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Cancellation Transkriptor: Easy Method
What is Transkriptor
Overview
Transkriptor is a subscription-based software-as-a-service that converts audio and video speech into text using automated AI transcription.
It is used to transcribe meetings, interviews, lectures and other recordings quickly, with options for web and mobile subscriptions.
Core functionality
The service accepts uploads of audio/video files and returns text transcripts and summaries via its web app and integrations.
Transkriptor offers both free-minute options and paid subscription plans, and supports account management through web, Apple and Google Play channels.
How to cancel Transkriptor
Cancel via the web (recommended for direct subscriptions)
- Log in to your Transkriptor account on the web.
- Navigate: Settings → Billing → Change Plan.
- Select “Free - 90 Minutes” and confirm the change to stop automatic renewals immediately.
- For details, see the official pricing page: Transkriptor pricing.
Cancel via mobile stores (if subscribed through them)
- iOS (App Store): Cancel the subscription through your Apple ID subscriptions; Apple handles refunds and cancellations.
- Android (Google Play): Cancel via Google Play subscriptions; Google handles refunds and cancellations.
- For guidance on these store-based cancellations, see: How to cancel (App Store / Google Play).
What happens when you cancel
Access and renewals
When you switch to the Free - 90 Minutes plan on the web, automatic renewals stop immediately for future billing cycles.
If you cancel through Apple or Google Play, your access usually remains until the end of the current paid period according to the store’s rules.
Data and exported files
Your existing transcripts and exported files typically remain in your account after cancellation, but access to some features may be limited.
If you signed up via a mobile store, exported files might be tied to account state - keep local copies of important exports before cancelling.
Will I get a refund?
Web orders and the cooling-off window
For web orders, you may cancel within 14 days of placing an order (a cooling-off period), unless the service has already been provided or has commenced.
If work has already started, cancellation on web orders may only be possible if Transkriptor’s costs are covered; see their terms for specifics: Terms and Conditions.
Refunds by Transkriptor and stores
- If Transkriptor cancels an order before starting work, a full refund is issued within 7 working days.
- If Transkriptor cancels after starting due to discrepancies or technical issues, a partial refund may be issued based on work completed.
- If you subscribed via Apple or Google Play, refunds and cancellations are handled solely by Apple or Google respectively.
Transkriptor plans and pricing
Pricing summary
Public plan names and a free option are published on Transkriptor’s pricing page.
For full plan details and current fees, consult the official pricing page linked below.
Quick-reference table
| Plan | Period | Price |
|---|---|---|
| Free - 90 Minutes | Per account | Free (up to 90 minutes) |
| Other paid plans | Contact for details | Contact for pricing |
Your consumer rights in South Africa
Cooling-off and cancellation rights
Under South African consumer law, online consumers commonly have a cooling-off right allowing cancellation of online services within a short period without penalty.
Timeframes can vary; always act promptly and keep records of cancellation requests and confirmations.
Service quality and redress
The Consumer Protection Act and related legislation may allow cancellation or remedies if a digital service fails to meet reasonable expectations or is defective.
Note: Transkriptor’s terms reference a specific jurisdiction; local South African rights may still apply for South African consumer contracts - seek local advice if needed.
Customer experiences
Positive feedback
Many users praise Transkriptor for accuracy, speed, an intuitive interface and responsive customer support.
Some reviews highlight useful AI summarisation features and prompt assistance from named support agents.
See user reviews: Capterra South Africa.
Negative feedback and recurring issues
Some users report lower accuracy for certain languages and say the refund window can feel short for complex issues.
Trustpilot contains complaints about unexpected auto-renewals, difficulties obtaining confirmations, refunds, and access to exported files after cancellation: Trustpilot.
Documentation checklist
Before you cancel
- Account email and login credentials.
- Subscription confirmation or invoice showing date and plan.
- Copies of important exported transcripts saved locally.
When you request cancellation
- Screenshot or confirmation of the Settings → Billing → Change Plan action (web).
- If cancelling via Apple/Google, keep store cancellation screenshots and subscription receipts.
- Any support tickets or emails exchanged with Transkriptor support.
Common mistakes
Mixing up where you subscribed
A common error is trying to cancel on the Transkriptor website when the subscription was purchased through Apple or Google Play.
If you subscribed through the App Store or Google Play, you must cancel through that store, otherwise billing will continue.
Assuming refunds are automatic
Another mistake is assuming a cancellation automatically triggers a refund; refunds depend on timing, whether work has started, and through which channel you subscribed.
Keep evidence of cancellation and contact support promptly if you believe a refund is due.
Comparative recap
Quick method comparison
The table below summarises where to cancel and who handles refunds for each subscription route.
How to interpret the table
Use the row matching your purchase channel to follow the correct cancellation path and to know who to contact for refunds.
| Feature | Web | iOS (App Store) | Android (Google Play) |
|---|---|---|---|
| Where to cancel | Settings → Billing → Change Plan on Transkriptor web | Apple ID Subscriptions (in iOS settings) | Google Play Subscriptions |
| Who handles refunds | Transkriptor (see terms) | Apple (handled by Apple) | Google (handled by Google) |
| Official reference | Pricing page | Store cancel guide | Store cancel guide |
After cancelling
What to do immediately
Download and save any important transcripts or exported files to local storage before you lose access to premium features.
Save confirmation screenshots or emails proving the cancellation request and any support correspondence.
Useful links and next steps
- Transkriptor pricing and plan changes: https://transkriptor.com/pricing/
- Refunds and terms: Terms and Conditions
- How to cancel via App Store / Google Play: Store cancellation guide
- User reviews and experiences: Capterra South Africa | Trustpilot
Address
Primary mailing address
651 N Broad St Suite 206, Middletown, Delaware, 19709, United States.
Notes on contacting
If you need formal written correspondence regarding cancellation or refunds, include your account details, transaction receipts, and a clear request for action.
If you used a mobile store, contact Apple or Google first for billing disputes before contacting Transkriptor support about access or data retention.
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Written by Kyle Adams
eIDAS legal expert · 8 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 8 years.
FAQ
To cancel your Transkriptor subscription via the web, log in to your account, navigate to Settings → Billing → Change Plan, select 'Free - 90 Minutes', and confirm the change to stop automatic renewals. You can also send a written cancellation request via email or registered mail.
To cancel your Transkriptor subscription through the App Store, go to your iOS settings, access Apple ID Subscriptions, and cancel from there. Remember to keep proof of your cancellation request, as Apple handles refunds.
After canceling your Transkriptor subscription, your existing transcripts and exported files will typically remain in your account, but access to some features may be limited. It's advisable to keep local copies of important exports before canceling.
Yes, if you cancel your Transkriptor subscription within 14 days of placing an order, you may be eligible for a full refund, provided the service has not already commenced. For specific terms, refer to Transkriptor's terms and conditions.
If you subscribed to Transkriptor via Google Play, you must cancel through Google Play subscriptions. Your access usually remains until the end of the current billing cycle, and Google handles all refunds, so keep proof of your cancellation request.