Cancellation Storyboard That: Easy Method

What is Storyboard That

Overview

Storyboard That is a web-based SaaS platform for creating storyboards, comics, and visual narratives for education and professional use.

It offers drag-and-drop templates, customizable characters, scenes, and text tools aimed at teachers, students, and content creators.

Primary uses

Common uses include classroom assignments, lesson planning, storytelling, and business storyboarding.

The service is primarily accessed via the Storyboard That website and billed on subscription plans for individuals, educators, and organisations.

How to cancel Storyboard That

Cancel on the website (recommended)

• Log into your Storyboard That account on the website.
• Go to Settings → Manage Subscription.
• Click “Cancel Subscription” (flow differs slightly for education, business, and individual accounts).
• Confirm by clicking “Cancel My Subscription.”

One-month subscriptions and timing

• Monthly subscriptions can be cancelled at any time before the month ends to avoid the next charge.
• Cancel before the renewal date if you do not want the next month billed.

App Store / Google Play subscriptions

• Storyboard That documentation addresses web-based cancellations; App Store and Google Play subscriptions are typically managed through those stores.
• If you subscribed via an app store, open the App Store or Google Play subscriptions settings to cancel there.

What happens when you cancel

Access after cancellation

After you cancel, your account remains active through the end of the current billing cycle.

You can continue to use the service until that date unless otherwise stated by support.

Account deletion vs subscription cancellation

Deleting your Storyboard That account does not automatically cancel a paid subscription.

You must cancel the subscription in the subscription settings to stop future billing.

Student and organisational data

Data retention and handling for student accounts or classroom licences can differ from individual accounts.

Check your organisation’s administrative settings or contact support for details on student data retention after cancellation.

Will I get a refund?

30-day money-back guarantee

Storyboard That offers a 30-day money-back guarantee for web purchases: if you are not happy they will refund you within 30 days.

This is the company’s published refund policy rather than a statutory statement.

Forgot to cancel or unused service

• If you forgot to cancel, Storyboard That will refund the last charge if requested within two weeks and you have not used the service.
• Requests for refunds are assessed according to the company’s stated policies and usage of the service.

Exceptions and other notes

There is no mention in their documentation of a statutory 14-day cooling-off right specific to South Africa; Storyboard That presents its own 30-day guarantee and two-week policy for unused service.

If you need a refund, contact Storyboard That support promptly and provide invoices and evidence of unused service where relevant.

Storyboard That plans and pricing

Pricing availability

Storyboard That does not publicly list pricing in South African Rand (ZAR) on official pages.

Published pricing is shown in U.S. dollars; no official ZAR conversions are provided.

Contact for exact pricing

For accurate South Africa-specific pricing, billing currency, or institutional quotes, contact Storyboard That sales/support directly.

If you need a local quote, request it from their sales channels on the website.

Your consumer rights in South Africa

Company policy vs statutory rights

Storyboard That advertises its own 30-day refund guarantee and a two-week unused-service refund option.

Their documentation does not include references to South African statutory consumer rights such as the Consumer Protection Act.

What this means for South African consumers

Consumers in South Africa will generally rely on Storyboard That’s published refund and cancellation policies unless local law provides additional protections.

If you believe local consumer law applies, consider contacting local consumer protection authorities or seeking advice before or after cancellation.

Practical steps if you have a dispute

• Save invoices, payment receipts, and cancellation confirmation emails.
• Contact Storyboard That support first; escalate with evidence if needed.
• Consider a chargeback through your payment provider if refund requests are denied and you have grounds.

Customer experiences

Positive feedback

Reviewers praise Storyboard That for ease of use, drag-and-drop functionality, and classroom utility.

Overall ratings on review platforms show generally favourable scores for usability and support.

Negative feedback

Some users report concerns about value for money in classroom settings and limited LMS integration.

Other feedback mentions an art style that some find simplistic or dated.

Where to read user reviews

For aggregated user reviews and ratings from South African reviewers, see the review listing below.

Storyboard That reviews on Capterra South Africa

Documentation checklist

Required items to request cancellation or refund

• Account email and username used to subscribe.
• Subscription invoice or payment receipt showing charge date and amount.
• Screenshot of subscription settings or cancellation confirmation (if already attempted).

Optional but helpful items

• Evidence of non-usage if claiming an unused-service refund (e.g., lack of logins or activity).
• Correspondence with support and any case/ticket numbers.

Common mistakes

Deleting account instead of cancelling

Users sometimes delete their account thinking this stops billing; deleting the account does not cancel subscriptions.

Always cancel the subscription through Settings → Manage Subscription before deleting an account.

Missing the refund window

Waiting too long to request a refund can forfeit the two-week unused-service refund or the 30-day money-back guarantee.

Submit refund requests promptly and include invoices and usage evidence as required.

Assuming app-store cancellations are handled on the website

If you subscribed via Apple or Google, cancellation must usually be done through those stores, not the Storyboard That web settings.

Check which platform processed your payment before following cancellation steps.

Comparative recap

Quick comparison

After cancelling

Confirm cancellation

Save the cancellation confirmation email or screenshot from your account settings for your records.

If you do not receive confirmation, log in and check Manage Subscription or contact support.

Requesting a refund

If you believe you qualify for a refund, contact Storyboard That support and provide invoices and usage evidence.

Act quickly for two-week unused-service claims or the 30-day guarantee window.

Further reading and user feedback

Read user reviews and experiences to understand common support outcomes and practical tips.

Storyboard That reviews on Capterra South Africa

Address

Physical office

Storyboard That (Clever Prototypes, LLC DBA Storyboard That)

75 2nd Avenue, Suite 140, Needham, MA 02094, USA

Postal and representative notes

Cancellation mailing addresses such as a P.O. Box or regional representative may be listed in the company privacy or legal pages; check your account documentation for the most current contact details.

If you need an address for formal correspondence, include your account details and copies of invoices to speed processing.