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Cancel VIXER
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I hereby notify you of my decision to terminate the contract relating to the Vixer service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Vixer: Easy Method
What is Vixer
Overview
Vixer is a subscription-based video editing app and SaaS tool that offers editing, filters, trimming, music controls and export features for creators and businesses.
The app is distributed through mobile platforms (App Store and Google Play) and uses platform billing for in-app purchases.
Who uses it
Vixer is aimed at social media creators, real estate agents, small businesses and anyone needing quick, professional-looking videos.
Features emphasised by users include simplicity, built-in music and fast export options up to 4K.
How to cancel Vixer
Cancel on iPhone (App Store)
- Open iPhone Settings → tap your name → Subscriptions.
- Find Vixer in the list and tap it, then choose Cancel Subscription.
- Auto‑renewal will be disabled; your access remains until the end of the current billing period.
Cancel on Android (Google Play)
- Open the Google Play app → tap your profile icon → Payments & subscriptions → Subscriptions.
- Select Vixer → Cancel subscription and follow the prompts.
- Cancellation takes effect for the next billing period; current period access typically remains.
Cancel via web or other platforms
- You cannot cancel a subscription through the Vixer website; cancellation must be done through the platform used to subscribe (App Store, Google Play, etc.).
- If you subscribed through a different platform, follow that platform’s subscription management flow.
What happens when you cancel
Access after cancellation
When you cancel, auto‑renewal is turned off but you usually keep access until the end of the paid billing period.
No immediate loss of content or local projects is expected; exported files remain on your device.
Billing and renewal
After cancellation you will not be billed again by the platform once the current period ends.
If you re-subscribe before the period ends, billing rules of the platform will apply.
Data and account
Your account and any project data stored by Vixer remain governed by the app’s terms; consider exporting important projects before deleting accounts.
Deleting the app from your device does not automatically cancel platform subscriptions.
Will I get a refund?
Vixer developer policy
Vixer’s own terms do not specify a 14‑day cooling‑off or an automatic refund policy for immediate digital content delivery.
Refund decisions are generally handled by the platform that processed the purchase (Apple or Google).
Requesting refunds via Apple
Apple refund requests must be made through Apple’s system (for example, reportaproblem.apple.com). Approval is subject to Apple’s review and applicable consumer law.
Vixer does not automatically issue refunds for App Store purchases; follow Apple’s refund process for review.
Requesting refunds via Google Play
Google Play sales are generally final but may be refunded in specific circumstances under Google Play policy.
If Google denies a refund and you believe you have grounds, escalate using local consumer protection channels.
Practical timelines and tips
- Refund timelines vary: Apple/Google Pay (1 - 3 working days), PayPal (3 - 5), credit/debit cards (5 - 7) are typical ranges.
- Common reasons cited for refunds include accidental renewal, unused subscription and billing errors; provide receipts and dates when requesting reviews.
Vixer plans and pricing
Available price points (App Store South Africa)
The App Store listing for Vixer in South Africa shows several in‑app purchase prices but does not specify billing periods or features per tier.
Prices shown in the store are local App Store price tiers and may represent different subscription options or one‑time purchases.
Pricing table
| Plan | Price | 期間 | Features |
|---|---|---|---|
| Vixer Premium (Tier) | R84.99 | Unspecified | Not detailed in listing |
| Vixer Premium (Tier) | R199.99 | Unspecified | Not detailed in listing |
| Vixer Premium (Tier) | R349.99 | Unspecified | Not detailed in listing |
| Vixer Premium (Tier) | R399.99 | Unspecified | Not detailed in listing |
| Vixer Premium (Tier) | R799.99 | Unspecified | Not detailed in listing |
| Vixer Premium (Tier) | R1,199.99 | Unspecified | Not detailed in listing |
| Vixer Premium (Tier) | R1,499.99 | Unspecified | Not detailed in listing |
Your consumer rights in South Africa
General digital content rights
For immediately delivered digital content, a statutory 14‑day cooling‑off right does not automatically apply under Vixer’s stated terms.
