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Cancel SMARTSHEET
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Cancellation service #1 in South Africa
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I hereby notify you of my decision to terminate the contract relating to the Smartsheet service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Smartsheet: Easy Method
What is Smartsheet
Overview
Smartsheet is a subscription-based SaaS platform for project management and collaboration that uses spreadsheet-like sheets, dashboards, automation and reporting.
It is used by teams to plan, track and automate work across projects and departments.
Main uses
Typical use cases include project planning, task tracking, resource management and creating executive dashboards.
The platform is cloud-hosted and licensed per-user with multiple plan tiers and optional support packages.
How to cancel Smartsheet
Cancel via the Smartsheet website (admins)
- Sign in as the account admin and go to Account > Plan & Billing Info.
- Click "Cancel Account" and choose whether to cancel at the end of the billing cycle or immediately.
- Follow the on-screen prompts to confirm cancellation.
- Reference: Smartsheet help: How to cancel a Smartsheet account.
Cancel invoice / sales-team billed accounts
- If billed by invoice or a sales contract, submit a cancellation or downgrade request via your account team or the "Invoice Account: Request to Cancel Plan" form.
- Contact your Account/Billing representative or reseller to confirm the effective date and any local terms.
- Reference: Smartsheet help: How to cancel a Smartsheet account.
Cancel via the mobile app (trial or free admin)
- Open the Smartsheet mobile app, go to Settings > Profile, then select "Cancel Account" (available only to trial or free account admins).
- After cancellation the app returns to the login screen.
- Reference: Smartsheet help: How to cancel a Smartsheet account.
Cancel in-app subscriptions (iOS / Android)
- If you subscribed via the Apple App Store or Google Play, cancel the subscription through your App Store / Play Store subscription settings.
- Smartsheet cannot cancel App Store or Google Play subscriptions on your behalf; refunds and subscription management follow the store's policies.
- Reference: Smartsheet Mobile EULA.
What happens when you cancel
Access and billing
If you cancel at the end of your billing period, your paid features remain until that date. If you cancel immediately, access may change to read-only.
No pro-rated refund is given for web subscriptions when cancelling (see refunds section).
Data retention and sheets
Sheets become read-only after cancellation and will be deleted after the platform’s retention period (Smartsheet states sheets are deleted after 30 days for some cancellations).
Export or transfer ownership of important sheets before cancelling to preserve data.
Invoices and contract implications
Invoice-billed or contract accounts may have specific end dates, notice periods or termination clauses; check your contract or contact your Account/Billing team.
Resellers or local agreements can affect timing, support and refunds.
Will I get a refund?
Web subscriptions (official policy)
Smartsheet’s Help Centre states there are no pro-rated refunds for web subscriptions and cancellations generally do not qualify for refunds under their User Agreement.
Expect to retain service until the end of the paid billing period unless you select immediate cancellation, which may not trigger a refund.
Reference: Smartsheet help: How to cancel a Smartsheet account.
App Store and Google Play purchases
- Refunds for iOS / Android purchases must be requested from Apple or Google directly, following their refund policies.
- Smartsheet cannot process App Store or Play Store refunds; see the mobile EULA for details.
- Reference: Smartsheet Mobile EULA.
Exceptions and consumer protections
Local consumer protection laws may provide remedies or cooling-off rights that override contractual clauses in some cases.
If you believe you were mis-sold service, charged incorrectly, or the service failed to meet promised standards, raise the issue with Smartsheet and consider local legal or consumer-agency options.
Smartsheet plans and pricing
Official South Africa pricing snapshot
| Plan | Price | Period | Features |
|---|---|---|---|
| Pro (official, monthly) | R230 170.00 | Member/month | Pro plan features per official Smartsheet site |
| Business (official, monthly) | R450 359.00 | Member/month | Business plan features per official Smartsheet site |
| Business Plan Licensed 3 Users (1 Year) | R14 869.00 | Annual (3 users total) | Business plan, free support |
| Business Plan Plus Premium Support 3 Users (1 Year) | R27 249.00 | Annual (3 users total) | Business plan plus premium support |
| Enterprise Plan Plus Standard Support 25 Users (1 Year) | R254 269.00 | Annual (25 users total) | Enterprise plan standard support |
| Enterprise Plan Plus Premium Support 25 Users (1 Year) | R310 000.00 (indicative) | Annual (25 users total) | Enterprise plan premium support |
Notes on pricing
Official Smartsheet site lists high per-user monthly prices in ZAR. Local resellers often offer annual bundles at different price points and support levels.
