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Cancel VIDEOSCRIBE
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Videoscribe service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Videoscribe: Easy Method
What is Videoscribe
Overview
VideoScribe is a subscription-based cloud software for creating whiteboard-style animations and explainer videos quickly.
It is used by individuals and businesses to produce animated content without advanced animation skills.
Primary uses
Common uses include marketing videos, training content, and social media clips created with a drag-and-drop interface.
The platform offers templates, image libraries, and export options depending on your plan.
How to cancel Videoscribe
Cancel on the web (official method)
- Log into your VideoScribe account via the website.
- Go to the "Subscriptions" section in your account dashboard.
- Click "Cancel subscription" on your subscription card and confirm by selecting "Yes, continue to cancel."
- Follow the on-screen prompts to complete cancellation. See the official guide: VideoScribe cancellation guide.
Cancel on mobile stores (iOS & Google Play)
- If you subscribed via Apple App Store, manage and cancel through Apple's subscription settings (e.g. Settings → Apple ID → Subscriptions).
- If you subscribed via Google Play, cancel through the Google Play Store app (Profile → Payments & subscriptions → Subscriptions).
- VideoScribe help pages refer users to the app stores for store-managed subscriptions: App store cancellation instructions.
What happens when you cancel
Access after cancellation
When you cancel a paid subscription via the web, you retain access until the subscription end date.
No immediate loss of access occurs unless specified by the app-store terms for store subscriptions.
Account, data and renewals
Canceling stops future renewals but usually does not delete your account or created projects automatically.
Export or back up any important projects before or after cancelling to avoid potential access issues later.
Will I get a refund?
Official refund policy
VideoScribe offers a 7-day free trial that requires no payment details and does not auto-charge at trial end.
Once a subscription payment is taken, payments are generally non-refundable according to VideoScribe policy.
Exceptions and technical issues
- Refunds for unresolved technical problems may be considered on a case-by-case basis by VideoScribe's Customer Success team.
- If you subscribed through Apple or Google, refunds and billing disputes are handled by those stores and their processes.
- See the official refund information: VideoScribe refund policy.
Videoscribe plans and pricing
Pricing summary
Below are the known published plan names and benchmarked prices in GBP and USD from public sources.
No official ZAR pricing was found; final cost for South African customers will depend on exchange rates and payment processor fees.
| Plan | Price | Period | Features |
|---|---|---|---|
| Lite | £10.83/month or £130/year | Monthly/Annual | Individual professional use; watermark only on premium images |
| Core | £14.58/month or £175/year | Monthly/Annual | Business use; 30 downloads/month; no watermark |
| Max | £20.00/month or £240/year | Monthly/Annual | Unlimited downloads; reseller rights; custom fonts |
| Monthly (USD benchmark) | $42 - 43/month | Monthly | Full platform access; cancel anytime |
| Annual (USD benchmark) | $180 - 185/year (~$15/month equivalent) | Annual | Full platform access; significant savings |
Your consumer rights in South Africa
Automatic renewals and disclosure
South African consumer law requires clear disclosure and consent for renewable agreements and automatic renewals.
Automatic renewals without proper notice may conflict with Consumer Protection Act requirements.
Refunds and remedies
- The Consumer Protection Act provides remedies if a service is not of merchantable quality or fit for purpose.
- Case-by-case refund consideration for technical faults may be insufficient under South African law; consumers are entitled to repair, replacement or refund where appropriate.
- If you consider your rights breached, you can seek advice from local consumer protection bodies or legal counsel.
Customer experiences
Positive feedback
Users commonly praise VideoScribe for its ease of use, intuitive interface, and high-quality whiteboard animations.
Reviewers on Trustpilot also highlight responsive and helpful customer service teams.
Negative feedback
- Common complaints include slow rendering, limited export formats, occasional bugs, and lack of a lifetime license.
- Some users report unsolicited renewals, difficulty obtaining refunds, and aggressive post-signup communications.
- See aggregated reviews for context: Capterra reviews and Trustpilot.
Documentation checklist
Before you cancel
- Locate your VideoScribe account email and subscription details.
- Export or back up any projects you want to keep (download final videos or project files).
- Check whether you subscribed via the web, Apple App Store, or Google Play.
Information to record
- Subscription start and end dates.
- Payment receipts or invoice numbers.
- Any helpdesk or support ticket IDs if you reported technical issues.
Common mistakes
Canceling the wrong place
Example: Trying to cancel via the website when the subscription was purchased through Apple or Google will not stop billing.
Always verify where the subscription was initiated (web vs app store) before cancelling.
Assuming automatic refunds
Example: Expecting a refund after a charged subscription without checking VideoScribe's non-refundable policy can lead to frustration.
If you need a refund for technical reasons, contact support and document unresolved issues before escalating.
Comparative recap
Quick comparison
| Option | Cancel method | Refunds | Access after cancel |
|---|---|---|---|
| Web subscription | Account → Subscriptions → Cancel (confirm) | Payments generally non-refundable; technical refunds case-by-case | Access remains until subscription end date |
| iOS (App Store) | Manage via Apple ID Subscriptions in device Settings | Refunds handled by Apple; VideoScribe refers users to App Store | Access depends on Apple subscription period and terms |
| Google Play | Manage via Google Play → Subscriptions | Refunds handled by Google Play; VideoScribe refers users to Play Store | Access depends on Play Store subscription period and terms |
After cancelling
Follow-up actions
- Confirm cancellation emails or on-screen confirmation and keep a record.
- Export or download all projects and assets before access ends.
Official help and links
- How to cancel on VideoScribe: https://help.videoscribe.co/knowledge/cancel-your-subscription
- Refund policy and enquiries: https://help.videoscribe.co/knowledge/refund-of-videoscribe-subscription-payments
- App-store subscription management guidance: https://support.mobisystems.com/hc/en-us/articles/9900772450589-How-do-I-cancel-my-trial-subscription
Address
Company address
Sparkol Limited (VideoScribe) - assumed contact address for correspondence:
68 3rd Street, Brooklyn, New York 11231, United States
Tips for written correspondence
- Include your account email, subscription ID, and a clear request to cancel and (if applicable) request a refund.
- Keep copies of sent mail and any replies for records if you need to escalate a dispute.