Cancellation Storyboard That: Simple Process

What is Storyboard That

Overview

Storyboard That is a web-based tool for creating storyboards and visual narratives using a drag-and-drop interface. It is subscription-based and designed for teachers, students, creators, and professionals who need quick visual storytelling.

Main uses

Common uses include classroom assignments, presentations, graphic-novel style stories, and simple visual planning. The platform emphasizes ease of use and customization options like uploading your own graphics.

How to cancel Storyboard That

Web (direct) subscriptions

• Go to StoryboardThat.com and sign in.
• Open Settings or My Settings (individual account) or Manage Subscription for team/org accounts.
• Click "Cancel Subscription" or "Need to Cancel" and follow the on-screen confirmation steps.
• Confirm the cancellation; your account remains active until the end of the current billing cycle.
• Note: deleting your account does not automatically cancel an active subscription.
• See the official cancellation instructions: Storyboard That Help Center - Cancel Subscription.

Mobile purchases (iOS and Android)

• iOS (App Store): Cancel through your Apple ID subscriptions in iOS Settings. Storyboard That cannot cancel App Store subscriptions for you.
• Android (Google Play): Cancel via Google Play → Payments & subscriptions → Subscriptions → Manage → Cancel.
• App Store and Google Play refunds and subscription management follow Apple’s and Google’s policies; see vendor guidance for details.
• Summary guidance for mobile cancellations: Mobile purchase cancellation notes.

What happens when you cancel

Access after cancellation

If you cancel a web (direct) subscription, your account stays active until the end of the current billing period. You retain access to paid features for the remainder of that period.

Account deletion vs subscription cancellation

Deleting or deactivating an account is not the same as cancelling a subscription. Deleting an account may not stop recurring billing; follow the subscription cancellation steps to avoid future charges.

Will I get a refund?

Web purchases (direct)

Storyboard That publicly offers a 30-day money-back guarantee. If you request a refund within 14 days of a charge and the service was not used, they may refund the last payment.

For details and eligibility, check the official FAQ: Storyboard That FAQ.

App Store and Google Play purchases

Refunds for App Store (iOS) and Google Play (Android) purchases are handled by Apple and Google respectively, not by Storyboard That.

Follow Apple’s or Google’s refund procedures for requests. See general guidance: Mobile purchase refund guidance.

Storyboard That plans and pricing

Where to check current prices

Pricing and plan details change periodically. Always check the official purchase page for the latest plans and options: Storyboard That - Purchase.

Notes on trials and renewals

Free plans have limited features and paid plans auto-renew unless cancelled. Verify trial length and renewal timing on the purchase page before subscribing.

Your consumer rights in Singapore

Local legal context

Singapore has consumer protection laws such as the Consumer Protection (Fair Trading) Act that cover digital services generally. However, there is no automatic EU-style 14-day statutory withdrawal for digital subscriptions.

Escalation and dispute options

If you cannot resolve a cancellation or refund with the provider, you may seek help from consumer bodies or small-claims procedures in Singapore. Local guidance on consumer recourse: Consumer rights and recourse in Singapore.

Customer experiences

Positive feedback

Many users praise Storyboard That for its ease of use, drag-and-drop interface, fast idea-to-visual workflow, and customization options such as uploading graphics.

Educators often value the platform for classroom storytelling, presentations, and graphic-novel style assignments.

Common criticisms

Some users find the visual style limiting or dated and note that the free tier has restricted options. Cost and lack of certain integrations (e.g., LMS) are frequent concerns for classroom scaling.

Others report that onboarding or larger classroom management can be cumbersome in some cases.

Documentation checklist

Before cancelling (essential items)

• Account email and username used for the subscription.
• Order receipt or subscription confirmation (date and amount charged).
• Subscription type (individual, teacher, or school) and billing source (StoryboardThat, Apple, or Google).

For refund claims and disputes

• Proof of non-usage if claiming an unused-service refund (screenshots, activity logs).
• Correspondence with support (dates, ticket numbers, screenshots).
• Payment method details and last transaction ID for reference.

Common mistakes

Deleting account instead of cancelling

A common error is deleting or deactivating the user account without following the subscription cancellation flow. This can leave billing active and lead to unexpected charges.

Confusing billing channels and refund expectations

Another frequent mistake is assuming Storyboard That can refund or cancel purchases made through the App Store or Google Play. Those purchases are controlled by Apple or Google, and refunds must be requested through them.

Comparative recap

Quick comparison of cancellation routes

The table below summarizes how to cancel and where refunds are handled for each purchase channel.

How to read this table

Column "Period" indicates the billing period context for access after cancellation (e.g., remaining paid period).

After cancelling

Immediate next steps

After cancelling, verify you received a confirmation email or on-screen confirmation. Keep receipts and save any relevant screenshots of the cancellation confirmation.

Check that no further charges occur after the current billing period ends and monitor your payment method statements.

Helpful links and support

• Cancel subscription help: Cancel Subscription - Storyboard That Help Center
• General FAQ and refund info: Storyboard That FAQ
• Purchase and plan details: Storyboard That - Purchase
• Mobile purchase guidance (App Store / Google Play): Mobile cancellation and refund notes
• Consumer recourse in Singapore: Consumer rights and dispute options (Singapore)

Address

Official headquarters

Storyboard That (headquarters): 75 2nd Avenue, Suite 140, Needham, MA 02094, United States.

Postal correspondence

If you need to send postal correspondence regarding billing or support, use the headquarters address above and include account details and contact information to speed handling.