Cancellation Soundtrap: Easy Method

What is Soundtrap

Overview

Soundtrap is a cloud-based digital audio workstation that lets users create, record and collaborate on music and podcasts online.

Key uses

It is used by beginners, educators and remote collaborators for real-time co-creation and editing across devices.

How to cancel Soundtrap

Cancel via the Soundtrap website (recommended)

• Log in to your Soundtrap account on the web.
• On the homepage click the ellipsis (⋯) next to your name.
• Select "Subscription".
• Click "Cancel subscription" and follow the prompts to confirm.
• After confirming, you keep paid features until the end of the current billing cycle.

Cancel via App Store or Google Play

• If you bought your subscription through Apple App Store, cancel in Apple’s subscription settings (on iOS Settings or via your Apple account).
• If you bought via Google Play, cancel in Google Play > Subscriptions.
• Soundtrap cannot cancel App Store or Google Play subscriptions directly for you.

What happens when you cancel

Access after cancellation

When you cancel a paid Soundtrap subscription you retain access to paid features until the current billing period ends.

Account and data

Your projects and account data remain available under your account after cancellation.

Downloaded or exported files remain yours; cloud projects stay in your account but may be restricted from paid features once the billing period ends.

Will I get a refund?

General refund policy

Soundtrap's public documentation does not promise automatic refunds or a 14-day cooling-off period.

Refunds are not automatically granted and are handled case-by-case by support or by the payment provider.

Exceptions and store purchases

• Purchases made through Apple or Google must use the respective store refund mechanisms.
• Canceling does not automatically trigger a pro-rata refund; you usually keep access until period end without refund for unused days.
• If you believe you have a special case (billing error, duplicate charge), contact Soundtrap support with evidence or follow your payment provider’s dispute procedure.

Soundtrap plans and pricing

Pricing table

Notes on pricing

Prices are taken from in-app purchase listings for Soundtrap in the Singapore App Store.

Periods are not explicitly stated on the listing; consult the store purchase details when buying.

Your consumer rights in Singapore

Cooling-off rules

Under Singapore's Consumer Protection (Fair Trading) Act (CPFTA), a limited 5-business-day cooling-off right applies only to unsolicited or direct-sales contracts.

Online digital subscription services like Soundtrap are generally excluded from that limited cooling-off protection.

Practical implications

• Soundtrap is not required under current Singapore law to offer a 14-day automatic refund for online digital subscriptions.
• If you face billing disputes, raise them with your payment provider or the platform store (Apple/Google) where applicable.

Customer experiences

Positive feedback

Many users praise Soundtrap as beginner-friendly, cloud-based, and effective for collaboration and education.

Reviewers note an intuitive interface and easy sharing for group projects.

Negative feedback

• Some users report bugs: lost projects, crashes, glitches and export or saving problems.
• There are complaints about difficulty cancelling subscriptions and repeated charges in some cases.
• Support responsiveness is reported as a pain point for issues like latency, refunds and cancellations.

Documentation checklist

Before contacting support

• Account email and username used with Soundtrap.
• Receipt or invoice for the subscription (store or email receipt).
• Date(s) and amount(s) of the charge(s).

Helpful attachments

• Screenshots of your subscription page or billing history in Soundtrap.
• Screenshots of App Store / Google Play purchase history if bought through a store.
• Transaction IDs from your bank or payment provider if available.

Common mistakes

Not checking where you purchased

Many users try to cancel inside Soundtrap after buying through Apple/Google; those subscriptions must be canceled in the store.

Always check whether the charge came from the App Store, Google Play or Soundtrap directly before proceeding.

Assuming automatic refunds

Some customers expect a 14-day automatic refund or pro-rata refunds; Soundtrap does not publish such a guarantee.

If you cancel expecting a refund for unused days, you may be disappointed; keep receipts and contact support for exceptions.

Comparative recap

Quick comparison table

Takeaway

Cancel on the platform where you purchased to avoid delays: web cancellations for direct purchases; store cancellations for in-app purchases.

After cancelling

What to check next

• Confirm cancellation email or notification from Soundtrap or your app store.
• Verify next billing date on your account to ensure recurring payments have stopped.

Helpful links

• Soundtrap mobile site
• Soundtrap on the Singapore App Store

Address

Corporate address

4 World Trade Center, 150 Greenwich Street, 62nd Floor, New York, NY 10007, United States.

Notes on contacting

For billing disputes include the documentation checklist items when you contact support or your payment provider.