Cancellation Jibjab: Easy Method

What is Jibjab

JibJab is an online service and mobile app that offers personalized e-cards, videos and animations you can customize with faces and messages. It operates on a subscription model for full access to its premium content, with subscriptions purchasable directly on the JibJab website or through mobile app stores (Apple App Store and Google Play).

How to cancel Jibjab

Which steps you follow depends on where you purchased the subscription. Use the matching method below to turn off auto-renewal or cancel the subscription. If you want a written proof of cancellation, send a copy of your cancellation request by certified or registered mail (tracked) to JibJab’s address listed below.

• Web (JibJab subscription purchased on JibJab.com): Log into your account, go to “My Info” → “Membership” → “Edit Auto-Renewal Subscription.” If no “Edit Auto-Renewal” link appears, auto-renewal is already disabled. Your membership remains active until the end of the paid term.
• Android (Google Play): Open the Google Play Store → Profile → Payments & Subscriptions → Subscriptions → JibJab → Cancel.
• iOS (App Store): On your iPhone/iPad go to Settings → your name → Subscriptions → JibJab → Cancel Subscription. The subscription remains active until the end of the current billing cycle.
• Written cancellation (optional for proof): Send a dated, signed letter stating your account email, subscription type and request to cancel auto-renewal to JibJab’s postal address by certified/registered mail and keep the tracking/receipt.

What happens when you cancel

Canceling stops future automatic renewals but does not immediately remove access. Your membership normally remains active until the end of the paid term you already paid for. For App Store subscriptions, the subscription remains active until the end of the billing cycle even after cancellation. JibJab’s systems will mark the account to prevent further charges; however, account data and history are retained according to JibJab’s privacy and data-retention policies - check JibJab’s website for details if you need full account deletion.

Will I get a refund?

Refund eligibility depends on where you bought the subscription. For memberships purchased on JibJab’s website, JibJab’s Help Center states you can request a refund if the purchase was made less than 30 days ago or if a renewal happened within the past 90 days; eligible web refunds are processed within about 3 business days. For mobile app purchases made through Apple or Google Play, JibJab cannot issue direct refunds - refunds must be requested through Apple or Google’s refund processes. JibJab’s Terms of Sale also state that payments are generally non-refundable and no refunds are given for partially used periods except where a specific trial or satisfaction guarantee applies.

Jibjab plans and pricing

Note: Prices shown in the Canadian App Store are in Canadian dollars. Web prices are listed in USD and will convert to CAD based on the exchange rate used by your payment processor.

Your consumer rights in Canada

In Canada there is generally no automatic statutory 14-day cooling-off right for digital content or subscriptions unless the vendor expressly offers one. JibJab does not provide a statutory 14-day refund by default, but it may offer refunds at its discretion for recent web purchases as described in its Help Center. App-store purchases are governed by Apple’s and Google’s policies, so requests for refunds there must go through those platforms. If you believe you were unfairly billed or misled (for example, involuntary auto-renewal or unclear pricing), you may contact your payment provider to dispute the charge and may consider filing a complaint with your provincial consumer protection office or seeking guidance from the Competition Bureau. This is general information and not legal advice.

Customer experiences

Customer reports are mixed. Some customers describe prompt, professional responses and timely cancellations or refunds for eligible web purchases. Others report repeated unexpected auto-renew charges, difficulty canceling across platforms, or being billed for annual plans when they expected month-to-month billing. Complaints submitted to review sites and consumer agencies have focused on ongoing charges after attempted cancellations and frustration with refund outcomes for non-eligible purchases.

Documentation checklist

• Account email and username used with JibJab
• Order confirmation or receipt (date, amount, transaction ID)
• Billing statement or credit-card transaction showing the charge
• Screenshot(s) of your subscription settings showing cancellation or lack of auto-renew link
• Copy of any written cancellation request and certified/registered mail tracking receipt if you mailed a cancellation

Common mistakes

Customers often try to cancel in the wrong place: disabling auto-renew on the website does not cancel an App Store or Google Play subscription and vice versa. Another frequent mistake is assuming cancellation entitles you to a refund; JibJab’s Terms of Sale state payments are non-refundable except in specific, time-limited situations. People also sometimes fail to keep proof of cancellation (screenshots, confirmation emails, or certified mail receipts), which makes disputes harder to resolve. Example: a user cancels via the website but keeps being charged because the subscription was actually billed through Google Play - cancelling the website subscription alone will not stop the Play Store charge.

Comparative recap

After cancelling

Keep copies of your cancellation confirmation, transaction records and any correspondence. If you need to request a web refund, start with JibJab’s Help Center: Request a refund (JibJab Help Center). For app refunds see JibJab’s guidance for mobile: Mobile app refund info, Cancel Android subscription, and Cancel Apple subscription. If you believe you were charged unfairly and cannot resolve it with JibJab or the app store, consider contacting your bank or card issuer to dispute the charge and, if necessary, reach out to provincial consumer protection offices or the Competition Bureau for further guidance.

Address

JibJab
106 ½ Judge John Aiso St. #707
Los Angeles, CA 90012
United States of America