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Cancellation JibJab: Easy Method
What is JibJab
Overview
JibJab is an online service that lets users create personalized eCards, short videos, and animated content using face photos and templates.
The service runs on a subscription model that provides access to a library of templates and editing tools via web and mobile apps.
Main features
Users can upload photos, place faces into animated templates, and send or download finished videos and eCards.
Subscriptions grant ongoing access to premium templates and remove per-item purchase limits while active.
How to cancel JibJab
Cancel via iOS (App Store)
- Open the device Settings → tap your name → Subscriptions → JibJab.
- Tap "Cancel Subscription". Access continues until the end of the current billing period.
- For details see JibJab's iOS cancellation help: JibJab iOS cancellation.
Cancel via Android (Google Play)
- Open the Google Play Store app → Profile → Payments & subscriptions → Subscriptions → JibJab.
- Choose "Cancel subscription" and follow the prompts; service remains until period end.
- See details at: JibJab Android cancellation.
Cancel on the JibJab website
- Log into your account on www.jibjab.com → My Info → Membership → Edit Auto‑Renewal Subscription.
- Turn off auto‑renewal to stop future charges; you will keep access until your paid term ends.
- For website refunds or membership questions see: Requesting a refund.
Cancel by contacting JibJab directly
- Email: send a cancellation request to [email protected] with your account email, subscription type, and any purchase receipt details.
- Postal: you may send written requests to the company address (see the Address section below).
- Keep a copy of your cancellation message and any confirmation you receive from JibJab.
What happens when you cancel
Access after cancellation
If you cancel a subscription you purchased through iOS, Android, or the website, you usually retain access through the end of your current paid billing period.
Auto‑renewal is disabled, but content access remains until that period expires.
Account and data
Your JibJab account and created content typically remain available unless you request deletion under JibJab's privacy policies.
If you need account deletion, contact support and request account removal; keep any confirmation for your records.
Will I get a refund?
Direct website purchases
- If you purchased directly on the JibJab website within the past 30 days, or renewed within the past 90 days, you may submit a refund request to JibJab.
- Approved refunds for direct purchases are typically processed within about 3 business days.
- See JibJab's refund help: Requesting a refund.
General policy and mobile purchases
- JibJab’s Terms of Sale state payments are generally non‑refundable, including partially used periods, except where a trial guarantee applies.
- If you purchased via the mobile app, refunds must be requested from Apple or Google Play; JibJab cannot directly refund those purchases.
- JibJab Terms of Sale: Terms of Sale.
JibJab plans and pricing
Pricing availability
Exact current plan prices are not published in the verified source provided here.
Please contact JibJab or check the app stores for up‑to‑date pricing in your currency.
How to get official pricing
View prices in the App Store or Google Play listing for your region, or log into your account on the JibJab website.
| Plan | Price | Notes |
|---|---|---|
| Monthly / Annual | Contact for pricing | Check App Store, Google Play, or website for regional prices and promotions. |
Your consumer rights in United Arab Emirates
Key protections
UAE consumer protection laws require accurate pricing information and fair contract terms from sellers operating in the UAE.
Misleading pricing or difficulty cancelling automatic renewals may breach UAE Consumer Protection regulations.
Enforcement and remedies
- If you believe terms were not clearly disclosed or practices were deceptive, you can lodge a complaint with the UAE consumer protection authority.
- Keep receipts, screenshots of advertised prices, and communication records to support any complaint.
- For official guidance see the UAE Ministry of Economy consumer protection page: UAE Consumer Protection.
Customer experiences
Positive feedback
Some users report prompt, professional customer service and timely responses for cancellations and refunds.
These reports note satisfaction when support resolves billing or access issues quickly.
Negative feedback
Other users have complained about unexpected recurring charges, perceived misleading pricing, and difficulties cancelling auto‑renewals.
If you face ongoing charges after cancelling, collect evidence and contact support or your payment provider promptly.
Documentation checklist
Essential items to prepare
- Account email and username used with JibJab.
- Receipt or order number (website or app store receipt).
- Dates of purchase and last charge shown on your statement.
Supporting evidence
- Screenshots of subscription settings showing cancellation or auto‑renewal turned off.
- Bank or card statement entries showing the charge amount and date.
- Copies of any correspondence with JibJab (email confirmations, support replies).
Common mistakes
Assuming cancelling the app equals cancelling the subscription
Deleting the JibJab app from your device does not cancel a subscription billed through Apple or Google Play.
Always cancel within your App Store or Google Play subscriptions settings to stop renewals.
Not keeping confirmation and proof
Failing to save confirmation emails or screenshots can make resolving disputed charges harder.
Always save cancellation confirmations and check your next billing statement to confirm no further charges.
Comparative recap
Quick comparison
The table below summarizes how to cancel, who handles refunds, and key notes for each method.
Use this to choose the fastest route
| Method | Where to cancel | Who handles refunds | Notes |
|---|---|---|---|
| App Store (iOS) | Device Settings → Subscriptions → JibJab | Apple (request via Apple support) | Access remains until period end; refunds via Apple. |
| Google Play (Android) | Play Store → Subscriptions → JibJab | Google Play (request via Google support) | Cancel in Play Store to stop renewals; refunds via Google. |
| Website (direct) | Log in at JibJab.com → My Info → Membership | JibJab (direct purchases) | Direct refunds possible within specified windows; contact support for requests. |
| Email / Postal | [email protected] or company mailing address | JibJab (direct purchases) | Email is usually fastest; include receipts and account details. |
After cancelling
Confirm cancellation and monitor statements
Save any cancellation confirmation you receive and check your bank or card statement the next billing cycle to ensure no further charges.
If charges continue, contact JibJab support and your payment provider promptly to dispute unauthorized payments.
Helpful official links
- JibJab cancellation and refund help: Requesting a refund
- JibJab iOS cancellation: iOS cancellation
- JibJab Android cancellation: Android cancellation
- UAE consumer protection info: UAE Consumer Protection
Address
Company mailing address
JibJab Bros. Studios
13428 Maxella Ave #363, Marina Del Rey, CA 90292
Support email
For cancellations, refunds, and account help email: [email protected]
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Written by Hind Al Dhaheri
Digital-law graduate · 6 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 6 years.