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Cancel SMILEBOX
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Smilebox service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Smilebox: Simple Process
What is Smilebox
Smilebox is a subscription-based service for creating personalised eCards, photo slideshows, invitations and collages using templates and simple editing tools. It is delivered as a web app and through mobile apps that may be billed via platform stores.
The service uses a freemium model with paid plans for additional templates, downloads and removing watermarks. Subscriptions auto-renew unless cancelled through the original purchase channel.
Core purpose
Smilebox focuses on easy, template-driven creation of multimedia greetings and slideshows for personal and small-business use.
How it is delivered
Access is typically through the Smilebox website and mobile apps; billing can be handled directly by Smilebox or via Apple App Store or Google Play depending on where you subscribed.
How to cancel Smilebox
- Follow the steps for the channel where you originally purchased the subscription.
- Cancel before the next renewal date to avoid further charges.
Web (direct via Smilebox site)
Log into your Smilebox account, click your personal icon (top-right), then go to Settings → My Plan → “Cancel Subscription” and confirm to stop auto-renewal.
This cancels future billing but does not guarantee a refund of past payments.
App Store (iOS)
If you purchased via the Apple App Store, cancel through iOS Settings under your Apple ID → Subscriptions.
Apple controls billing and refunds for App Store purchases; contact Apple for billing disputes originating there.
Google Play (Android)
Open the Google Play app, tap your profile icon → Payments & subscriptions → Subscriptions → select Smilebox → Cancel subscription.
Google controls billing and refunds for Play Store purchases; you may need to contact Google for refunds or billing issues.
If links or options are missing
Some users report non-functioning links or hidden subscriptions; if you cannot cancel online, escalate to Smilebox support with account details and screenshots.
Keep records of cancellation attempts and any correspondence if you need to escalate a billing dispute.
What happens when you cancel
Access after cancellation
Cancellation typically stops auto-renewal but may allow access until the current paid period ends. After that, paid features and downloads may be restricted.
Data and creations
Your account and creations may remain accessible in read-only or limited form, but some users report loss of access to items after cancellation or during billing issues.
Billing stops
When cancellation is effective, future recurring charges should stop. Monitor your payment method for unexpected charges and keep cancellation confirmations.
Will I get a refund?
Official refund policy
Smilebox policies state that all payments are non-refundable; cancellation stops future billing but past payments are not refunded unless explicitly specified in writing for a particular offer.
Exceptions and discretionary refunds
Smilebox may, at its sole discretion, issue refunds in certain cases (for example, incorrect charges) if you contact customer support and submit a request.
South Africa-specific notes
There is no indication of an automatic 14-day cooling-off right provided by Smilebox; refunds are discretionary rather than statutory under Smilebox terms.
If you believe South African consumer law gives you rights, document your case and present it to Smilebox support when requesting a refund.
Smilebox plans and pricing
Pricing availability
No exact South Africa (ZAR) pricing was found in public sources. Smilebox pricing commonly appears in USD on global listings.
For accurate ZAR pricing, check your App Store or Google Play listing in South Africa or contact Smilebox support through your account.
Contact for precise pricing
Because regional pricing varies by store and offer, contact the store where you purchased (App Store / Google Play) or Smilebox support for exact amounts.
| Plan | Price | Note |
|---|---|---|
| Standard / Premium | Contact for pricing | No verified ZAR pricing available; check App Store/Google Play or account billing page |
Your consumer rights in South Africa
General rights
South African consumer protection law may provide certain rights for digital goods and unfair practices; however, contract terms and platform rules also affect outcomes.
Cooling-off and refunds
Smilebox’s own terms emphasise non-refundable payments and discretionary refunds, so statutory cooling-off rights may not be acknowledged by the provider.
If you believe your statutory rights apply, document the issue and reference relevant consumer-protection provisions when contacting Smilebox or filing a complaint with local authorities.
Escalation steps
- Cancel before renewal and keep proof.
- Request a refund from Smilebox support with transaction details if charged incorrectly.
- If unresolved, consider contacting South African consumer protection bodies for guidance.
Customer experiences
Positive feedback
- Users praise Smilebox’s ease of use for creating slideshows, invitations and cards.
- Many customers report helpful and courteous support agents in resolved cases.
- Overall review summaries show many satisfied users for core product features.
Negative feedback
- Common complaints include difficulty cancelling subscriptions and non-functioning cancellation links.
- Several users report continued billing despite attempts to cancel and rare refunds.
- Some users report losing access to previous creations after cancellation or during billing disputes.
Practical takeaway
Document all interactions and cancellation attempts carefully to improve the chance of a favourable outcome if billing problems arise.
Use platform billing channels (Apple / Google) when applicable, because those stores control refunds for purchases made through them.
Documentation checklist
Account and billing details
- Account email and username used with Smilebox.
- Transaction receipts, order IDs, and dates of charges.
- Payment method details (last four digits, billing platform).
Cancellation evidence
- Screenshots of subscription page and cancellation confirmations.
- Copies of emails or chat transcripts with Smilebox or store support.
- Dates and times of attempted cancellations and any error messages.
Common mistakes
Canceling in the wrong place
Users frequently try to cancel via the Smilebox web site when they were billed through Apple or Google Play; the subscription must be cancelled in the original billing channel.
Waiting too long and missing renewals
Not cancelling before the renewal date or after a free trial leads to immediate charges; always check renewal dates and cancel several days beforehand.
Assuming automatic refunds
Assuming you will automatically receive a refund after cancelling is risky - Smilebox states payments are non-refundable except where specifically allowed.
Comparative recap
Quick comparison overview
The table below summarises cancellation and refund responsibilities across delivery channels and expected outcomes.
| Topic | Web (direct) | iOS (App Store) | Android (Google Play) |
|---|---|---|---|
| How to cancel | Account Settings → My Plan → Cancel Subscription | iOS Settings → Apple ID → Subscriptions | Google Play app → Profile → Payments & subscriptions → Subscriptions |
| Who controls billing | Smilebox (direct) | Apple (App Store) | Google (Play Store) |
| Refund likelihood | Non-refundable by policy; discretionary refunds possible | Subject to Apple refund policies | Subject to Google refund policies |
After cancelling
Immediate checks
- Confirm you received a cancellation confirmation in your account or by email.
- Monitor your bank or card statement for unexpected charges over the next billing cycle.
Next steps if charged after cancellation
- Contact Smilebox support with order details and screenshots of your cancellation.
- If purchased via App Store or Google Play, contact the relevant store for billing disputes and potential refunds.
Address
Legal / privacy contact
Smilebox, Inc., C/O Perion Network Ltd., Attention: General Counsel,
26 HaRokmim Street, Azrieli Center 1, Building A, 4th Floor, Holon 5885849, Israel
Notes about contacting
Use your Smilebox account help or support channels when available and include the documentation checklist items to speed resolution.
If you need South African-specific advice, consider contacting local consumer-protection authorities for guidance on digital service disputes.