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Cancellation Sygic: Easy Method
What is Sygic
Overview
Sygic is a GPS navigation app that provides offline 3D maps, real‑time traffic, speed camera alerts and advanced driver features for smartphones and in‑car systems.
It is offered as free basic navigation with optional paid upgrades and subscriptions for Premium+ features such as CarPlay/Android Auto, dashcam and advanced safety alerts.
Where it is sold
Sygic is sold directly via the Sygic website (web/e‑shop) and through app stores: Apple App Store and Google Play Store.
Purchase channel matters for how you cancel and whether Sygic or the platform handles refunds.
How to cancel Sygic
Cancel via Apple App Store
- Open Settings on your Apple device.
- Tap your Apple ID at the top, then Subscriptions.
- Find Sygic and cancel the subscription from there; uninstalling the app does not cancel it.
- See Sygic’s help article for more details: How to cancel a subscription.
Cancel via Google Play
- Open the Google Play Store app on your Android device.
- Go to Payments & subscriptions → Subscriptions.
- Select Sygic and tap Cancel subscription; simply uninstalling the app does not stop renewals.
- Refer to Sygic’s official cancellation guidance: How to cancel a subscription.
Cancel a web (Sygic account / e‑shop) purchase
- Sign in at accounts.sygic.com and go to Order History or My Orders.
- Locate your active subscription and click “Cancel subscription”.
- Confirm the cancellation when prompted; web purchases allow direct cancellation via your Sygic account.
- Sygic’s help page explains the steps: How to cancel a subscription.
What happens when you cancel
Access after cancellation
When you cancel a subscription it remains active until the end of the current paid period in most cases.
After the period ends you will lose access to paid Premium+ features unless you re‑subscribe.
Renewals and future charges
Cancellation stops future automatic renewals. Platform purchases (Apple/Google) are managed by those platforms and they stop subsequent billing after cancellation.
Web cancellations stop Sygic from charging for the next renewal when done through your Sygic account.
Data and account
Cancelling does not necessarily delete your Sygic account or saved data; you may still be able to sign in with a free account.
If you need account deletion, contact Sygic support or follow account settings on the Sygic website.
Will I get a refund?
Refunds for web purchases
For purchases made directly on Sygic’s web e‑shop you generally have a 14‑day right of withdrawal under Sygic’s EULA.
To request a refund for a direct web purchase, send written notice to [email protected] or by mail within 14 days.
Refunds for eligible web purchases are processed within 14 days of receipt of the notice.
Source: Sygic cancellation letter guidance.
Refunds for App Store and Google Play purchases
Refunds for purchases made through Apple or Google are governed by Apple’s and Google’s refund policies and are handled by those platforms.
Sygic does not control platform refunds; platform purchases typically do not receive prorated refunds - cancellation stops future renewals only.
See platform support for refund requests and disputes.
Sygic plans and pricing
Pricing summary
Regional pricing varies in the App Store for the same 1‑year Premium+ plan in South Africa.
Exact price displayed may depend on your device, App Store tier, or promotions.
Annual Premium+ plan (South Africa)
| Plan | Price (ZAR) | Period | Features |
|---|---|---|---|
| Premium+ 1 Year subscription | R209.99 - R469.99 | Annual | Offline 3D maps, traffic, speed cameras, CarPlay/Android Auto, HUD, Real‑View, dashcam, cockpit, safety alerts |
Your consumer rights in South Africa
South African protections
South Africa has its own Consumer Protection Act which covers digital goods and services and may provide remedies for faulty or misrepresented services.
If you believe a seller or platform breached consumer law, you can seek redress under local consumer protection mechanisms.
Purchases via platform vs direct
If you bought via Apple or Google you must initially claim via those platforms for refunds or disputes, as Sygic cannot force refunds there.
For direct web purchases Sygic’s EULA gives a 14‑day withdrawal right; use the refund process described earlier.
