Postclic unlimited subscription: promo at ZAR 18.05 for 48h with a mandatory first month at ZAR 982.94, then ZAR 982.94 per month without commitment
Cancel SITELOCK
in 30 seconds only!
Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Sitelock service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Sitelock: Step-by-Step
What is SiteLock
Overview
SiteLock is a subscription website security service that scans for malware, vulnerabilities and offers removal and protection services. It is commonly sold directly and through hosting partners and resellers.
How it is sold
SiteLock subscriptions can be purchased directly from SiteLock, via hosting providers (for example HostGator) or through reseller platforms such as the Sectigo Reseller Area.
How to cancel SiteLock
Cancel via your host (example: HostGator)
- Log in to your HostGator Customer Portal.
- Open the Renewal Center and disable Auto-Renew for the SiteLock product at least 15 days before the renewal date.
- Once Auto-Renew is turned off the subscription stops at the next renewal date; you do not get an immediate pro-rata termination.
- See HostGator for details: HostGator - SiteLock cancellations.
Cancel directly with SiteLock
- SiteLock direct cancellations generally require contacting SiteLock Customer Care by phone; online cancellation via the dashboard is not available.
- Guides and user reports indicate calling SiteLock Customer Care (phone numbers are cited in cancellation guides).
- For a how-to guide that summarizes direct cancellation steps, see: Subscribed.fyi - How to cancel SiteLock.
Cancel via reseller/API
- If your SiteLock was ordered through a Sectigo Reseller Area, cancellations can be handled via the Reseller API.
- API methods include AutoRefund (when a refund is possible) or modifyThirdPartyDetails to cancel even if no refund applies.
- Refer to the Sectigo documentation for reseller/API cancellation steps: Sectigo / SiteLock reseller docs.
What happens when you cancel
Service access and expiry
If you cancel via a host by disabling Auto-Renew, the service continues until the next renewal date and then ends on that date.
Direct cancellations with SiteLock typically stop future billing after the cancellation is processed but do not always terminate services immediately; expect your access to continue until the end of the paid period unless otherwise confirmed.
Data and account details
Your account data and site scan history may remain accessible depending on the seller or reseller policy. Always request confirmation of data retention or deletion when you cancel.
Keep invoice numbers, order IDs and any confirmation messages as proof of cancellation.
Will I get a refund?
Refunds via Sectigo Reseller Area
- Annual licenses purchased via the Sectigo Reseller Area may be eligible for refunds within 14 days of purchase.
- Monthly licenses are generally non-refundable in the reseller system.
- Eligible refunds in the reseller portal are typically processed using the AutoRefund method; see the Sectigo documentation: Sectigo - maintaining SiteLock products.
SiteLock terms and exceptions
- SiteLock’s terms allow for a refund at SiteLock’s discretion if services fail to perform, provided a written request is made within 30 days of signup.
- South African consumers should not assume an automatic statutory 14-day cooling off for this service unless the supplier explicitly offers it.
SiteLock plans and pricing
South Africa ZAR annual pricing (reseller)
The following South African ZAR annual prices were located via a local reseller listing. The official SiteLock site lists USD pricing; confirm with your reseller before purchase.
Plan list
| Plan | Price (ZAR) | Period | Features |
|---|---|---|---|
| Find | R448.86 | Annual | Daily malware scanning; 25 pages; daily blacklist monitoring; SQL injection & XSS scan; SiteLock Trust Seal |
| Fix | R1 795.98 | Annual | Daily malware scanning; up to 500 pages; automatic malware removal; TrueShield; WordPress scan; daily SMART scans; risk scoring |
| Defend | R5 388.29 | Annual | All Fix features plus Web Application Firewall (WAF), Global CDN and content acceleration |
Your consumer rights in South Africa
Cooling-off and cancellation
South African consumer law does not grant a general automatic 14‑day cooling-off right for services like SiteLock unless the supplier explicitly offers one.
