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Cancellation Trainingpeaks: Easy Method
What is TrainingPeaks
Overview
TrainingPeaks is a subscription-based platform for athletes and coaches to plan, track, and analyse training.
It provides structured workout plans, performance metrics and integrations with devices and third-party apps.
Who uses it
Athletes use TrainingPeaks to follow plans and view analytics, while coaches use it to deliver workouts and monitor progress.
The service is offered as web subscriptions and mobile app purchases through iOS and Android stores.
How to cancel TrainingPeaks
Cancel via web (direct subscription)
- Log in to your TrainingPeaks account on the website.
- Go to Settings → Subscriptions & Payments → Manage Subscriptions → Cancel.
- Cancelling stops auto‑renewal; your access continues until the end of the current billing period.
- See official instructions: TrainingPeaks billing & cancellation.
Cancel via mobile app stores
- iOS (App Store): Cancel through iOS Settings → Apple ID → Subscriptions → TrainingPeaks → Cancel Subscription. Refunds must be requested from Apple.
- Android (Google Play): Cancel via Google Play Store → Profile → Payments & subscriptions → Subscriptions → TrainingPeaks → Cancel subscription. Refunds follow Google Play policies.
- Official mobile guidance: How to cancel mobile subscriptions.
What happens when you cancel
Access and billing
Auto‑renewal is stopped at cancellation; you keep access to premium features until the end of your current billing period.
No prorated credits are applied after cancellation unless stated in a refund decision.
Data and account status
Your account and training data remain in place after cancellation unless you request deletion.
If you need account deletion or data export, follow the account management and GDPR/deletion guidance on TrainingPeaks support.
Will I get a refund?
Web (direct) refund rules
- Athlete Edition (web/direct): Full (100%) refund of the last payment if cancelled within 7 days of initial purchase or renewal.
- No refunds are issued by TrainingPeaks for web purchases after the 7‑day window, unless statutory rights apply.
- Official refund info: TrainingPeaks refund policy.
In-app and special cases
- iOS purchases: Refunds must be requested from Apple; TrainingPeaks cannot issue Apple refunds.
- Google Play purchases: Refunds follow Google Play policies and must be requested to Google Play.
- Coach Edition and WKO software: Full refund within 7 days of purchase/activation if conditions are met; training plans are considered case‑by‑case and require a written request within 24 hours.
- Coaching services: 30‑day satisfaction money‑back guarantee may apply for coaching services.
TrainingPeaks plans and pricing
Pricing summary
Exact South African Rand pricing is not published on TrainingPeaks official help pages.
For accurate local pricing, contact TrainingPeaks or check your local App Store/Google Play listing before purchase.
Contact for pricing
| Plan | Period | Price | Notes |
|---|---|---|---|
| Premium | Contact for pricing | Contact for pricing | Local App Store or TrainingPeaks website will list exact Rands price |
| Coach Edition / WKO / Training Plans | Contact for pricing | Contact for pricing | Pricing varies by product and purchase channel |
Your consumer rights in South Africa
Cooling-off and statutory rights
South Africa’s Consumer Protection Act (CPA) provides statutory rights and protections for online purchases.
A cooling‑off period or similar statutory right may apply and could override a supplier’s internal refund windows.
What to do if you need help
- Keep receipts, order confirmations and screenshots as evidence for disputes.
- If TrainingPeaks won’t comply and you believe your CPA rights apply, contact South African consumer authorities such as the National Consumer Commission or seek local legal advice.
Customer experiences
Positive feedback
Many users praise TrainingPeaks for strong analytics, coach integration and structured training planning.
For community reviews, see public review pages and user feedback on official review platforms.
Negative feedback and recurring issues
- Reports of confusing UI flows that can lead to duplicate charges or unintended purchases.
- Complaints about customer service responsiveness for refunds and trial issues.
- Users note in‑app upsell prompts and differences between mobile and desktop feature sets.
- Example review summary: TrainingPeaks reviews on Trustpilot.
Documentation checklist
Before you contact support
- Account email and username used for TrainingPeaks.
- Order number or receipt for the purchase (web, Apple, or Google Play receipt).
- Date of purchase or renewal and billing method used.
Evidence to include for refunds or disputes
- Screenshots of subscription status, billing page and any error messages.
- Copies of correspondence with TrainingPeaks support or App Store/Google Play support.
- Details of the training plan or coaching service that failed to deliver, if relevant.
Common mistakes
Cancelling in the wrong place
Many customers try to cancel inside the TrainingPeaks app but their purchase is handled by Apple or Google.
If you purchased via an app store, cancel in the App Store or Google Play to stop renewals and request refunds through the store.
Missing refund windows and expectations
Expecting a refund after the 7‑day policy for web purchases is a common mistake unless statutory rights apply.
Also, asking TrainingPeaks for an Apple/Google refund will usually fail - you must request refunds from the respective store.
Comparative recap
Summary table
| Aspect | TrainingPeaks | What you should check |
|---|---|---|
| Cancellation method | Web: account settings; iOS/Android: cancel via App Store/Google Play | Where you purchased (web vs app store) |
| Refund window | Typically 7 days for direct web purchases; app store refunds via Apple/Google | Purchase date, store policy and local consumer rights |
| Access after cancel | Access remains until end of billing period | Confirm end date in account billing settings |
After cancelling
Next steps
Save your receipts and confirm cancellation in your account or app store to ensure renewals stop.
If you need to export training data, do so before requesting account deletion.
Official support links
- Cancellation and billing guide: TrainingPeaks billing & account management
- Mobile subscription cancellation: How to cancel mobile subscriptions
- Refund requests and product-specific refund details: TrainingPeaks refund requests
- Coaching services refund information: Coaching services refunds
- Community reviews: Trustpilot reviews
Address
Corporate mailing address
TrainingPeaks, LLC, 285 Century Pl, Louisville, CO 80027, United States.
Support and contact note
Use the TrainingPeaks Help Centre articles above for account, billing and refund requests before sending postal mail.
For app‑store purchases, contact Apple or Google Play support directly for refunds and subscription management.
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Written by Mbali Williams
Digital-law graduate · 3 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 3 years.