Cancel Mubi: Easy Method

What is MUBI

Service overview

MUBI is a subscription streaming service focused on curated films, classics and festival titles. It offers a rotating selection of movies and a dedicated app for many devices.

How it applies in Nigeria

In Nigeria, MUBI is available via its website and through app stores on mobile and TV devices. Pricing and billing may appear in USD or local currency, depending on the platform.

How to cancel MUBI

Cancel when you subscribed on the web (direct via MUBI site)

• Sign in at MUBI.
• Go to Account → Subscription (or Account settings → Subscription).
• Choose the cancel option; confirmation will appear and you will retain access until the end of the paid period.

Cancel when you subscribed via Apple App Store

• Open your device Settings or the App Store app and go to your Apple ID → Subscriptions.
• Find the MUBI subscription and select Cancel Subscription.
• Do not attempt to cancel from the MUBI app or website - Apple handles billing for App Store subscriptions.

Cancel when you subscribed via Google Play or other third-party platforms

• Open the Google Play Store → Menu → Payments & subscriptions → Subscriptions.
• Select MUBI and tap Cancel subscription.
• If your subscription was bought through another third party, manage it through that platform’s subscription settings.

What happens when you cancel

Access after cancellation

If you cancel a paid subscription directly via MUBI, you will generally retain access to MUBI until the end of your current paid billing period.

Renewal and future billing

Canceling stops future automatic renewals. Charges should not continue after cancellation, but platform-managed subscriptions (Apple/Google) must be cancelled within those platforms.

Account and data

Canceling a subscription does not necessarily delete your MUBI account or viewing history. If you want data removed, contact MUBI support and follow their account-deletion procedures.

Will I get a refund?

Store policy and general rule

MUBI’s stated policy is that subscriptions are non‑refundable and there are no refunds or credits for partially used periods, except at MUBI’s sole discretion or if required by law.

Exceptions and errors

• MUBI may assist if a charge was made in error - this is handled case by case.
• If you were charged through Apple or Google, you may also request a refund via their receipts/support processes.
• Where local law requires a refund, MUBI’s policy is subject to that law.

MUBI plans and pricing

Overview

Exact subscription prices for Nigeria were not available in the sources provided. Prices can vary by platform and local billing currency.

Where to check local pricing

Check the MUBI Nigeria memberships page or the App Store / Google Play on a Nigerian account for precise local pricing and billing currency.

Your consumer rights in Nigeria

General legal context

MUBI’s terms do not mention a 14‑day withdrawal right; digital subscription services often lose cooling‑off rights once access is provided.

Local protections and remedies

• Nigerian consumer protection law may still provide remedies for unfair contract terms, erroneous charges, or misrepresentation.
• If you believe you were charged unfairly, you can contact local consumer protection agencies or the platform (Apple/Google) that processed the payment.
• Where applicable law requires refunds, MUBI’s “no refund” policy may be overridden by statute.

Customer experiences

Positive reports

• Some users said cancelling a free trial successfully prevented further charges and praised MUBI’s film selection and helpful support during trials.
• There are reports of quick refunds in isolated cases when mistaken charges occurred.

Negative reports

• Many complaints describe continued billing after cancelling and difficulty finding or using cancellation options.
• Other common issues include slow or unhelpful customer service and occasional playback or app performance problems.

Documentation checklist

What to gather before contacting support

• Account email and username used for MUBI.
• Receipt or transaction ID showing the charge (from MUBI, Apple, or Google Play).
• Date of cancellation attempt and screenshots of subscription screens if available.

Additional items to help refunds or disputes

• Proof of cancellation confirmation (email or on‑screen confirmation).
• Any correspondence with MUBI support or platform support.
• Device and platform details (iOS, Android, Apple TV, web browser).

Common mistakes

Attempting to cancel in the wrong place

Many users try to cancel inside the MUBI app even when the subscription was billed by Apple or Google Play. If you subscribed through an app store, cancel through that store.

Assuming immediate refunds

MUBI’s policy states no refunds for partial periods. Expect to retain access until period end and that refunds are not guaranteed unless a billing error occurred or local law requires it.

Comparative recap

Quick platform comparison

The table below compares the main cancellation routes and refund expectations for each billing platform used by MUBI.

After cancelling

What to check immediately after cancellation

• Confirm you received a cancellation confirmation email or on‑screen message.
• Keep the last receipt and any confirmation for 60 - 90 days in case of billing disputes.

Helpful links and next steps

• MUBI main site: https://mubi.com
• Apple support for subscriptions: https://support.apple.com/en-us/HT202039
• Google Play subscriptions: https://support.google.com/googleplay/answer/7018481

Address

Main mailing address

546 Bryant St. San Francisco, CA 94107 USA

Other registered offices (public listings)

Public records and company profiles list additional registered offices in the UK and Italy. For legal or registered‑office queries, consult MUBI’s official site or corporate filings.