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Cancellation Sygic: Easy Method
What is Sygic
Overview
Sygic is a navigation app offering offline GPS maps, voice guidance, real‑time traffic and paid premium features such as speed camera warnings, dashcam and AR navigation.
It is distributed as a direct purchase on Sygic’s site and through app stores (Google Play, Apple App Store), with one‑time purchases and subscription plans available.
Key characteristics
Features include offline region maps, real‑time traffic (when enabled), and integrations like Android Auto / Apple CarPlay for some users.
Licences and refunds depend on where the purchase was made (Sygic web vs. Google Play vs. Apple App Store).
How to cancel Sygic
Cancel via Sygic (web / Sygic account)
- Go to accounts.sygic.com and log in to your Sygic account.
- Open Order History or My Orders, select the active subscription and click "Cancel subscription".
- Confirm the cancellation by selecting "Yes".
- Note: uninstalling the app or deleting the account does not cancel the subscription.
Cancel via Google Play
- Open the Google Play Store (or visit play.google.com) and tap your profile icon.
- Choose Payments & Subscriptions → Subscriptions → select Sygic → tap "Cancel subscription".
- Use the same Google account that was used to purchase; uninstalling the app does not cancel.
Cancel via Apple App Store
- On iPhone or iPad go to Settings → your Apple ID → Subscriptions, then find Sygic and cancel.
- You can also manage subscriptions from the App Store subscription management screen.
- Uninstalling the app does not cancel the subscription.
What happens when you cancel
Access and renewals
Cancelled subscriptions typically remain active until the end of the current paid period; they will not renew after that date.
One‑time purchases remain licensed for the device(s) and the type of licence purchased, unless otherwise restricted by the licence terms.
Data and account
Your Sygic account information and purchase history usually remain accessible via your account portal unless you request account deletion.
Uninstalling the app does not automatically remove your account or cancel subscriptions, so review account settings after cancelling.
Will I get a refund?
Purchases made on Sygic website (web / Sygic account)
Under the EULA, you have a 14‑day right of withdrawal (cooling‑off) from the agreement date for single payments and for the first subscription period.
- To request a refund, send a written notice to [email protected].
- Refunds are processed within 14 days of receipt of your refund notice for eligible purchases.
Purchases made via Apple App Store or Google Play
Refunds for purchases through Apple or Google are governed by their platform policies, not directly by Sygic.
- Sygic cannot guarantee or override App Store / Google Play refund decisions.
- Often there is no pro‑rata refund for mid‑period cancellations under store policies.
Sygic plans and pricing
Available plans (Singapore listing)
Below are prices and plan names shown on the Singapore App Store listing. Prices reflect how they appear in the verified listing.
All entries below are taken from the verified pricing data for Singapore.
| Plan | Price | Period | Features |
|---|---|---|---|
| Southeast Asia Premium (in‑app purchase) | S$0.00 | One‑time | Unlocks Southeast Asia region maps |
| World + Traffic upgrade (in‑app purchase) | S$0.00 | One‑time | Unlocks global maps plus traffic |
| Premium+ 1 Year subscription (various) | S$17.98 to S$39.98 | annual | Full Premium+ features (offline maps, real‑time traffic, speed cameras, HUD, dashcam, Real‑View) |
| Real View Navigation (in‑app purchase) | S$0.00 | One‑time | Augmented Reality navigation overlay on camera view |
Your consumer rights in Singapore
14‑day withdrawal (cooling‑off)
Under the EULA, applicable users may withdraw within 14 days of the agreement for single payments and for the first subscription period.
To exercise this right for purchases made on Sygic’s site, send a written notice to [email protected]; refunds are processed within 14 days of notice.
Platform‑controlled refunds and defect remedy
Purchases made via Apple App Store or Google Play are subject to Apple’s or Google’s refund policies; contact those platforms to request refunds.
If the product has a significant defect that cannot be fixed, you may request a remedy or a full refund (single‑payment) or a refund for the last subscription period; send defects/complaints to [email protected].
