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Cancel VIRTUALDJ
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I hereby notify you of my decision to terminate the contract relating to the Virtualdj service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Virtualdj: Easy Method
What is VirtualDJ
Overview
VirtualDJ is DJ software for mixing audio and video, offering features like automatic beat matching, effects, stems separation and wide controller support.
It is available as a licensed product and as subscription plans, and activation/licensing governs access to paid features.
How it is distributed
VirtualDJ is distributed directly through its account system and also via mobile app stores for platform-specific purchases.
Where you bought the license or subscription determines how you manage billing and cancellations.
How to cancel VirtualDJ
Cancel via VirtualDJ account or software
- Log into your VirtualDJ account through the software: Options → Licenses or via the online account page for licenses.
- Locate the subscription or license entry and disable auto‑renewal or select the cancel option to stop future charges.
- Access remains valid for the remainder of the current billing period after cancellation.
Cancel via app stores or support
- If you purchased through Apple App Store or Google Play, open your Apple ID or Google Play subscription settings and cancel there; VirtualDJ cannot cancel App Store/Google Play purchases from its website.
- If you cannot cancel online, contact Atomix support or send a written cancellation (registered mail recommended) to have proof of request.
What happens when you cancel
Access and renewal
Cancelling stops future renewal charges but typically preserves access to the paid features until the current billing period ends.
Your license or subscription will not renew automatically after the period in which you cancelled.
Data and account state
Your VirtualDJ account and licensing records generally remain active for historical reference unless you request deletion from support.
Keep copies of receipts, confirmation emails and cancellation notices for any future disputes.
Will I get a refund?
General policy
VirtualDJ’s EULA indicates no refunds are permitted once software or a license/subscription has been activated, except when a defect is confirmed by Atomix Technical Support.
That means refunds for activated purchases are generally not available unless support verifies a material defect.
Platform-specific and statutory exceptions
- Purchases made through Apple App Store or Google Play must use Apple’s or Google’s refund processes; VirtualDJ’s site cannot directly refund those transactions.
- There is no broad 14‑day cooling‑off period explicitly offered by VirtualDJ; treat requests on a case‑by‑case basis and document defects if you seek remedy.
VirtualDJ plans and pricing
Pricing availability
Public pricing varies by plan, region and distribution channel and was not available in the verified information used for this guide.
For exact, current prices check your account purchase page or the platform where you intend to buy.
Contact for pricing
| Plan | 期間 | Price |
|---|---|---|
| Subscription | - | Contact for pricing |
| Perpetual / One‑time license | - | Contact for pricing |
Your consumer rights in South Africa
Relevant law
South African consumers are protected by the Consumer Protection Act (CPA), which provides rights relating to defective goods and fair business practices.
Digital goods and software can have a more limited scope, but you may still have remedies if the product is defective or misrepresented.
Practical steps under South African rights
- Report any defect to Atomix support and keep records of the report and any technical responses.
- If support does not resolve a defect, you may pursue remedies through payment chargebacks or escalate complaints to local consumer protection channels - retain documentation to support your claim.
Customer experiences
Positive feedback
Some users praise VirtualDJ for its comprehensive feature set and functionality even in free or lower tiers, noting strong controller support and features like stems separation.
There are reviewers who consider it the best DJ software for their needs in practice.
Negative feedback
Common complaints include buggy or unstable behaviour, sporadic technical support, and frustrations around cancellations, refunds or licensing issues.
Cited problems include delayed or missing license information and unresolved billing that led some users to take payment disputes or cancel cards.
Documentation checklist
What to keep
- Order confirmation and purchase receipt (transaction ID, date, amount).
- License key or subscription ID and screenshots of your account subscription page.
- Emails or support tickets, dates of communication, and any troubleshooting evidence (logs, error messages).
Why it matters
- Documentation supports refund or dispute claims and any complaint to consumer protection bodies.
- Registered postal receipts or support ticket numbers serve as proof if you send written cancellation requests.
Common mistakes
Canceling the wrong place
A frequent error is cancelling in the VirtualDJ account when the purchase was made through Apple or Google, or vice versa.
Always confirm the original purchase channel before attempting cancellation.
Not keeping proof
Users sometimes assume cancellation is complete without saving confirmation; lack of proof can make disputes with payment providers or support harder.
Also, not reporting defects to support promptly reduces chances of an approved remedy under VirtualDJ’s defect policy.
Comparative recap
Quick comparison
| Feature | Where to cancel | Refunds | 期間 |
|---|---|---|---|
| Web / VirtualDJ account | VirtualDJ account or software Options → Licenses | No, unless defect confirmed by support | Current billing period remains |
| Apple App Store | Apple ID / App Store subscriptions | Request via Apple refund process | Depends on Apple policy |
| Google Play | Google Play subscriptions | Request via Google refund process | Depends on Google policy |
| Written notice / support | Atomix support or registered mail | Possible for defects if confirmed by support | Proof required |
After cancelling
Immediate checks
- Confirm cancellation by saving the on‑screen confirmation or email from your account or app store.
- Monitor your bank or card statement for any unexpected charges in the next billing cycle.
If problems persist
- If billing continues despite cancellation, contact Atomix support and your payment provider to request a chargeback if appropriate.
- Use the documentation checklist when filing disputes with the payment provider or a consumer protection body.
Address
Corporate address (mailing)
Atomix Productions America Inc.
2221 NE 164th St., Ste 1253, Miami, Florida 33160, United States
Sending written cancellation
If you choose to send a written cancellation, use registered mail or a courier with tracking so you have proof of delivery.
Include your account/subscription details, purchase date, and a clear statement that you request cancellation and, if applicable, a refund for a verified defect.