Cancellation Sweatcoin: Easy Method

What is Sweatcoin

Overview

Sweatcoin is a fitness app that tracks outdoor activity and rewards users with a digital currency for steps and movement. It offers a free tier and paid Premium subscriptions for extra features.

How it works briefly

The app converts verified outdoor steps into in-app coins which can be spent on offers or rewards. Subscriptions unlock enhanced benefits beyond the free plan.

How to cancel Sweatcoin

General note before you start

Cancelling must be done via the platform you subscribed with. Deleting the app does not cancel your subscription.

Step-by-step cancellation steps

• App (Credit/Debit Card or PayPal): Open the Sweat app (v7.1+), tap Profile → scroll down → select "Cancel Subscription" → complete the cancellation survey → confirm.
• Apple (iOS In-App Purchases): In-app: tap Profile → cancel → complete survey and confirm → you will be redirected to your Apple ID to finalise. Or via iOS Settings: Apple ID → Subscriptions → Sweat → Cancel.
• Google Play (Android): In-app: Profile → cancel → survey → confirm. Or via Play Store: Subscriptions → Sweat → Cancel → complete survey → confirm.
• Web App (join.sweat.com): Sign in → tap Profile → click "Edit" under My Subscription → Cancel Subscription → follow prompts (including the cancellation survey). You should receive a confirmation email.

What happens when you cancel

Access after cancellation

Cancellation stops future renewals but does not immediately remove access. You will retain Premium access until the end of your paid billing cycle.

Account and data

Your Sweatcoin account and earned coins remain unless you delete your account separately. Deleting the app alone does not delete your account or stop billing.

Will I get a refund?

Sweat's direct refund policy

Sweat states it does not provide refunds or pro-rated refunds for remaining subscription periods on direct payments (card/PayPal).

Platform purchases and refunds

For subscriptions bought through Apple or Google Play, refunds are subject to Apple or Google Play policies. Sweat directs refund requests for in-app store purchases to those platforms.

Sweatcoin plans and pricing

Pricing summary

Prices and available plans must be confirmed inside the app or store. Listed below are commonly available Premium options and their local prices in South African rand.

Table of plans

Your consumer rights in South Africa

Relevant law

Under the Consumer Protection Act (CPA), 68 of 2008, South African consumers have rights including fair value, the ability to cancel certain agreements, and protection against unfair terms.

Implications for Sweatcoin users

Sweatcoin's no-refund/no-proration policy may be affected by local consumer rights depending on the type of agreement and whether a cooling-off period applies.

If you believe you were misled or a contract term is unfair, you may have grounds for redress under the CPA despite Sweat's stated policy.

Customer experiences

Positive feedback

• Some users report that the app motivates daily walking and tracks steps simply and effectively. See user reviews on Trustpilot for examples.
• Other users praise the concept and long-term use, describing it as a fun way to walk more.

Negative feedback

• Frequent complaints include inability to cash out or redeem rewards, with some calling the service a "scam" when payouts are not received.
• Common technical issues reported are double charges, unresponsive support, failed features (like Boost), and step-tracking errors; users in South Africa have reported withdrawal delays.

Representative review sources:

• Trustpilot - Sweatcoin reviews
• Trustpilot (IE) - Sweatcoin reviews

Documentation checklist

What to have ready

• Account email and username used with Sweatcoin.
• Proof of purchase (receipt, billing statement, or confirmation email) showing date and amount.
• Platform details: whether purchase was via Apple ID, Google account, or direct card/PayPal.
• Screenshots of subscription page, billing entries, or error messages.

When contacting support

• Include the exact account email, subscription ID (if available), and a clear request to cancel or to request a refund.
• If escalating, keep a record of all correspondence and dates for any dispute or consumer protection claim.

Common mistakes

Assuming deleting the app cancels subscription

Many users uninstall the app believing billing stops. Deleting the app does not cancel the subscription; access and billing continue until you cancel through the correct platform.

Using the wrong account or store

Users sometimes cancel with a different Apple ID or Google account than the one used to subscribe. Always check you are signed into the correct account before cancelling.

Another common issue is stopping before completing the in-app cancellation survey - follow through to receive confirmation.

Comparative recap

Quick comparison

Table summary

After cancelling

What to watch for

After cancelling, look for an email confirmation if you cancelled via the web. Keep that email as proof of cancellation.

Next steps if you need a refund or help

• If you paid through Apple or Google, contact Apple or Google Play support for refund requests under their policies.
• If you paid directly and believe you are entitled to a refund under South African law, gather documentation and consider contacting consumer protection authorities or submitting a complaint under the CPA.
• Read user reports and experiences for context: Trustpilot reviews and Trustpilot (IE) reviews.

Address

Registered office

79 Borough Road, Core 2, 4th Floor, London, England SE1 1DN, GB

Notes about contacting

This address is the primary registered UK office and may be used for formal correspondence. Subscription cancellations must still be done via the app, platform store, or web interface as described above.