Check the supplier’s written terms for any offered cancellation or refund window.
Fixed-term agreements and notices
- For certain fixed-term agreements, consumers may have rights to cancel with notice after a breach; statutory guidance allows for 20 business days’ notice in some circumstances.
- Suppliers may apply reasonable cancellation penalties proportionate to any loss, as described in consumer guidance.
- For local guidance, see: Consumer Goods and Services Ombud - Your rights.
Customer experiences
Positive feedback
Some reviewers praise SiteLock’s automated fix tools and fast identification of potential malware. Positive reviews note helpful malware detection and quick action.
Example sources include GetApp and Capterra South Africa review pages.
Negative feedback
Common complaints include difficulty cancelling (customers report needing to be contacted by phone) and reports of billing issues or no refund after cancellation attempts.
Users also report upselling, mixed protection effectiveness unless upgrading, and variable customer service quality.
See user review pages: GetApp ZA - SiteLock reviews, Capterra ZA - SiteLock reviews, and general reviews on Trustpilot.
Documentation checklist
Essential documents to gather
- Account email and login details for SiteLock or your hosting provider.
- Invoice(s), order number(s) and the date of purchase or renewal.
- Any cancellation confirmation, support tickets or chat transcripts.
- Proof of disabling Auto-Renew if cancelled via HostGator (screenshot from the Renewal Center).
Refund and dispute supporting evidence
- If requesting a refund, prepare a written request and keep a dated copy (SiteLock’s terms reference written requests within 30 days).
- Record phone calls or take notes (date, time, agent name) when you call customer care.
- Keep a timeline of actions taken and responses from support for any escalation or dispute.
Common mistakes
Missing cancellation windows
Waiting until a few days before renewal can cause missed deadlines - HostGator requires Auto-Renew to be disabled at least 15 days before renewal.
Always check your host’s renewal center well before the renewal date to avoid accidental charges.
Assuming online cancellation is available
Many users try to cancel via the SiteLock dashboard but discover direct online cancellation is not supported; SiteLock often requires a phone contact for direct accounts.
Not keeping proof of cancellation (emails or screenshots) makes disputes harder to resolve.
Comparative recap
At-a-glance methods
The table below compares common cancellation routes, ease, refund likelihood and primary action required.
Key takeaways
Choose the route that matches how you purchased SiteLock (host, direct, reseller) and gather supporting documentation before initiating cancellation.
| Method | Ease | Refund eligibility | Primary action |
|---|---|---|---|
| Via Host (e.g., HostGator) | Moderate - use portal | Depends on host/reseller policy | Disable Auto-Renew in HostGator Renewal Center 15+ days before renewal; keep screenshot |
| Direct with SiteLock | Low - phone required | Possible if within SiteLock’s written refund window (subject to discretion) | Call SiteLock Customer Care and request cancellation; follow up in writing |
| Reseller / Sectigo API | Variable - technical/API work | Annual licenses may be refundable within 14 days (reseller rules) | Use Reseller portal/API (AutoRefund or modifyThirdPartyDetails) |
After cancelling
Confirmations to expect
Expect a cancellation confirmation by email or portal message. If you do not receive confirmation, follow up immediately and keep records.
Check future billing statements to ensure no further charges are applied.
Helpful links
- HostGator cancellation and renewal info: HostGator - SiteLock upgrades & cancellations
- Direct cancellation guide summary: Subscribed.fyi - How to cancel SiteLock
- Sectigo / SiteLock reseller documentation: Sectigo - SiteLock reseller docs
- South African consumer rights overview: Consumer Goods and Services Ombud - Your rights
Address
Corporate headquarters
SiteLock corporate address is listed in business profiles as:
8800 E Chaparral Road, Suite 300, Scottsdale, Arizona 85250, United States.
Notes
If you need to escalate in writing, include your account details, order numbers and a clear request for cancellation and any refund sought.
Keep copies of all communication for records and potential disputes.