Cancellation Mubi: Easy Method

What is Mubi

Service overview

Mubi is a subscription streaming service that offers a curated selection of independent, classic and international films. The library focuses on handpicked titles and rotating selections rather than a large on-demand catalogue.

Key characteristics

Mubi is known for curation, time-limited availability of certain films and editorial content such as reviews and essays. It is available via web, mobile apps and selected smart TV platforms.

How to cancel Mubi

If you subscribed directly on MUBI (web)

• Log in at mubi.com.
• Go to Account Settings > Subscription.
• Choose Cancel subscription and confirm. Your access continues until the end of the paid period.

If you subscribed through an app store or need another method

• Apple App Store (iOS / Apple TV): cancel in your Apple ID subscriptions in the App Store settings. See MUBI guidance at MUBI help - Apple unsubscribe.
• Google Play Store (Android): cancel via Google Play > Subscriptions. See MUBI guidance at MUBI help - Google Play subscriptions.
• Other methods: MUBI accepts cancellation requests through support channels; postal or written requests may be possible where required by local rules or terms.

What happens when you cancel

Access after cancellation

If you cancel a subscription taken directly through MUBI, you retain access to the service until the end of your current paid period. There is no immediate loss of access on cancellation.

Renewal and billing

Automatic renewal stops after cancellation, so you will not be billed again at the next cycle if the cancellation is processed correctly. If you subscribed via an app store, billing and renewals are managed by that store.

Account and data

MUBI retains account details per its privacy policy and terms. If you need account deletion or data export, contact MUBI support and review the terms at MUBI Terms of Service.

Will I get a refund?

MUBI refund policy

Subscriptions are generally non-refundable and non-creditable according to MUBI’s terms. Refunds are only provided at MUBI’s sole discretion or where applicable law requires otherwise.

Exceptions and special cases

• Notebook magazine subscriptions: you may cancel anytime, but no refund is issued once the first issue has been received.
• Local consumer protection laws (see next section) may create additional rights to a refund or withdrawal during a statutory cooling-off period.

Mubi plans and pricing

Overview

No official AED (United Arab Emirates Dirham) prices were publicly found for MUBI at the time of this guide. MUBI displays prices for other regions, but UAE pricing may require accessing the UAE version of the site or app while located in the UAE.

Contact for current pricing

Your consumer rights in United Arab Emirates

Cooling-off period and digital services

UAE consumer protection regulations generally provide a cooling-off or withdrawal right for certain contracts, including some digital services, typically within 14 days unless exempted.

Applying local law to cross-border services

MUBI’s “no refunds” policy may be limited by UAE law where a withdrawal right applies. Enforcement against cross-border platforms can be more complex, but local consumer protection bodies can advise or take action.

Where to get official help

For official guidance and to lodge complaints, consult UAE government consumer information such as the UAE official portal: UAE Consumer Protection.

Customer experiences

Positive feedback

Many users praise MUBI for its curated, art-house and classic film selections and editorial content. Some describe the catalogue as containing “gems” not widely available elsewhere.

Common complaints

• Reports of continued charges after cancellation or slow support responses by some users.
• Issues with app performance on certain devices (buffering, lag, playback problems).
• Perceived mismatch between titles shown while browsing and what is actually available after subscribing.

Documentation checklist

Required items for cancellation or dispute

• Account email and username used to subscribe.
• Proof of payment (bank/credit card statement, app store receipts).
• Date of cancellation attempt and screenshots of subscription settings if available.

Optional supporting documents

• Correspondence with MUBI support (emails, ticket numbers).
• App store subscription receipts for Apple or Google Play purchases.

Common mistakes

Attempting to cancel in the wrong place

One common error is cancelling on the MUBI website when the subscription was billed by Apple or Google Play. In that case you must cancel via the App Store or Google Play to stop future charges.

Not keeping proof of cancellation

Failing to save confirmation of cancellation or a screenshot of the subscription page can make disputes harder to resolve. Always keep confirmation and payment receipts.

Comparative recap

How MUBI compares

The table below gives a brief qualitative comparison between MUBI and mainstream streaming services to help set expectations.

At-a-glance comparison

After cancelling

Useful links

• MUBI Terms of Service: mubi.com - Terms of Service
• MUBI help - Apple unsubscribe: MUBI help (Apple)
• MUBI help - Google Play subscriptions: MUBI help (Google Play)
• UAE Consumer Protection information: UAE official portal - Consumer Protection

Next steps after cancellation

• Save cancellation confirmation and any support ticket numbers.
• Monitor your bank or card statement for any unexpected charges and gather receipts if you need to dispute.
• If you believe UAE consumer law applies, contact local consumer protection authorities for guidance and to file a complaint if necessary.

Address

Corporate address

Mubi corporate address (public): New Street Square 5, EC4A 3TW, London.

Contacting support

For account changes or support, use the MUBI website Help/Support pages after logging into your account. Keep proof of identity and payment details ready when requesting assistance.