Cancel Jibjab: Easy Method

What is Jibjab

Overview

JibJab is a digital entertainment service that offers personalized ecards, GIFs and short videos using user-uploaded photos and templates.

It operates on mobile apps and the web with both free content and paid premium membership plans for unlimited access.

Services included

Premium memberships typically include unlimited access to premium ecards, GIFs and videos across supported platforms.

Memberships can be purchased through the JibJab website or via in-app subscriptions on iOS and Android.

How to cancel Jibjab

On iOS (App Store)

• Open Settings on your iPhone or iPad.
• Tap your name at the top, then tap Subscriptions.
• Select JibJab from the list and tap Cancel Subscription.
• Note: the subscription stops at the end of the billing cycle; if Cancel is not visible, it may already be canceled.
• See the official steps: Cancel via Apple (JibJab help).

On Android (Google Play)

• Open the Google Play Store app and tap your profile icon.
• Tap Payments & subscriptions, then Subscriptions.
• Select JibJab and choose Cancel subscription.
• Follow any on-screen confirmation to stop auto-renewal.
• Details: Cancel via Google Play (JibJab help).

On the website (web membership)

• Log into your account on the JibJab website.
• Go to My Info → Membership.
• Edit Auto‑Renewal Subscription and disable auto‑renewal to cancel.
• After disabling auto‑renewal, you retain access until the end of the current term.
• Refund and membership details: Web refunds & cancellation (JibJab help).

What happens when you cancel

Access after cancellation

When you cancel, access continues until the end of the paid billing period or trial term.

You retain premium features through the expiry date; access does not end immediately unless specified otherwise.

Billing and account data

No further recurring charges occur after cancellation unless you re‑subscribe before the term ends.

Your JibJab account and created content typically remain; consider downloading any items you want to keep.

Will I get a refund?

Mobile app purchases (iOS & Android)

• JibJab cannot issue refunds for purchases made through the App Store or Google Play.
• To request a refund for mobile app purchases you must contact Apple or Google directly.
• See guidance: Mobile refund instructions (JibJab help).

Web purchases and general policy

• Web (direct) refunds: available if membership is cancelled less than 30 days after purchase, or renewed in the past 90 days.
• Web refund requests are submitted via the website and processed within about 3 business days.
• General rule: payments are non‑refundable and no refunds are given for partially used periods unless a specific trial or satisfaction guarantee applies.
• Policy reference: JibJab refund policy and Terms of Sale.

Jibjab plans and pricing

Common plans

The following are representative JibJab plans and US$ prices (as listed in the available data).

NZD pricing may vary by App Store or local display - see notes below.

Pricing notes for New Zealand

No NZD prices were publicly available in the provided data as of January 2026.

Check the New Zealand App Store or the JibJab website while signed in from NZ for exact local charges.

Your consumer rights in New Zealand

Cooling‑off and Consumer Guarantees

Under New Zealand law there is generally a 14‑day cooling‑off period for many online purchases, but specifics can vary by product or service.

The Consumer Guarantees Act entitles consumers to remedies if a service is not provided as described or is faulty.

How to seek a remedy in NZ

• If JibJab’s stated policy conflicts with NZ consumer law you may still have rights under local legislation.
• Options include contacting JibJab support, disputing the charge with your payment provider, or lodging a complaint with the Commerce Commission.
• Keep receipts and correspondence when seeking a remedy under NZ law.

Customer experiences

Positive feedback

Some reviewers praise prompt and professional customer service, with refunds and cancellations handled quickly and efficiently.

Example: Sitejabber includes reports of good support and timely resolutions.

Negative feedback

Many Trustpilot (NZ) reviews mention unexpected auto‑renewal charges and difficulty cancelling subscriptions.

Common complaints include unauthorized charges, confusing pricing, and support that some users find inadequate.

See reviews: Sitejabber reviews, Trustpilot NZ reviews.

Documentation checklist

What to have ready

• Account email or username used for JibJab.
• Order receipt or transaction ID from JibJab, Apple, or Google Play.
• Purchase date and platform (iOS, Android, or web).
• Screenshots of billing charges, subscription screen or error messages.

Where to submit

• For App Store purchases request refunds via Apple support (use your Apple purchase history).
• For Google Play purchases request refunds via Google Play Help in your purchase history.
• For web purchases use JibJab’s refund request guidance: Request a refund (JibJab help).

Common mistakes

Cancelling in the wrong place

A common error is attempting to cancel a mobile subscription through the JibJab website instead of through the App Store or Google Play where the charge originates.

If you bought via Apple or Google, you must cancel through that app store to stop renewals.

Assuming an automatic refund

Many users assume cancelling automatically triggers a refund; in most cases it does not, especially for partially used periods.

Also, claiming a refund from JibJab for app store purchases will be unsuccessful - refunds must be requested from Apple or Google.

Comparative recap

At‑a‑glance comparison

Quick comparison of cancellation and refund paths for each purchase method.

Quick takeaways

Cancel via the platform you used to purchase. For refunds, follow the specific channel's rules.

After cancelling

Check your billing

Confirm there are no further charges on your bank or card statement after the subscription term ends.

If you see unexpected charges, contact your payment provider and keep evidence of cancellation.

Need more help

For account or refund help see JibJab support articles: JibJab Help Center.

For mobile refunds use Apple or Google Play support pages linked in the JibJab help articles referenced earlier.

Address

Company address

JibJab (U.S. headquarters): 106 ½ Judge John Aiso Street, #707, Los Angeles, CA 90012, United States of America.

No dedicated New Zealand postal address was identified in the available data; use this address for written U.S. correspondence if required.

Use this for written complaints

If you send a formal written complaint by post, include all documentation and allow time for international delivery and response.

Also consider emailing JibJab support through their Help Center for a faster record of your request.