Cancel MUTV online
Cancellation service #1 in United Arab Emirates
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Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Mutv service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Mutv: Easy Method
What is MUTV
Overview
MUTV is Manchester United’s official club television channel and streaming service, offering live pre-season matches, interviews, documentaries, match highlights and a 24/7 channel stream.
Service delivery
MUTV is available via the Manchester United website, the club app, and mobile apps on iOS (App Store) and Android (Google Play).
How to cancel MUTV
Cancel via App Store (iOS)
- Open iPhone Settings.
- Tap your name at the top.
- Select Subscriptions.
- Find and select MUTV, then choose Cancel Subscription.
- Turn off auto-renew at least 24 hours before the period ends to avoid renewal.
Cancel via Google Play (Android)
- Open the Google Play Store app.
- Tap Menu (three lines) and choose Subscriptions.
- Select MUTV - Manchester United TV.
- Tap Cancel Subscription and follow prompts to confirm.
Cancel via Web / ManUtd.com
- Log in at https://www.manutd.com/en/mutv/ and go to My United or MUTV > Manage account / Billing / Subscriptions.
- Use the on-site Manage/Cancel options if available.
- If navigation loops or the option is not present, send an email requesting cancellation to mutvdigitalweb@manutd.co.uk or digitalfeedback@manutd.co.uk.
What happens when you cancel
Access after cancelling
Cancelling stops future renewals but does not terminate your current paid period immediately.
You retain access to MUTV until the end of the paid subscription period.
Data and account
Your account and profile normally remain active; account data and viewing history are retained unless you request deletion.
To remove personal data or close the account, contact MUTV support by email.
Will I get a refund?
General refund policy
MUTV’s published policy states paid recurring subscriptions and purchases are final and non-refundable as a rule.
Refunds from MUTV are rare and granted only in exceptional circumstances.
Platform-specific refunds
- For iOS subscriptions, request refunds through Apple Support (Apple controls App Store refunds).
- For Android/Google Play, request refunds through Google Play support (Google controls Play Store refunds).
- If access was broken or cancellation was obstructed, document the issue and include it in any refund request.
MUTV plans and pricing
Available plans
Prices shown are AED amounts listed for the UAE (Apple TV App Store listing). Offers can vary by platform and time.
Notes on pricing
Annual prices may appear with minor variations or alternate offers; verify the final price at checkout on your device.
| Plan | Price (AED) | Period | Features |
|---|---|---|---|
| MUTV Monthly Pass | AED 29.99 | Monthly | Full MUTV access: live pre-season matches, 24/7 stream, shows, documentaries, highlights |
| MUTV Annual Pass | AED 36.99 | Annual | Full MUTV access for one year (may be promotional or standard annual offer) |
| MUTV Annual Pass (alternate) | AED 37.99 | Annual | Full MUTV access for one year (alternate/rounded offer) |
Your consumer rights in United Arab Emirates
General protections
UAE consumers are protected by local consumer protection frameworks and have rights against unfair commercial practices and defective digital services.
If a service is not delivered as promised, you may be entitled to remedies including a refund, repair, or replacement depending on the issue.
Actions you can take in UAE
- Document the problem (screenshots, dates, correspondence) before contacting the provider.
- If MUTV or the platform does not resolve the issue, you can escalate complaints to UAE consumer protection authorities or via the official government portal.
- For platform payments (Apple/Google), file a dispute through their official support channels.
Customer experiences
Common negative reports
- Users report being unable to cancel via website due to navigation loops or redirects.
- Some subscribers experienced access errors (app still asking to subscribe despite active subscription).
- Instances where only annual plans appeared or monthly options were missing or not restored correctly.
How users resolved issues
Many users who could not cancel via the website emailed MUTV support or requested refunds through Apple/Google.
Keep records of attempts to cancel; this helps with platform refund requests or complaints to consumer authorities.
Documentation checklist
What to gather before cancelling
- Subscription details: account email, subscription start date, plan type (monthly/annual).
- Payment receipts or bank/card statement lines showing MUTV charges.
- Screenshots of the subscription page, error screens, or navigation loops.
What to include in support or refund requests
- Clear request (cancel subscription / request refund), dates, and evidence of the issue.
- Preferred resolution (refund, access restored, or account deletion) and contact details.
Common mistakes
Assuming cancellation is immediate
Many subscribers expect access to stop immediately after cancelling; in reality, the subscription remains active until the paid period ends.
Check the renewal date to know when access will actually cease.
Not using the correct platform to request a refund
Requesting refunds from MUTV for App Store or Google Play purchases often fails - you must request refunds via Apple or Google.
Keep evidence of failed attempts to cancel on MUTV’s site if you need to escalate to the platform or authorities.
Comparative recap
Quick platform comparison
The table below summarises cancellation and refund routes for each platform, to help you pick the correct route quickly.
Key takeaways
Use the platform where you originally subscribed to cancel and request refunds; use MUTV support only for account-specific issues or access problems that require evidence.
| Platform | How to Cancel | Refund Route | Notes |
|---|---|---|---|
| App Store (iOS) | iPhone Settings → Your Name → Subscriptions → MUTV → Cancel | Request refund via Apple Support | Turn off auto-renew 24+ hours before period end; Apple handles refunds |
| Google Play (Android) | Google Play Store → Menu → Subscriptions → MUTV → Cancel | Request refund via Google Play support | Subscription remains until end of paid period; Google handles refunds |
| Web / ManUtd.com | Log in to ManUtd.com → My United / Manage account → Cancel or email support | Contact MUTV support; if unresolved, escalate to UAE consumer authorities | Some users report navigation loops; email mutvdigitalweb@manutd.co.uk if needed |
After cancelling
Useful official links
Official MUTV page: https://www.manutd.com/en/mutv/
Apple refund info: https://support.apple.com/en-us/HT204084
Contact and next steps
- Email MUTV support for web/account issues: mutvdigitalweb@manutd.co.uk and digitalfeedback@manutd.co.uk.
- For Google Play refunds: Google Play refund policy.
- If the provider does not resolve a legitimate issue, contact UAE consumer protection authorities with your documentation.
Address
MUTV / Company address
Manchester United Television (MUTV), Sir Matt Busby Way, Old Trafford, Manchester, M16 0RA, United Kingdom.
Notes on contacting by post
Postal inquiries can be sent to the above address, but email is faster for digital account issues.
Keep copies of all correspondence and proof of postage if sending physical documents.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.