Customer experiences
Positive feedback
Some users praise Sygic’s interface and long‑term utility, noting the app can meet expectations for basic navigation and offline maps.
Positive reviews mention ease of use and useful premium features for certain driving needs.
Common complaints
Many negative reports cite poor routing (indirect or incorrect routes), app crashes, and unreliable truck routing despite correct vehicle dimensions.
Users also report slow customer support responses and problems restoring lifetime purchases after device changes.
These experiences are reflected in public reviews: Sygic reviews on Trustpilot.
Documentation checklist
What to gather before contacting support
- Order receipt or purchase confirmation (email or screenshot).
- Account email used for the purchase and device details (model, OS version).
- Purchase channel: App Store, Google Play, or Sygic web (accounts.sygic.com).
When requesting a refund
- Include order number, date of purchase, and reason for refund.
- If purchased on the web, send a written refund request to [email protected] within 14 days if invoking the withdrawal right.
- For platform purchases, follow Apple or Google refund request forms and keep copies of correspondence.
Common mistakes
Uninstalling instead of cancelling
Many users mistakenly think deleting the app cancels a subscription. Uninstalling does not stop renewals from Apple or Google.
Always cancel through the platform subscription settings or your Sygic account to stop billing.
Contacting the wrong support channel
Contacting Sygic for a platform purchase refund can delay resolution because Apple/Google control refunds for those transactions.
For web purchases, use [email protected]; for App Store/Google Play, use the platform refund process first.
Comparative recap
Quick comparison
| Purchase Channel | How to cancel | Refund availability | Notes |
|---|---|---|---|
| Apple App Store | Cancel via Apple ID → Subscriptions in iOS Settings | Handled by Apple; Sygic cannot issue platform refunds | Uninstalling app does not cancel subscription |
| Google Play | Cancel via Google Play Store → Subscriptions | Handled by Google; Sygic cannot issue platform refunds | Uninstalling app does not cancel subscription |
| Sygic web / accounts.sygic.com | Log in → Order History / My Orders → Cancel subscription | 14‑day withdrawal right for web purchases; refund via Sygic if eligible | Refund requests to [email protected]; processed within 14 days |
After cancelling
Check access and receipts
Confirm your subscription status in the App Store/Google Play or in your Sygic account and retain any cancellation confirmation emails or receipts.
Monitor your bank/card statements to ensure future renewals have stopped.
Useful links and next steps
Official Sygic cancellation instructions: How to cancel a subscription.
Guidance about web refunds and written request examples: Sygic refund guidance.
Address
Company headquarters
Sygic a.s., Twin City C, Mlynské Nivy 16, 821 09 Bratislava, Slovakia.
For web purchase refunds contact: [email protected] (use documented order details).
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Written by Refilwe Mokoena
eIDAS legal expert · 5 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 5 years.
FAQ
To cancel your Sygic subscription from the Apple App Store, open Settings on your device, tap your Apple ID, then Subscriptions. Find Sygic and cancel it there. Remember, uninstalling the app does not cancel your subscription. You can also send a written cancellation request via email or registered mail.
To cancel your Sygic subscription from Google Play, open the Google Play Store app, go to Payments & subscriptions, then Subscriptions. Select Sygic and tap Cancel. Uninstalling the app does not stop future renewals. You may also choose to send a written cancellation request via email or registered mail.
To cancel a web purchase of Sygic, sign in at accounts.sygic.com, go to Order History or My Orders, find your active subscription, and click 'Cancel subscription'. You can also send a written cancellation request via email or registered mail.
When you cancel your Sygic subscription, it remains active until the end of the current paid period. After that, you will lose access to Premium+ features unless you re-subscribe. You can also send a written cancellation request via email or registered mail.
If you purchased Sygic from the web, you generally have a 14-day right of withdrawal for refunds. To request a refund, send a written notice to [email protected] or via registered mail within 14 days of cancellation.