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Cancel STREAMLABS
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Streamlabs service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Streamlabs: Easy Method
What is Streamlabs
Overview
Streamlabs is a software-as-a-service platform for live streamers that provides tools for broadcasting, alerts, overlays, monetisation and recording.
It offers a free tier plus paid plans for extra features such as multistreaming, premium overlays, cloud backup and multi-device access.
Where it is used
Streamlabs runs on desktop, mobile and web, and integrates with platforms like Twitch, YouTube and other streaming services.
Subscriptions can be purchased directly on the Streamlabs website or through mobile app stores (Apple App Store and Google Play).
How to cancel Streamlabs
Cancel if purchased on iOS (App Store)
- Open an Apple device, go to Settings → Subscriptions, locate the Streamlabs subscription and cancel there.
- Alternatively, manage subscriptions from the App Store subscription management screens on your Apple device; Streamlabs cannot cancel App Store purchases for you.
- Source: postclic - cancel guide.
Cancel if purchased on Android (Google Play)
- Open Google Play > Subscriptions (in the app) or use the Google Play web store to cancel the Streamlabs subscription.
- Streamlabs cannot cancel Google Play subscriptions on your behalf; cancellation must be done via Google Play.
- Source: postclic - cancel guide.
Cancel if billed on the web (direct Streamlabs site)
- Sign in at Streamlabs, open your account dashboard and click the top-right dropdown → “Memberships” (or Pro Settings on a tip page).
- From Memberships you can cancel the subscription directly; follow on-screen prompts to confirm cancellation.
- Source: Streamlabs - Pro info.
What happens when you cancel
Access after cancellation
When you cancel, access to paid features remains until the end of the current paid period unless otherwise stated by Streamlabs.
After the billing period ends, your account typically reverts to the free tier with reduced features.
Renewal and billing
Cancellation stops future renewals; you will not be charged again after the active billing period ends if cancellation was successful.
For App Store and Google Play subscriptions, cancellation through the store prevents the next store renewal but must be done in the respective store.
Data and account retention
Your account, settings and local data remain under Streamlabs’ existing data retention practices; cancelling a paid plan does not automatically delete your account.
If you need data deletion, contact Streamlabs support and request specific account removal steps.
Will I get a refund?
Web-billed Streamlabs PRO and rules
Streamlabs PRO (web-billed) offers a 30-day money-back guarantee. Cancellations within 72 hours may automatically trigger a refund.
After the initial window you can submit a support ticket to request a refund; refunds are handled case-by-case per Streamlabs policy.
Source: Streamlabs - Pro info.
Ultra and other web plans
Streamlabs Ultra (web-billed) refunds are only considered if requested within 7 days of purchase.
Submit a support ticket promptly if you believe you qualify for a refund under that rule.
Source: postclic - cancel guide.
Mobile store and merchandise refunds
- Mobile purchases (App Store / Google Play): refunds must be requested via Apple or Google Play; Streamlabs support cannot issue mobile-store refunds.
- Merch: refunds are only for damaged, defective or undelivered items if the claim is submitted within four weeks of receipt; no refunds for sizing or design dissatisfaction.
- Sources: postclic - cancel guide, postclic - merch notes.
Streamlabs plans and pricing
Overview of available plans
Pricing is published in USD on Streamlabs’ site. No official localized ZAR pricing is published for South Africa.
Final cost in ZAR depends on your payment method’s USD-to-ZAR exchange rate and any bank or card fees.
Price table
| Plan | Price (USD) | Period | Features |
|---|---|---|---|
| Free | $0.00 | Monthly | Streamlabs Desktop, basic alerts/widgets, standard theme library with Streamlabs branding |
| Prime | $19.00 | Monthly | Premium overlays/themes, multistreaming, exclusive apps/integrations, cloud backup, reduced branding |
| Prime | $149.00 | Annual | Same as Prime monthly, billed annually |
| Ultra | $27.00 | Monthly | Access across Desktop, Mobile, Console, Talk Studio, Podcast Editor, Cross Clip and more |
| Ultra | $189.00 | Annual | Same as Ultra monthly, billed annually |
| Talk Studio Standard | $9.00 | Monthly | 720p, no watermark, up to 5 guests, unlimited branding, 4h record |
| Talk Studio Standard | $7.50 | Monthly (billed annually at $90) | Same as above (annual billing) |
| Talk Studio Pro | $17.00 | Monthly | 1080p, multistream, up to 11 guests, 10h recording, 30-day storage |
| Talk Studio Pro | $12.00 | Monthly (billed annually at $145) | Same as above (annual billing) |
| Pro (Effects & GIFs) | $5.99 | Monthly | Pro effects and GIFs on alerts |
Your consumer rights in South Africa
Available information
No South Africa - specific Streamlabs consumer-rights details were located in the verified sources provided.
