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Cancel TORGUARD
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Torguard service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Torguard: Easy Method
What is TorGuard
Overview
TorGuard is a subscription-based VPN and proxy service that encrypts internet traffic and masks IP addresses to protect privacy and bypass geo-restrictions.
The service offers apps for desktop and mobile and can be purchased directly or via app stores, with features such as streaming access and dedicated IP options.
Who uses it
Typical users include people wanting enhanced online privacy, travellers accessing region‑restricted content, and users who need a stable encrypted connection.
TorGuard is used worldwide and is sold both directly and through platform stores (Apple App Store, Google Play) with region-specific pricing in some cases.
How to cancel TorGuard
Cancel via TorGuard website (recommended)
- Log into your TorGuard account.
- Go to Services → My Services.
- Click Manage next to the subscription you want to cancel, then select Request Cancellation.
- Your subscription remains active until the end of the current billing cycle.
See TorGuard terms for details: TorGuard Terms.
Cancel via app stores or support
- If you subscribed via Apple App Store, cancel through your App Store subscription settings; Apple handles billing and refunds.
- If you subscribed via Google Play, cancel through your Google Play subscription settings; Google handles billing and refunds.
- Alternatively, you can request cancellation by emailing TorGuard support at helpdesk@torguard.net.
Step‑by‑step App Store / Play guidance is summarised in available cancellation guides: TorGuard cancellation guide.
What happens when you cancel
Access and service period
Cancelling via the account portal stops future renewals but your service typically remains active until the end of the current billing period.
If you cancel an App Store / Google Play subscription, the platform may also allow access until the paid period ends depending on their rules.
Account data and settings
Canceling a subscription does not necessarily delete your account or stored settings; you may need to remove apps or delete account data separately if desired.
If you have add‑ons (for example, dedicated IPs), those may have different handling and should be addressed specifically when canceling.
Will I get a refund?
TorGuard refund policy (direct purchases)
TorGuard offers refunds for first‑time VPN or proxy customers if requested within seven days of purchase.
Requests made after seven days are typically denied under TorGuard’s stated terms. See: TorGuard Terms.
Refund exclusions and platform purchases
- Refund exclusions include any type of dedicated IP (streaming, residential, regular), gift‑card payments, and cryptocurrency payments.
- No refunds if terms of service were violated, or if offers (such as free devices) were already dispatched and thus cannot be returned.
- If the purchase was made via Apple App Store or Google Play, refunds must be handled through those platforms’ refund procedures.
For more procedural guidance see: TorGuard Terms and the cancellation guide: cancel TorGuard.
TorGuard plans and pricing
South Africa App Store pricing (iOS in-app)
| Plan | Price (ZAR) | Period | Features |
|---|---|---|---|
| Monthly Subscription | R229.99 | Monthly | Access via iOS app in‑app purchase |
| Quarterly Subscription | R459.99 | Quarterly | Access via iOS app in‑app purchase |
| Semi‑Annual Subscription | R689.99 | Semi‑Annual | Access via iOS app in‑app purchase |
| Annual Subscription | R1,349.99 | Annual | Access via iOS app in‑app purchase |
Notes on pricing
These prices are specific to the South African App Store listing as iOS in‑app purchases and were the available ZAR listings for 2024/2025.
No other ZAR‑listed prices for TorGuard in South Africa were found in the verified sources.
Your consumer rights in South Africa
Cooling‑off period and disclosure
Under South African consumer protection law (Consumer Protection Act), consumers are generally entitled to fair, transparent terms and a cooling‑off period of at least 7 days for online purchases, unless clearly excluded.
TorGuard’s 7‑day refund window aligns with this expectation when it is applied to first‑time VPN or proxy customers and clearly disclosed.
Automatic renewals and fairness
Automatic renewal terms must be clearly disclosed and cancellation must be simple and accessible under the CPA.
Exclusions or limitations on refunds (e.g., dedicated IPs, crypto payments) must be fair, transparent, and prominently disclosed to South African consumers.
Customer experiences
Positive feedback
Many reviewers praise TorGuard for competitive pricing, stable and fast connections, and customization options.
Some users report long‑term reliability and responsive support for routine issues; see user reviews for examples: TorGuard on Trustpilot.
Common complaints
Negative reviews often cite slow or unhelpful customer support, problems with email authentication, and difficulty obtaining refunds for excluded items.
Technical issues reported include app glitches and inconsistencies across platforms; professional reviews note these areas for improvement.
Documentation checklist
What to collect before cancelling
- Account email and username used for the subscription.
- Order ID, invoice or receipt, and date of purchase.
- Payment method (credit card, gift card, crypto) and any transaction IDs.
Optional supporting items
- Screenshot of the subscription page or billing statement showing the charge.
- Details of any add‑ons (dedicated IPs) and associated IDs.
- Copies of prior communications with TorGuard support (ticket numbers, timestamps).
Common mistakes
Assuming you cancelled the right way
A common mistake is cancelling in the TorGuard app but having subscribed via the App Store; App Store/Google Play subscriptions must be cancelled through the platform.
Always confirm which billing channel (direct vs platform) was used before cancelling.
Missing the refund window
Waiting beyond seven days to request a refund for a first‑time purchase often results in denial under TorGuard’s policy.
Save receipts and act quickly if you intend to request a refund.
Comparative recap
Cancellation methods at a glance
| Method | How to cancel | Refund eligibility | Notes |
|---|---|---|---|
| Website (account portal) | Services → My Services → Manage → Request Cancellation | Refund possible within 7 days for first‑time VPN/proxy purchases (exclusions apply) | Subscription stays active until billing period ends; see terms |
| Apple App Store | Cancel via App Store subscription settings | Refunds handled by Apple per App Store policy | Cannot request refund directly from TorGuard for App Store purchases |
| Google Play | Cancel via Google Play subscription settings | Refunds handled by Google per Play Store policy | Cannot request refund directly from TorGuard for Play purchases |
| Email support | Email helpdesk@torguard.net to request cancellation | Refunds subject to TorGuard terms and exclusions | Useful if you cannot access your account portal; response times vary |
After cancelling
What to check
Confirm cancellation in your TorGuard account and save any confirmation or ticket number provided.
For App Store/Google Play subscriptions, check your platform subscription settings to ensure the renewal is stopped.
Where to find more information
TorGuard terms (cancellation and refunds): https://torguard.net/terms.php
Step‑by‑step cancellation guide and platform notes: Cancel TorGuard (guide)
Read user reviews for experience context: TorGuard reviews on Trustpilot
Support contact: helpdesk@torguard.net
Address
Company address
VPNetworks LLC
618 E. South Street, Ste. 500, Orlando, FL 32801, United States
Support contact
Email: helpdesk@torguard.net
Refer to the TorGuard terms page for official policies: TorGuard Terms