekicker’s guidance.
Data and account effects
Account deletion requests must be submitted to support; data retention and deletion timelines depend on Sidekicker’s internal policies.
Contact support for specifics about data removal, exports, or account closure confirmation.
Will I get a refund?
General refund policy
Purchases made via the website are non-refundable and non-exchangeable except where required by applicable law.
Sidekicker’s Subscription Terms state this limitation on refunds for website purchases.
Exceptions and EU rights
- EU users have a 14-day right of withdrawal to cancel a subscription contract and receive a refund if they notify Sidekicker within 14 days.
- That EU cooling-off right is specified in the Subscription Terms: Subscription Terms.
South Africa specifics
There is no automatic statutory 14-day cooling-off right for digital subscriptions in South Africa unless the provider offers one.
South African users should expect refunds to be discretionary and to contact Sidekicker support for any refund requests.
Sidekicker plans and pricing
Pricing snapshot
The table below shows the publicly available pricing examples in South African Rand found in Sidekicker sources and related materials.
Verify current pricing in your account or with Sidekicker support before purchase.
| Plan | Price | Period | Features |
|---|---|---|---|
| Personal Plan (hourly) | R300.00 | Hourly | Personal assistant - pay per hour |
| Business Plan (hourly) | R375.00 | Hourly | Business-focused assistant - pay per hour |
| Starter Plan (monthly) | R5 500.00 | Monthly | 20 hours of support per month |
| Fractional Assistant (monthly) | R3 300.00 | Monthly | Approx. 12 hours of support per month |
Notes on pricing
Prices may vary over time and by region. Currency conversion and billing currency can affect final charges for South African customers.
Confirm exact fees and billing currency within your Sidekicker account or with customer support.
Your consumer rights in South Africa
Legal context
South African consumer law does not automatically grant a 14-day cooling-off right for digital subscriptions unless the provider offers it.
This means statutory refund rights for digital services are limited compared with some jurisdictions like the EU.
Practical steps for South African users
- Contact Sidekicker support promptly if you have billing disputes or want a discretionary refund.
- Keep records of purchase confirmations, cancellation requests, and communications with support.
When to escalate
If you cannot resolve a billing or refund issue with Sidekicker, you may seek independent consumer advice or consider alternative dispute resolution channels in South Africa.
Always use documented communications and dates when escalating a complaint.
Customer experiences
Positive feedback
Many users report the app is easy to use, fast, and effective for tasks like assignments and detection tools.
Support is often commended for resolving billing issues and answering queries promptly.
Negative feedback
Some users report continued charges after cancellation; at least one such case was later resolved with a full refund by support.
Other concerns include pricing relative to currency conversion for South African users and occasional inconsistencies in AI detection accuracy.
Where reviews come from
Public reviews and experiences are available on review sites such as Trustpilot: Sidekicker on Trustpilot.
Use reviews to inform expectations but verify official policy in Sidekicker’s terms and help articles.
Documentation checklist
What to prepare before cancelling
- Order or subscription confirmation emails and invoices.
- Account email and user ID used to sign up.
- Details of the job/request (date, time, job ID) if cancelling a shift.
When contacting support
- Include screenshots of billing or unexpected charges.
- Provide timestamps of cancellation attempts and any confirmation messages.
- Keep a copy of the cancellation request or chat transcript.
Common mistakes
Missing the cancellation window
Example: Cancelling a posted job less than 4 hours before a shift can trigger compensation fees to Sidekicks.
Always check the specific notice period for jobs to avoid penalties.
Assuming automatic refunds
Example: Users sometimes expect an immediate refund after cancelling a subscription; website purchases are generally non-refundable by policy.
Expect that refunds are only granted per terms or at Sidekicker’s discretion unless law requires otherwise.
Not saving confirmation
Example: Users who do not save cancellation confirmations may struggle to prove timely cancellation in disputes.
Always save or screenshot confirmation messages and dates when you cancel.
Comparative recap
Quick comparison
The table below summarises notice periods, refund likelihood and primary cancellation method for common actions on Sidekicker.
Use it as a checklist before you act.
| Action | Notice required | Refund eligible? | How to cancel | Source |
|---|---|---|---|---|
| Cancel a job/request | More than 4 hours before shift to avoid fees | Not applicable (may avoid compensation fees if timely) | Requests dashboard → select job → three dots → cancel request | Help article |
| Cancel subscription | At least 24 hours before trial end to avoid auto-charge; any time before renewal to stop auto-renew | Generally non-refundable; EU 14-day withdrawal applies to EU users | Account settings or contact support | Subscription Terms |
| Delete user account | No in-app deletion; request via chat/contact | Depends on circumstances and provider discretion | Submit a request through the app’s chat, the Sidekicker app, or contact page | Help article |
After cancelling
Confirmations and follow-up
Save any cancellation confirmations or chat transcripts you receive from Sidekicker for your records.
If you were charged after cancellation, contact support immediately with your documentation.
Useful links
Address
Corporate address
Official address listed for Sidekicker: L 13, 50 Queen Street, Melbourne VIC 3000, Australia.
Use the app or official help pages for service and support contact methods rather than postal mail for faster resolution.
Support contacts
Request cancellations, account deletions, or billing help via the Sidekicker app chat or the contact page referenced in the help centre articles.
Refer to the linked help pages above for the correct support pathways.
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Written by Mbali Williams
Digital-law graduate · 3 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 3 years.