Streamlabs’ refund/return policies are as stated in prior sections and depend on purchase channel.
If you believe rights are breached
If South African consumers believe Streamlabs’ policies conflict with local consumer protection law (for example fair contract terms or refund rights), they can consider escalating to the Consumer Goods and Services Ombud or other relevant authority.
Keep copies of receipts, emails, and support tickets to support any formal complaint or escalation.
Customer experiences
Positive feedback
On Capterra South Africa Streamlabs has a positive overall rating (4.2/5 from 52 reviews), with praise for easy integration, overlays and alerts.
Users commonly say it is beginner-friendly and useful for multistreaming and overlays.
Source: Capterra South Africa.
Negative feedback
Trustpilot reviews include complaints about unexpected or unauthorized billing and difficulty getting refunds or timely support responses.
Other reported issues include buggy behaviour, dropped frames or high CPU usage, and problems when multistreaming to some platforms.
Source: Trustpilot.
Documentation checklist
What to gather before you cancel
- Account email / username used with Streamlabs.
- Order receipt, invoice or payment confirmation (web or store receipt).
- Subscription ID or membership page screenshot showing active plan.
What to keep after cancelling
- Cancellation confirmation email or screenshot of cancelled membership page.
- Support ticket ID and any reply threads if you requested a refund.
- Bank/card statements showing charges for disputes if needed.
Common mistakes
Canceling in the wrong place
A common error is trying to cancel an App Store or Google Play subscription via Streamlabs’ website; store purchases must be cancelled through Apple or Google Play.
Verify which platform billed you before starting cancellation steps.
Relying on support for mobile refunds
Expecting Streamlabs to refund a mobile-store purchase is another frequent mistake; Apple and Google manage mobile-store refunds and Streamlabs cannot directly refund those purchases.
Request store refunds through Apple/Google and keep records of those requests.
Comparative recap
Quick comparison explanation
This table summarises cancellation and refund mechanics by purchase channel to help you choose the correct next step.
Use the channel you purchased through as your guide for cancelling and asking for refunds.
| Purchase channel | How to cancel | Refund window / policy | Who handles refunds |
|---|---|---|---|
| Web (Streamlabs site) | Cancel via account dashboard → Memberships | PRO: 30-day money-back guarantee; 72-hour auto refund possible. Ultra: refunds considered within 7 days. | Streamlabs (support tickets for exceptions) |
| Apple App Store (iOS) | Cancel via Apple device Settings → Subscriptions or App Store | Refunds handled by Apple per their policies (contact Apple for requests) | Apple / App Store |
| Google Play (Android) | Cancel via Google Play Subscriptions (app or web) | Refunds handled by Google Play per their policies (contact Google for requests) | Google Play |
| Merch (storefront) | Follow merch storefront returns process within four weeks for defects | Refunds only for damaged, defective or undelivered items; no returns for sizing/design | Streamlabs merch / storefront support |
After cancelling
Confirm cancellation and keep proof
After you cancel, save screenshots or emails that confirm cancellation and any refund requests or support ticket IDs.
Check your next bank/card statement to ensure recurring charges have stopped.
Useful links
- Streamlabs - Pro information (billing & refunds)
- Guide: how to cancel Streamlabs (postclic)
- Capterra South Africa - user reviews
- Trustpilot - user reviews
Address
Primary contact address
Streamlabs primary formal address for registered mail and corporate contact:
3930 North First Street, San Jose, CA 95134, USA
Support and escalation
For billing or refund disputes start with Streamlabs support via your account dashboard or support ticket system.
If you are in South Africa and believe local consumer law applies, keep documentation and consider escalating to the relevant consumer protection body.