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Cancel SWEATCOIN
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I hereby notify you of my decision to terminate the contract relating to the Sweatcoin service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Sweatcoin: Easy Method
What is Sweatcoin
Overview
Sweatcoin is a fitness app that tracks outdoor activity and rewards users with a digital currency for steps and movement. It offers a free tier and paid Premium subscriptions for extra features.
How it works briefly
The app converts verified outdoor steps into in-app coins which can be spent on offers or rewards. Subscriptions unlock enhanced benefits beyond the free plan.
How to cancel Sweatcoin
General note before you start
Cancelling must be done via the platform you subscribed with. Deleting the app does not cancel your subscription.
Step-by-step cancellation steps
- App (Credit/Debit Card or PayPal): Open the Sweat app (v7.1+), tap Profile → scroll down → select "Cancel Subscription" → complete the cancellation survey → confirm.
- Apple (iOS In-App Purchases): In-app: tap Profile → cancel → complete survey and confirm → you will be redirected to your Apple ID to finalise. Or via iOS Settings: Apple ID → Subscriptions → Sweat → Cancel.
- Google Play (Android): In-app: Profile → cancel → survey → confirm. Or via Play Store: Subscriptions → Sweat → Cancel → complete survey → confirm.
- Web App (join.sweat.com): Sign in → tap Profile → click "Edit" under My Subscription → Cancel Subscription → follow prompts (including the cancellation survey). You should receive a confirmation email.
What happens when you cancel
Access after cancellation
Cancellation stops future renewals but does not immediately remove access. You will retain Premium access until the end of your paid billing cycle.
Account and data
Your Sweatcoin account and earned coins remain unless you delete your account separately. Deleting the app alone does not delete your account or stop billing.
Will I get a refund?
Sweat's direct refund policy
Sweat states it does not provide refunds or pro-rated refunds for remaining subscription periods on direct payments (card/PayPal).
Platform purchases and refunds
For subscriptions bought through Apple or Google Play, refunds are subject to Apple or Google Play policies. Sweat directs refund requests for in-app store purchases to those platforms.
Sweatcoin plans and pricing
Pricing summary
Prices and available plans must be confirmed inside the app or store. Listed below are commonly available Premium options and their local prices in South African rand.
Table of plans
| Plan | Price (ZAR) | Period | Features |
|---|---|---|---|
| Premium (monthly, unspecified bundle) | R99.99 | Monthly | Access to Premium features beyond free tier |
| Premium (monthly, high-tier bundle) | R499.99 | Monthly | Access to Premium features, likely includes additional perks |
| Premium (annual) | R799.99 | Annual | Annual subscription to Premium |
Your consumer rights in South Africa
Relevant law
Under the Consumer Protection Act (CPA), 68 of 2008, South African consumers have rights including fair value, the ability to cancel certain agreements, and protection against unfair terms.
Implications for Sweatcoin users
Sweatcoin's no-refund/no-proration policy may be affected by local consumer rights depending on the type of agreement and whether a cooling-off period applies.
If you believe you were misled or a contract term is unfair, you may have grounds for redress under the CPA despite Sweat's stated policy.
Customer experiences
Positive feedback
- Some users report that the app motivates daily walking and tracks steps simply and effectively. See user reviews on Trustpilot for examples.
- Other users praise the concept and long-term use, describing it as a fun way to walk more.
Negative feedback
- Frequent complaints include inability to cash out or redeem rewards, with some calling the service a "scam" when payouts are not received.
- Common technical issues reported are double charges, unresponsive support, failed features (like Boost), and step-tracking errors; users in South Africa have reported withdrawal delays.
Representative review sources:
Documentation checklist
What to have ready
- Account email and username used with Sweatcoin.
- Proof of purchase (receipt, billing statement, or confirmation email) showing date and amount.
- Platform details: whether purchase was via Apple ID, Google account, or direct card/PayPal.
- Screenshots of subscription page, billing entries, or error messages.
When contacting support
- Include the exact account email, subscription ID (if available), and a clear request to cancel or to request a refund.
- If escalating, keep a record of all correspondence and dates for any dispute or consumer protection claim.
Common mistakes
Assuming deleting the app cancels subscription
Many users uninstall the app believing billing stops. Deleting the app does not cancel the subscription; access and billing continue until you cancel through the correct platform.
Using the wrong account or store
Users sometimes cancel with a different Apple ID or Google account than the one used to subscribe. Always check you are signed into the correct account before cancelling.
Another common issue is stopping before completing the in-app cancellation survey - follow through to receive confirmation.
Comparative recap
Quick comparison
Table summary
| Platform | How to cancel | Refunds | Access after cancel |
|---|---|---|---|
| App (Card / PayPal) | Profile → Cancel Subscription in-app | No refunds from Sweat for direct payments | Access until end of paid billing cycle |
| Apple (iOS) | Profile → Cancel → redirected to Apple ID OR Settings → Subscriptions | Refunds handled by Apple per their policy | Access until end of current billing period |
| Google Play (Android) | Profile → Cancel in-app OR Play Store → Subscriptions | Refunds handled by Google Play per their policy | Access until end of current billing period |
| Web (join.sweat.com) | Sign in → Profile → Edit My Subscription → Cancel | No refunds or proration from Sweat for web payments | Access until end of paid period; confirmation email sent |
After cancelling
What to watch for
After cancelling, look for an email confirmation if you cancelled via the web. Keep that email as proof of cancellation.
Next steps if you need a refund or help
- If you paid through Apple or Google, contact Apple or Google Play support for refund requests under their policies.
- If you paid directly and believe you are entitled to a refund under South African law, gather documentation and consider contacting consumer protection authorities or submitting a complaint under the CPA.
- Read user reports and experiences for context: Trustpilot reviews and Trustpilot (IE) reviews.
Address
Registered office
79 Borough Road, Core 2, 4th Floor, London, England SE1 1DN, GB
Notes about contacting
This address is the primary registered UK office and may be used for formal correspondence. Subscription cancellations must still be done via the app, platform store, or web interface as described above.