Cancellation Mubi: Easy Method

What is Mubi

Overview

MUBI is a streaming service and curated film platform offering a rotating catalogue of films, original editorial content and a digital magazine. It focuses on curated selections rather than a large on‑demand library, and is available via web, mobile apps and third‑party platforms (Apple App Store, Google Play, Amazon Channels, Roku, etc.).

How to cancel Mubi

• Subscribed via Apple App Store (iOS / Apple TV): open your device’s App Store settings, go to your Apple ID > Subscriptions, find MUBI and cancel there. MUBI cannot cancel App Store subscriptions for you. See MUBI’s Apple unsubscribe help: help.mubi.com.
• Subscribed via Google Play (Android): open Google Play > Payments & subscriptions > Subscriptions, select MUBI and cancel. Google Play‑billed subscriptions must be managed through Google Play. See details: fr.help.mubi.com.
• Subscribed via MUBI website (web): sign in at MUBI, go to Account > Subscription (or Membership) settings and cancel from there; you will keep access until the end of the paid period. See online cancellation help: help.mubi.com.
• Subscribed through the app but billed directly by MUBI: check the app’s Account or Subscription section to cancel; some in‑app billing may still require the platform (Apple/Google) to cancel. Guidance: intercom.help.
• Subscribed via Amazon Prime Channels, Roku or other platforms: cancel through your Amazon or Roku account/subscription settings - MUBI cannot cancel platform‑billed subscriptions for you. See platform guidance: intercom.help.
• If you prefer postal cancellation: send a raccomandata A/R (registered mail) to MUBI’s Italian registered office: Via Tuscolana, 1055, 00173 Roma, Italia. Keep proof of mailing and delivery.

What happens when you cancel

When you cancel a MUBI subscription through the correct channel you will typically retain access until the end of your current paid period; the subscription will not renew after that date. Cancelled accounts usually keep profile data (watchlist, viewing history) for a period defined by MUBI’s data retention policies, but availability of saved items and access to features ends when the subscription expires. If you signed up via a third party (Apple, Google, Amazon, Roku), cancellation must be processed there; notifying MUBI directly will not stop renewals billed by those platforms.

Will I get a refund?

MUBI’s Terms of Service state that subscription payments are non‑refundable and there are no refunds or credits for partially used periods except at MUBI’s sole discretion or as required by applicable law. MUBI’s Help Center reiterates that subscriptions are generally non‑refundable but asks users to contact support if charges appear in error: MUBI Terms, help.mubi.com. In Canada, statutory consumer protections may require a refund in certain circumstances (see next section), and MUBI may grant refunds at its discretion for billing errors or exceptional cases.

Mubi plans and pricing

Your consumer rights in Canada

Canadian consumer protection laws differ by province but may provide statutory rights that cannot be waived by a service’s terms - this can include remedies for unauthorized charges, defective digital services or failure to provide a service as described. If you are charged after cancellation or the service materially differs from what was promised, you may be entitled to a remedy under provincial consumer protection legislation. You can also raise disputes with your payment provider (bank, credit card issuer) for an unauthorized or erroneous charge (chargeback), or file a complaint with your provincial consumer protection office. Cancelling through the correct channel and keeping documentation strengthens your position in any dispute.

Customer experiences

Public reviews show a mix of positive and negative experiences. Many users praise MUBI’s curated film selections, thoughtful programming and editorial content, and some report helpful customer support during free trials. Common criticisms include difficulty cancelling subscriptions (especially when billed via third parties), unexpected or continued charges after cancellation, and technical problems such as buffering, playback errors or difficulties navigating content availability. Several users also report that titles promoted in content lists are not always available in every region or on every platform.

Documentation checklist

• Subscription confirmation email or subscription ID
• Screenshot of your active subscription settings and the cancellation action (or of the App Store/Google Play subscription page showing MUBI)
• Payment/billing statement showing the charge(s) (bank or card statement)
• Confirmation email or on‑screen confirmation after cancelling (or registration number for raccomandata A/R)
• Dates and times of charges and cancellation attempts, plus the platform used (Apple, Google, web, Amazon, Roku)
• Any support ticket numbers or correspondence with MUBI or the platform

Common mistakes

A frequent mistake is cancelling within the MUBI app or account when the subscription is actually billed by Apple, Google or another platform - platform‑billed subscriptions must be cancelled through that platform’s subscription settings. Another error is assuming cancellation is complete without confirming a cancellation receipt or checking that the next renewal is scheduled to stop; users sometimes believe a cancellation occurred but the platform continued to bill because the cancellation was not processed correctly. Failing to save screenshots or confirmation emails makes disputes harder to resolve. Finally, confusion between free trial terms and paid billing dates can lead to unexpected charges - note the exact trial end date and billing start.

Comparative recap

After cancelling

After you cancel, check for and save any confirmation emails or on‑screen confirmation. Monitor your bank or card statements to ensure no unexpected renewals occur. If you believe you were charged in error or charged after cancelling, contact the billing platform (Apple, Google, Amazon, Roku) if applicable, then contact MUBI Support explaining the issue and include your documentation. Helpful links: MUBI Terms: mubi.com/terms_of_service, Help & Support index: help.mubi.com, refund guidance: help.mubi.com/refunds. If a platform billed you, use Apple/Google/Amazon/Roku support pages for billing disputes and refund requests.

Address

Via Tuscolana, 1055, 00173 Roma, Italia