Rights depend on the nature of delivery and platform policies; check platform-specific refund options first.
Escalation and enforcement
If a platform refuses a refund and you believe your consumer rights have been breached, you may escalate to the National Consumer Commission (NCC) in South Africa.
Keep receipts, screenshots and correspondence as evidence when filing a complaint with consumer protection bodies.
Customer experiences
Positive feedback
- Many users find Vixer intuitive and easy to use for quick social media and business videos.
- Users praise built‑in music, filters, trimming and good export quality up to 4K.
Negative feedback
- Some users report being charged despite canceling during free trials and difficulty obtaining refunds via platform billing.
- Reported bugs include lag, dropped video segments after export and perceived pressure to purchase or limited creative controls.
Balanced takeaway
Overall, the app is valued for speed and simplicity, but some users report billing and reliability issues that affect satisfaction and retention.
When subscribing, monitor trial end dates and platform receipts to avoid unexpected charges.
Documentation checklist
What to collect before contacting support
- Order receipt or App Store / Google Play purchase confirmation email.
- Subscription start and renewal dates, and screenshots of subscription status in device settings.
- Any error messages, export logs or examples of defects if requesting a technical refund.
How to prepare evidence
- Take dated screenshots of your subscription page showing cancellation or active status.
- Save correspondence with Vixer support or platform support and note case numbers.
Common mistakes
Assuming deleting the app cancels the subscription
Deleting Vixer from your device does not stop App Store or Google Play subscriptions.
Always cancel via the platform subscription settings to prevent automatic renewal.
Missing trial end dates and receipts
Many accidental charges occur because users forget the trial end date or do not keep the purchase receipt.
Set calendar reminders and keep a copy of the store receipt to contest unwanted charges.
Expecting developer refunds for platform purchases
Expecting Vixer (the developer) to refund App Store/Google Play charges directly can delay resolution.
Follow the platform refund process first; escalate to the developer or consumer body if needed.
Comparative recap
At-a-glance comparison
| Aspect | Vixer (developer) | App Store (Apple) | Google Play (Google) |
|---|---|---|---|
| How to cancel | Via platform used to subscribe; Vixer website cannot cancel subscriptions. | Cancel in iPhone Settings → Subscriptions. | Cancel in Google Play app → Subscriptions. |
| Refunds | No automatic 14‑day refund in Vixer terms; developer refers users to platform. | Request via Apple’s report system (reportaproblem.apple.com); Apple reviews requests. | Refunds possible in limited circumstances under Google Play policy; generally final sale. |
| Access after cancel | Access typically continues until end of current billing period. | Same - access until period end once cancelled via Apple. | Same - access until period end once cancelled via Google Play. |
| Dispute route in South Africa | Escalate to developer, then platform, then National Consumer Commission if unresolved. | Contact Apple support, then NCC if you believe consumer law was breached. | Contact Google Play support, then NCC for unresolved consumer issues. |
After cancelling
What to do immediately
Save receipts and screenshots showing the cancelled subscription and the end date of access.
Export any important projects or media from Vixer before your access expires.
Where to get help
For App Store purchases use Apple’s refund/reporting channels (e.g., reportaproblem.apple.com) and Apple Support if needed.
For Google Play purchases use Google Play Help and the Play Store account subscription settings to request support.
Escalation if unresolved
If platform and developer support do not resolve the issue, file a complaint with the National Consumer Commission in South Africa and retain all documentation.
Consider your card issuer’s dispute process as a last resort if a legitimate charge cannot be refunded through the above channels.
Address
Developer contact address
Popixels Ltd., Hirshfeld 30, Rishon Le Zion, Tel Aviv 75244, Israel.
Use this address for formal correspondence if platform escalation does not resolve billing or account issues.
Local consumer body
National Consumer Commission (South Africa) is the escalation point for unresolved consumer disputes related to digital purchases.
Collect and send all receipts, screenshots and correspondence when lodging a complaint.