Always confirm current pricing with Smartsheet or your reseller before purchasing.
Your consumer rights in South Africa
General protections
South African consumers are protected by laws covering fair practices, misrepresentation and defective services; these laws can provide remedies where a service is mis-sold or fails to meet standards.
If Smartsheet’s contractual policy denies a refund but statutory rights apply, local law may override contractual terms in certain circumstances.
Practical steps if you have a dispute
- Document the issue (invoices, screenshots, emails) and contact Smartsheet support and your reseller if applicable.
- If unresolved, consider lodging a complaint with your bank (chargeback) or consult the National Consumer Commission or legal advice for South African consumer remedies.
Customer experiences
Positive feedback (what users like)
Users praise Smartsheet for rich features, strong automation and flexible dashboards that centralise project tracking.
South African reviewers note useful reporting and dashboard capabilities for planning and tracking work.
Sources: GetApp ZA, Capterra South Africa.
Common complaints (what users dislike)
Many reviewers report poor customer support experiences, difficulty cancelling, unexpected charges and aggressive upselling or licensing changes.
Users also report frustration with pricing increases, licensing complexity and service stability in some cases.
Sources: Trustpilot, GetApp ZA.
Documentation checklist
What to gather before cancelling
- Account admin email and login details.
- Latest invoices or order numbers for the subscription you want to cancel.
- Contract or reseller agreement if billed by invoice.
- Screenshots of billing charges or renewal notifications, if disputing charges.
Data and ownership checklist
- Export important sheets, reports and attachments (CSV, PDF or Excel exports).
- Transfer ownership of shared sheets to other users as needed.
- Record integrations, API keys and connected systems before revoking access.
Common mistakes
Failing to export data
Many users cancel without exporting sheets or transferring ownership and then lose access when the account becomes read-only or data is deleted.
Always export critical content and remove dependencies before confirming cancellation.
Neglecting App Store subscriptions and billing sources
Users sometimes cancel a web account but forget to cancel an App Store or Google Play subscription, which results in continued charges.
Also confirm whether you are billed directly by Smartsheet, a reseller, or by invoice to ensure proper cancellation steps.
Comparative recap
Quick feature comparison
| Item | Smartsheet - key point | Notes / Considerations |
|---|---|---|
| Cancellation methods | Web admin, invoice/sales team, mobile app (trial), App Store / Play Store for in-app subs | Use the correct route for your billing type to avoid delays. |
| Refunds | No pro-rated refunds for web subscriptions; app-store refunds handled by Apple/Google | Check local consumer laws if you believe a refund is due. |
| Data retention | Account becomes read-only; Sheets can be deleted after retention period (e.g., ~30 days) | Export and transfer ownership before cancelling to secure data. |
| Support & contracts | Reseller and enterprise contracts affect termination and support options | Review your contract and speak to your Account/Billing contact for invoice accounts. |
After cancelling
Immediate actions
- Export any remaining data and remove integrations or API keys you no longer want active.
- Transfer sheet ownership and reassign tasks to maintain continuity for collaborators.
- Confirm cancellation receipt and final invoice with Smartsheet or your reseller.
Where to get help and references
- Official cancellation steps and details: Smartsheet help: How to cancel a Smartsheet account.
- Information on mobile terms and App Store / Google Play purchases: Smartsheet Mobile EULA.
- Independent step guide and commentary: Postclic: Cancel Smartsheet Subscription.
Address
Corporate headquarters
Smartsheet
10500 NE 8th Street, Suite 1300, Bellevue, Washington 98004, United States
Notes on correspondence
For billing or contract queries, contact your Smartsheet Account/Billing representative or reseller listed on your invoice.
For procedural details about cancelling your account online, see: Smartsheet help: How to cancel a Smartsheet account.