Cancellation Soundtrap: Easy Method

What is Soundtrap

Overview

Soundtrap is a cloud-based music production and collaboration platform owned by Spotify that lets users record, edit and mix audio in a browser or mobile app.

The service targets musicians, podcasters and educators with real-time collaboration and built-in loops, instruments and effects.

Key features

Soundtrap offers multi-track recording, virtual instruments, and online collaboration tools that work across devices.

It integrates with browsers and mobile stores and provides tiered plans with different feature sets and content libraries.

How to cancel Soundtrap

Cancel via Web (Soundtrap website)

• Go to the Soundtrap homepage and sign in to your account.
• Click the ellipsis (...) next to your name, select "Subscription", then click "Cancel subscription".
• Confirm the cancellation. Paid features remain until the end of the current billing period.

Cancel via Apple App Store or Google Play

• Subscriptions purchased through the Apple App Store or Google Play are managed by Apple or Google, not Soundtrap.
• Open your Apple or Google account subscriptions and follow their cancellation steps; you will not cancel these from the Soundtrap website.

Cancel or delete from the mobile app

• If you delete your account via the app, you must first cancel any active subscription; the app will show a cancellation link for App Store or Play purchases.
• After cancelling subscriptions, go to Profile settings in the app and choose "Delete account" to remove your account and projects.

What happens when you cancel

Access after cancellation

If you cancel a paid subscription from the web, paid features remain available until the end of your current billing period.

After that period ends, your account reverts to the Free tier with reduced features.

Free trial behaviour

If you cancel during a free trial, access to paid features is typically revoked immediately.

This differs from paid cancellations where access may continue until the billing cycle ends.

Data and projects

Deleting your account removes all recorded material and projects permanently; cancelling a subscription alone does not delete your projects.

Always export or back up important projects before deleting your account.

Will I get a refund?

Soundtrap refund policy (general)

Soundtrap does not state an automatic 14‑day refund or cooling‑off period in its public help documentation.

Refunds are not automatically offered and typically depend on direct support interactions and the payment channel used.

Common exceptions and practical steps

• If you paid via Apple or Google, refund requests are handled through their stores and subject to their policies.
• If you believe you were incorrectly charged, contact Soundtrap support and provide dates, receipts and account details to request a refund.

Trial cancellations and refunds

Cancelling during a free trial usually revokes paid access immediately and generally does not automatically trigger a refund because no charge was completed.

If a charge occurred despite cancelling a trial, contact support with evidence for a refund review.

Soundtrap plans and pricing

Pricing table

Pricing notes

Prices are taken from App Store in‑app purchase listings for South Africa and may vary by store, promotions or taxes.

The App Store listing does not always label monthly vs annual clearly; larger totals likely indicate annual pricing.

Your consumer rights in South Africa

Cooling-off period

The Consumer Protection Act (CPA) provides a 14‑day "cooling‑off" period for certain transactions in South Africa.

This right can apply to distance sales but has important exceptions for digital services delivered immediately.

Digital services exception

Digital services that are delivered immediately (such as online software subscriptions) are often exempt from the 14‑day withdrawal once access has begun.

Soundtrap does not explicitly offer a 14‑day automatic refund for digital subscriptions in its public documentation.

Practical consumer steps

• If you believe the CPA gives you rights in your case, document the transaction and contact Soundtrap support promptly.
• For purchases via Apple/Google, also check their dispute and refund mechanisms as those stores enforce their own rules.

Customer experiences

Positive feedback

Some reviewers praise Soundtrap as beginner‑friendly, cloud‑based and suitable for collaboration and education.

For example, users on Capterra South Africa rate it positively for value and ease of use: Capterra South Africa reviews.

Negative feedback

Other reviews report crashes, bugs, difficulty cancelling and poor support responsiveness, with users claiming lost projects or continued charges.

Trustpilot and G2 contain critical reviews: Trustpilot, G2.

What this means for you

Experiences vary by user, platform and subscription channel; check recent reviews and back up projects before making changes.

If you see issues reported for your platform, prepare evidence (screenshots, receipts) before contacting support.

Documentation checklist

What to gather before cancelling

• Account email and username used for Soundtrap.
• Payment receipts, transaction dates and last charged amount.
• Screenshots of your subscription page or billing status.

What to include in a refund or support request

• Clear description of the problem, date/time and the device/platform used.
• Evidence of attempted cancellation if you were charged after cancelling.
• Exported copies of important projects before any account deletion.

Common mistakes

Canceling in the wrong place

Many users try to cancel on the Soundtrap website when the subscription is managed through Apple or Google.

If your subscription was purchased in‑app, cancel it through the App Store or Google Play to stop future charges.

Assuming an automatic refund

Users sometimes expect automatic refunds after cancelling; Soundtrap does not guarantee automatic refunds and policies vary by store.

If you need a refund, gather evidence and contact support promptly rather than assuming a refund will be issued.

Deleting account before cancelling subscriptions

Deleting your account without cancelling store-managed subscriptions can leave active payments in place and you may lose projects permanently.

Always cancel subscriptions first, back up work, then delete the account if you still wish to remove data.

Comparative recap

Quick comparison table

Takeaway

Choose the correct cancellation path for your purchase channel and back up important content before account deletion.

Document charges and contact support quickly if unexpected billing occurs.

After cancelling

Check your billing

Confirm that future charges stop by checking your bank card or store subscription status after the current period ends.

If charges continue, collect receipts and contact support with details.

Where to read user feedback

Read recent user reviews to see common issues and tips via these review pages:

• Capterra South Africa reviews
• Trustpilot reviews
• G2 reviews

Further actions

If you need a refund or dispute a charge, contact the payment provider (Apple/Google/bank) and Soundtrap support with evidence.

Keep exported copies of projects and any communication threads until the issue is resolved.

Address

Primary corporate address

Soundtrap (Spotify USA Inc) - 4 World Trade Center, 150 Greenwich Street, 62nd Floor, New York, NY 10007, United States.

Notes on registered entities

Soundtrap also has alternative registered or operational addresses (for example in Stockholm) and specific addresses may be listed in corporate or legal documents.

Use the address above for general corporate correspondence unless a different contact is provided by official Soundtrap channels.