Cancel Mubi: Easy Method

What is Mubi

Service overview

Mubi is a subscription streaming service focused on curated films, festivals and classics. It offers an ad-free catalogue and rotating selections chosen by curators.

How people use it

Subscribers stream on web, mobile apps and selected devices and can join a 7-day free trial in many regions. Plans and regional pricing vary; New Zealand listings commonly show a monthly plan with a short trial.

How to cancel Mubi

Cancel if you subscribed directly on Mubi (web)

Follow these steps if you signed up at MUBI’s website. Online cancellation is preferred and fastest.

• Log into your MUBI account on mubi.com.
• Go to Settings → Subscription.
• Choose Cancel subscription and follow on-screen prompts.
• Cancel at least 1 calendar day before renewal to avoid being charged again.

Cancel if you subscribed via Apple App Store (iOS)

Apple manages billing for App Store subscriptions; you must cancel through your Apple ID settings.

• Open Settings on your iPhone/iPad → tap your name → Subscriptions.
• Find MUBI and select Cancel Subscription.
• Turn off auto-renew at least 24 hours before the period ends to prevent renewal.
• Reference the App Store listing: MUBI on the App Store.

Cancel if you subscribed via Google Play (Android)

Google Play subscriptions must be managed through your Google account - not via the MUBI app or website.

• Open the Google Play Store → Menu → Subscriptions.
• Select MUBI → Cancel subscription and follow prompts.
• If you need guidance, see MUBI’s help article: MUBI Help - Google Play.

What happens when you cancel

Access to service

If you cancel, you generally retain access until the end of the period you already paid for. Access ends when that paid period expires.

Renewal and billing

Cancelling prevents future auto-renewals but does not usually trigger a refund for the current period. Make sure you cancel before the provider’s required deadline (see cancellation section).

Account and data

Your account remains in MUBI’s system; content added to lists may persist. Review MUBI’s account or privacy settings if you want data removed or modified.

Will I get a refund?

MUBI's stated refund policy

MUBI’s Terms of Service state payments are non-refundable and there are no refunds or credits for partially used periods, except in exceptional cases or as required by law.

Exceptions and disputing charges

• If you believe a charge was an error, contact MUBI support for assistance and provide proof of the issue.
• Exceptional or legally required refunds may be considered, but are not guaranteed under the standard policy.

Mubi plans and pricing

Typical New Zealand pricing

Below is pricing information compiled from New Zealand sources. Regional pricing can change; check MUBI for current rates before subscribing.

Plans table

Your consumer rights in New Zealand

Relevant laws

New Zealand’s Consumer Guarantees Act and Fair Trading Act protect consumers when services are not provided with reasonable care, do not match descriptions, or where advertising is misleading.

How these laws may apply

• Non-refundable terms can be challenged if the service fails to match its description or cannot be cancelled as advertised.
• If MUBI does not provide promised content or repeatedly charges after cancellation, you may have remedy options under NZ law.

Recommended escalation steps

• Contact MUBI support first with evidence.
• If unresolved, contact your payment provider (Apple/Google or your card issuer) to dispute a charge.
• Escalate to New Zealand authorities: Consumer Protection or the Commerce Commission.

Customer experiences

Positive experiences

Some users report helpful and prompt customer service, especially around trial cancellations where support confirmed no charge after a free trial.

Negative experiences

Many reviewers describe difficulties cancelling, unresponsiveness from support, unexpected charges after cancellation, and technical issues such as buffering or app errors.

Takeaways

• Keep records (screenshots, confirmation emails) when you cancel to help if problems arise.
• Choose the correct cancellation path based on how you subscribed (web, Apple, Google).

Documentation checklist

Essential items to collect

• Account email and username used for MUBI.
• Receipt or bank/statement showing the charge.
• Subscription confirmation or welcome email from MUBI.

Proof of cancellation attempts

• Screenshots of cancellation steps and confirmation screens.
• Dates and times of cancellation attempts and any support correspondence.
• Device/store used to subscribe (Web, Apple ID, Google Play).

Common mistakes

Cancelling in the wrong place

Many users try to cancel on mubi.com even though their subscription is billed by Apple or Google. If you subscribed through the App Store or Google Play, you must cancel through those stores.

Missing the cancellation window

Assuming cancellation can occur at any moment without affecting the next charge is a frequent error. Apple requires cancellation at least 24 hours before renewal; MUBI direct requires 1 calendar day.

No supporting evidence

Failing to keep confirmation emails, screenshots or billing statements makes resolving disputes harder. Always save proof when you cancel or contact support.

Comparative recap

Summary purpose

The table below compares the main cancellation paths, refund stance and deadlines to help you choose the correct route for your situation.

Comparison table

After cancelling

Check access and confirmations

After cancelling, confirm you received a cancellation confirmation email or on-screen message. Keep that confirmation until the billing period ends and no further charges appear.

Helpful links and next steps

• MUBI Terms of Service: mubi.com - Terms of Service
• MUBI Help Center: help.mubi.com
• MUBI App Store listing (NZ): MUBI on the App Store
• Consumer Protection NZ: consumerprotection.govt.nz
• Commerce Commission NZ: comcom.govt.nz

Address

Postal address for cancellation (use UK address as no dedicated NZ postal address found)

Mubi UK Limited
5 New Street Square
London, EC4A 3TW
United Kingdom

Notes on postal cancellations

Postal cancellation is an option if you prefer written records; send a clear letter with your account details and keep proof of posting. Online cancellation via your account is quicker and recommended when possible.