Cancellation Trailforks: Easy Method

What is Trailforks

Overview

Trailforks is a subscription-based mapping and trail database service for mountain bikers that provides detailed trail maps, GPS tracks and user-generated trail information.

The service is available via the web and mobile apps and offers a Pro tier with full map access and extra features.

Who uses it

Users include casual riders, guides and trail managers who need route planning, navigation and trail condition data.

Trailforks is maintained by Outside Interactive and integrates with other Outside products at higher subscription tiers.

How to cancel Trailforks

Cancel on the Trailforks website (trailforks.com)

• Sign in at trailforks.com and go to Profile → Settings → Pro Subscription → Cancel.
• Cancelling stops auto-renewal but your subscription stays active until the next renewal date.
• For the official steps see the Trailforks help article: Cancel or change on trailforks.com.

Cancel via mobile stores (Android / iOS)

• Android (Google Play): Open Play Store → Profile → Payments & subscriptions → Subscriptions → Trailforks Pro → Cancel Subscription.
• iOS (Apple App Store): Open Settings → Your name → Subscriptions → Trailforks Pro → Cancel Subscription. Trailforks cannot cancel App Store purchases for you.
• Trailforks provides a combined guide for mobile cancellations: Cancel or change on iOS / Android.

What happens when you cancel

Access after cancelling

When you cancel, auto-renewal is turned off but your Pro access typically remains until the current billing period ends.

You retain features and map access until the subscription expiry date shown in your account or store subscription details.

Billing and renewal

Cancelling prevents future automatic charges; it does not issue an immediate refund unless you qualify under the refund policy.

For store purchases, billing and cancellations are controlled by the store (Google Play or Apple), not Trailforks for App Store payments.

Will I get a refund?

Trailforks.com and Google Play purchases

You can request a full refund within 14 days of purchase or renewal via your Web account: Settings → Pro Subscription → Refund.

Beyond 14 days, subscriptions are typically non-refundable except in special circumstances or where required by law.

Apple App Store purchases

Trailforks cannot issue refunds or cancel App Store subscriptions directly; you must request refunds via Apple Support.

If you believe you have a legal right to a refund under South African law, you may need to contact Apple and your payment provider.

Trailforks plans and pricing

Available plans (South Africa listing)

Notes on pricing

Prices were sourced from the South African App Store listing and do not show explicit billing periods in the listing.

If you need confirmation of billing frequency or tax handling, check your store receipt or account page in the app store.

Your consumer rights in South Africa

Cooling-off and the CPA

The Consumer Protection Act (CPA) provides a 7‑day 'cooling-off' period for certain online purchases, but digital subscriptions may be treated differently.

Trailforks offers a 14‑day refund window for web/Google Play purchases which is more generous than the basic statutory minimum in many cases.

Remedies for defects and disputes

• If the service is defective or not as described you can assert remedies under the CPA even after platform refund windows, subject to the law’s requirements.
• Keep proof of the defect, correspondence and receipts; you may also contact your payment provider for chargeback options.

Customer experiences

Positive feedback

Some users praise Trailforks for comprehensive trail data and strong map coverage, calling it a well-featured MTB trail app in forums.

These users value the route discovery and extensive community trail input.

Common complaints

Many reviews mention confusing UI, heavy paywalling and integration with Outside+ as pain points for subscribers.

Users also report bugs such as freezes, battery drain, lost rides and occasional billing support difficulties.

Documentation checklist

What to gather before contacting support

• Proof of purchase or store receipt (email or store subscription screenshot).
• Subscription status screenshot from your Trailforks profile or store subscription page.
• Any error messages, timestamps and screenshots showing the issue.

Use for disputes and CPA claims

• Save cancellation confirmations, refund request IDs and any correspondence with Trailforks or the app store.
• Keep bank/credit card statements showing payments in case you need to escalate.

Common mistakes

Removing the app does not cancel your subscription

Deleting the Trailforks app from your device does not cancel the subscription on any platform; you must cancel through the website or store.

Users who remove the app and assume cancellation can be charged at the next renewal.

Assuming instant refunds or cancellations

Expect that cancellations typically stop future billing but do not trigger immediate refunds unless within the provider’s refund window.

For App Store purchases you must request refunds from Apple, which may follow different timelines and policies.

Comparative recap

At-a-glance differences

Quick takeaway

Cancel on the same platform where you purchased to prevent future charges and follow the platform-specific refund route.

Keep documentation and use the Trailforks help pages for official steps and refunds where applicable.

After cancelling

What to check immediately

• Confirm cancellation receipt or subscription status in your account or the store subscription page.
• Verify the expiry date of your active access so you know when Pro features will end.

Helpful official resources

• Trailforks web cancellation and refund guide: Cancel or change on trailforks.com
• Trailforks mobile cancellation guide for iOS and Android: Cancel or change on iOS / Android

Address

Corporate address

Outside Interactive, Inc., 1600 Pearl St., Ste. 300, Boulder, Colorado 80302, United States.

Use this address for formal notices or legal correspondence if required.

Support and legal contacts

For general support and subscription questions use the Trailforks help centre links above.

For legal/privacy matters, include all documentation and correspondence when contacting the company.