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Cancellation service #1 in South Africa
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I hereby notify you of my decision to terminate the contract relating to the Zacks service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Zacks: Easy Method
What is Zacks
Overview
Zacks is a subscription-based financial research and analysis service that provides stock ratings, equity research, model portfolios and investment tools.
It offers multiple plans and newsletters aimed at retail investors, traders and portfolio managers seeking data-driven recommendations.
How people use it
Users subscribe for market screens, Zacks Rank signals, reports and model portfolios to inform trading and investing decisions.
Subscriptions can be purchased directly on the web or through mobile app stores (Apple App Store, Google Play).
How to cancel Zacks
Cancel via App Store (iOS)
- Open iOS Settings and tap your name.
- Choose Subscriptions, find Zacks and tap Cancel Subscription.
- Note: Zacks does not control App Store subscriptions; Apple handles billing and refunds.
Cancel via Google Play (Android)
- Open the Google Play Store on your Android device.
- Tap your profile → Payments & subscriptions → Subscriptions, find Zacks and cancel.
- Note: Zacks cannot cancel Google Play subscriptions directly; Google handles billing and refunds.
Cancel a direct web subscription (Zacks.com)
- Log in at your Zacks.com account and go to My Account.
- Contact your Account Representative or Customer Support to request cancellation.
- Optionally send a registered-mail written cancellation for proof if you want a physical record.
What happens when you cancel
Access and billing
If you cancelled through Apple or Google Play, access typically continues until the end of the paid period.
For direct web subscriptions, cancellation stops future renewals according to your account settings and Zacks support processes.
Data and account status
Your account and any saved settings or download history may remain accessible unless you request account deletion.
If you need data removed, request account deletion explicitly when contacting Customer Support or your Account Representative.
Will I get a refund?
Standard refund rules and app stores
- App Store and Google Play refunds are handled by Apple and Google respectively; Zacks does not control those refunds.
- Access from App/Play cancellations continues until the paid period ends even if you cancel.
Zacks-specific refund guarantees
- Zacks Ultimate Lifetime (direct purchase): 90-day unconditional refund guarantee.
- Performance-based guarantees (e.g., Zacks Investor Collection, Premium, Newsletters): 100% refund if the portfolio underperforms the S&P 500 and strict criteria are met. Requests require full documentation; approved refunds are typically issued within about 5 business days.
- Zacks Method for Trading Home Study Course: 100% refund within 30 days; you keep the course resources.
Zacks plans and pricing
Pricing snapshot
The table below shows approximate prices converted to South African rand (ZAR) using a mid-market rate provided in the verified data.
Actual billing can vary because of exchange rates and payment provider fees.
| Plan | Price (approx) | Period | Features |
|---|---|---|---|
| Zacks Premium | ≈ R4,037.28 | Annual | Full access to Zacks Rank, equity research, Focus List, screens, reports |
| Zacks Investor Collection | ≈ R958/month or R8,023/year | Monthly / Annual | Access to long-term investor portfolios, buy/sell signals, premium tools |
| Zacks Ultimate | ≈ R4,848/month or R48,558/year | Monthly / Annual | Full market insights and private picks from all Zacks portfolio services |
Your consumer rights in South Africa
General guidance
Zacks' public terms do not state an explicit statutory 14-day cooling-off period for all products. Refund entitlements rely on Zacks-provided guarantees or on consumer protection laws applicable in your jurisdiction.
South African consumers may have additional protections under local consumer law; rights can depend on how the service was sold (distance selling, direct marketing, etc.).
If you need help enforcing rights
If you believe Zacks has not honoured a published guarantee, gather documentation and contact Zacks Customer Support or your Account Representative first.
If unresolved, consider seeking guidance from South African consumer protection authorities or legal advice for your situation.
Customer experiences
Positive experiences
- Some users report strong short-term returns (examples include 13.4% over six months and gains of 60 - 100% on select investments).
- Others report consistent positive recommendations and improved confidence using the service.
Negative experiences
- Reports of difficulty unsubscribing from newsletters and being charged after cancellation attempts.
- Complaints about data handling concerns and reports of alleged breaches or data misuse.
- Some users report recommendations that underperformed and challenges obtaining promised refunds.
Documentation checklist
What to prepare before you cancel
- Subscription details: plan name, billing method (Apple, Google, or direct), account email and user ID.
- Purchase receipts or billing statements showing recent charges.
What to include when requesting a refund
- Clear timeline of events, trade records (for performance-based claims) and documentation that meets refund program criteria.
- Copies of any communications with Customer Support and confirmation numbers.
Common mistakes
Canceling the wrong place
Example: attempting to cancel a mobile subscription through Zacks support when it was billed through Apple or Google.
Result: Charges continue because the app store subscription was not cancelled.
Insufficient documentation for refunds
Example: requesting a performance-based refund without trade records or required evidence.
Result: Refund requests are delayed or denied because strict criteria are not met.
Comparative recap
Quick plan comparison
| Plan | Price (approx) | Billing | Key difference |
|---|---|---|---|
| Zacks Premium | ≈ R4,037.28 | Annual | Core research, Zacks Rank and reports |
| Zacks Investor Collection | ≈ R958/month or R8,023/year | Monthly or Annual | Investor portfolios and buy/sell signals |
| Zacks Ultimate | ≈ R4,848/month or R48,558/year | Monthly or Annual | All-access service with private picks across portfolios |
After cancelling
Immediate actions
- Keep confirmation of cancellation (email, reference number or registered mail receipt).
- Monitor bank or card statements for any unexpected charges in the next billing cycle.
Follow-up and escalations
- If you purchased via Apple or Google, use their refund processes for charge disputes.
- If direct cancellation or refund requests are not resolved, escalate with Zacks Customer Support or your Account Representative and keep written records.
Address
Corporate mailing address
10 S. Riverside Plaza, Suite 1600, Chicago, IL 60606, United States
Notes about contacting
When contacting Zacks from South Africa, include your account email, subscription details and local time zone for scheduling callbacks.
Retain copies of all correspondence for any disputes or refund requests.