Customer experiences
Positive feedback
Long‑time users praise frequent map updates, offline map quality and integrations such as Android Auto / Apple CarPlay.
Some reviewers call Sygic a leading paid navigation app for its map design and feature set.
Common complaints
Frequent negative reports include navigation inaccuracies, misleading detours, and routes that appear much longer than expected.
Users also report problems with restoring licences on device change, poor customer support and refunds rejected at the platform level.
Documentation checklist
What to prepare before contacting Sygic
- Order ID or subscription ID and the email address used for purchase.
- Receipt or screenshot of the purchase (store or Sygic confirmation).
- Device type, OS version, and Sygic app version (if relevant).
- Short description of the issue and desired outcome (refund, cancellation, restore licence).
Where to send documents
- Web refunds: [email protected] (written notice required for 14‑day withdrawal).
- Defects/complaints: [email protected] for defect remedy or termination requests.
Common mistakes
Cancellation mistakes that prevent success
Uninstalling the app without cancelling the subscription is a frequent error; the subscription remains active unless cancelled through the correct channel.
Using a different Google account than the one used to buy the subscription will prevent you from finding or cancelling the subscription in Google Play.
Refund mistakes and expectations
Expecting Sygic to directly refund App Store or Google Play purchases is a common misunderstanding; those refunds are controlled by Apple/Google.
Not sending a written notice to [email protected] when claiming the 14‑day withdrawal for web purchases can delay or forfeit the refund process.
Comparative recap
Quick platform comparison
| Platform | Cancellation method | Refunds | Period |
|---|---|---|---|
| Sygic (web / Sygic account) | Log in at accounts.sygic.com → Order History/My Orders → select active subscription → Cancel subscription → confirm. | 14‑day right of withdrawal for single payments and first subscription period. Send notice to [email protected]; refund within 14 days. | One‑time / subscription |
| Google Play | Google Play Store → Profile → Payments & Subscriptions → Subscriptions → select Sygic → Cancel subscription. | Refunds handled by Google Play policies; Sygic cannot override platform decisions. | Subscription |
| Apple App Store | iPhone/iPad Settings → Apple ID → Subscriptions (or App Store subscription management) → find Sygic → Cancel. | Refunds handled by Apple; contact Apple for refund requests. Sygic cannot guarantee App Store refunds. | Subscription |
After cancelling
What to check immediately
Verify the cancellation confirmation in the account or the store subscription page and keep a screenshot or email confirmation for your records.
Check that the subscription status shows as cancelled and note the date when access will end.
Helpful links and contacts
Apple App Store listing (SG): Sygic on the App Store (Singapore)
For web refunds send written notice to [email protected]. For defect complaints send details to [email protected].
Address
Corporate address
Sygic a.s., Twin City C, Mlynské Nivy 16, Bratislava 821 09, Slovakia.
Notes about contacting
There is no Singapore‑based corporate address publicly listed for cancellations; use the emails above or the account portal for subscription management.
If you need platform help for App Store or Google Play purchases, contact Apple or Google support directly through their official channels.
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Written by Nurul Yeo
Former postal advisor · 5 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 5 years to demystify legally binding mail for everyday users.
FAQ
To cancel your Sygic subscription purchased through the web, log in to your Sygic account at accounts.sygic.com, go to Order History, select your active subscription, and click 'Cancel subscription'. Ensure you keep proof of your cancellation.
Sygic offers a 14-day right of withdrawal for single payments and the first subscription period. To request a refund, send a written notice to [email protected], and keep proof of your request.
Yes, to cancel your Sygic subscription through Google Play, open the Google Play Store, go to your profile, select Payments & Subscriptions, find Sygic, and tap 'Cancel subscription'. Remember to keep proof of your cancellation.
After cancelling your Sygic subscription, it will remain active until the end of the current paid period, and it will not renew after that date. Keep proof of your cancellation for your records.
Yes, to cancel your Sygic subscription via the Apple App Store, go to Settings on your iPhone or iPad, tap your Apple ID, select Subscriptions, find Sygic, and cancel. Ensure you keep proof of your cancellation.