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Cancel SOLIDWORKS
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I hereby notify you of my decision to terminate the contract relating to the Solidworks service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Solidworks: Step-by-Step Guide
What is Solidworks
Overview
Solidworks is a 3D CAD software suite used for product design, engineering and simulation. It provides parametric modelling, assemblies, drawings and tools for rendering and analysis.
Typical users
Users include engineers, designers, small businesses and educational institutions that need detailed modelling, simulation and collaboration features.
How to cancel Solidworks
General approach
Cancellation steps depend on how you purchased Solidworks (direct from Dassault Systèmes, through a local reseller, or via a distributor such as AMP CAD CAM or NexGen).
Step-by-step cancellation
- Identify your purchase channel (Dassault Systèmes South Africa or reseller name and invoice reference).
- Gather account details: serial number, subscription ID, company name, VAT number and proof of purchase.
- Contact your reseller or Dassault Systèmes South Africa by email or phone and request cancellation in writing.
- Ask for confirmation of effective cancellation date and any refund or prorated credit terms.
- De-authorise or uninstall software from licensed machines and confirm licence removal with the provider if required.
- Retain written confirmation and any cancellation reference for your records.
What happens when you cancel
Access and licences
When a subscription is cancelled, online services, cloud storage and licence validation may be suspended at the end of the paid period.
Standalone perpetual licences are not usually affected by subscription cancellations, but support and update access may stop.
Data and renewal
Cloud-hosted data may be deleted after a grace period; export critical files before cancellation where possible.
Automatic renewals should stop after confirmed cancellation, but verify with your provider and keep written proof.
Will I get a refund?
Standard policy
Refund eligibility depends on the reseller’s terms, the subscription type and local consumer rules. Many subscriptions are non-refundable after activation.
Common exceptions
- Prorated refunds may be available for unused future periods if provided by the reseller.
- Refunds or remedies may apply for defective software or major failures under consumer protection law.
- Promotional or discounted offers may carry specific non-refundable terms - confirm at purchase.
Solidworks plans and pricing
Pricing summary
Below are representative prices gathered from available offers and reseller listings. Confirm VAT and final pricing with your reseller at point of purchase.
Notes on pricing
All prices are excl. VAT unless stated. Some reseller offers may include VAT - confirm with the seller before cancelling or requesting refunds.
| Plan | Price | Period | Features |
|---|---|---|---|
| Standard (3‑month term, billed monthly) | R3 650/month | Monthly | Core 3D design tools |
| Standard with Cloud Services (3‑month term) | R11 200 | 3‑month term | 3D CAD full suite + cloud storage/collaboration |
| Professional with Cloud Services (3‑month term) | R13 400 | 3‑month term | Adds rendering, cost estimation, design libraries |
| Premium with Cloud Services (3‑month term) | R16 300 | 3‑month term | Includes simulation, routing, motion analysis |
| Standard + Enhanced Subscription (1‑year term) | R40 200 | Annual | Annual license with updates, training, support |
| Professional + Enhanced Subscription (1‑year term) | R47 600 | Annual | Advanced tools plus training and support |
| Premium + Enhanced Subscription (1‑year term) | R57 300 | Annual | Full feature set plus simulation, routing, support |
| Standard with Cloud Services (via AMP CAD CAM) | Monthly: R3 714 Quarterly: R11 142 Yearly: R37 140 | Monthly / Quarterly / Annual | Essential 3D design package |
| Professional with Cloud Services (via AMP CAD CAM) | Monthly: R4 452 Quarterly: R13 356 Yearly: R44 520 | Monthly / Quarterly / Annual | Comprehensive 3D design solution |
| Premium with Cloud Services (via AMP CAD CAM) | Monthly: R5 422 Quarterly: R16 266 Yearly: R54 216 | Monthly / Quarterly / Annual | Ultimate 3D design solution |
| SolidWorks 2024 Premium (1‑yr, NexGen Computing offer) | R21 599 | Annual | 1‑PC, support included (promotional discounted price) |
| SolidWorks 2025 Ultimate (1‑yr, NexGen Computing offer) | R30 000 | Annual | All‑inclusive top tier package, instant delivery |
Your consumer rights in South Africa
Legal protections
South African consumers are protected by the Consumer Protection Act (CPA) and related regulations. These laws cover fairness, quality and liability for defective goods and services.
Practical implications
- You may have remedies for defective or non-conforming digital goods or software.
- Unfair contract terms can be challenged; keep records of communication and invoices.
- Contact the National Consumer Commission or seek legal advice if a reseller refuses to honour statutory rights.
Customer experiences
Common reasons for cancellation
Customers cancel subscriptions for cost, reduced usage, moving to alternative tools, or dissatisfaction with support.
Reseller complexity and unexpected renewal charges are frequent pain points.
Support and service reports
Many users report timely support when purchasing enhanced subscriptions; others note variation in responsiveness between resellers.
Check reseller reviews and service-level commitments before renewing or cancelling.
Documentation checklist
Essential documents
- Invoice or receipt showing purchase date and VAT information.
- Subscription ID, serial number or licence key.
- Account email, company name and authorised contact details.
- Written proof of previous support or service-level agreements, if applicable.
Optional but helpful
- Copies of prior cancellation requests, emails and provider responses.
- Screenshots of active licences and cloud content you wish to retain.
- Purchase contract or reseller agreement showing cancellation clauses.
Common mistakes
Assuming automatic refunds
Many users assume cancelling triggers an automatic refund; in practice, refunds depend on contract terms and reseller policy.
Always request written confirmation about refunds or credits before assuming entitlement.
Not exporting data
Failing to export cloud-stored projects before cancellation can result in permanent data loss.
De-authorise licences on old machines only after confirming new licences are ready to avoid downtime.
Comparative recap
Tier comparison
The table below highlights typical price points and suitable use-cases for each tier and common reseller offers.
How to choose
Match feature needs (simulation, rendering, cloud collaboration) to the plan rather than selecting solely on price.
| Plan | Typical price | Period | Key features | Best for |
|---|---|---|---|---|
| Standard | R3 650 / month (3‑month term) | Monthly | Core 3D design tools | Individual designers and basic CAD use |
| Professional | R13 400 (3‑month term) / R47 600 annual (enhanced) | 3‑month term / Annual | Rendering, libraries, cost tools | Small teams needing advanced tools |
| Premium | R16 300 (3‑month term) / R57 300 annual (enhanced) | 3‑month term / Annual | Simulation, routing, motion analysis | Engineering and simulation-heavy workflows |
| AMP CAD CAM offers | Standard: from R3 714/month; Professional: from R4 452/month; Premium: from R5 422/month | Monthly / Quarterly / Annual | Reseller-priced cloud packages | Teams wanting flexible billing |
| NexGen promotional | R21 599 (2024 Premium annual) / R30 000 (2025 Ultimate annual) | Annual | Promotional single‑PC or full-suite offers | Cost-conscious buyers seeking a one-year licence |
After cancelling
Immediate actions
- Export and back up all project files, drawings and settings before access is removed.
- De-authorise licences from machines to free seats and prevent activation issues.
- Confirm cancellation in writing and keep the cancellation reference and dates.
Next steps
Consider alternative software or transition plans and test any replacement tools before ending critical subscriptions.
If you have a dispute, escalate to the reseller’s management or consider contacting consumer protection authorities.
Address
Corporate location
Dassault Systèmes South Africa distribution and corporate correspondence is commonly associated with the Midrand office address below.
Postal / office address
Bldg 26, Thornhill Office Park, 90 Bekker Street, Midrand, Halfway House, 1682, South Africa