cancellation Starnow: Easy Method

What is Starnow

Overview

Starnow is an online casting and talent platform that connects performers, models and creatives with job opportunities in film, TV, theatre and commercial work.

The service lets users create profiles, upload media, and apply to casting calls or jobs posted by casting directors and agencies.

Who uses it

Users include actors, models, musicians, crew and other creative professionals looking for paid work and exposure.

Clients such as casting directors, production companies and agents use Starnow to find and contact talent directly.

How to cancel Starnow

Preferred method: online via your Starnow account

• Log in at www.starnow.com with the email you used to sign up.
• Go to Account or Settings, select "Manage Subscription" or "Membership" and choose "Cancel subscription".
• Follow prompts to confirm cancellation and keep any confirmation email or screenshot for your records.

Other accepted methods (email and postal mail)

• Email support: send your cancellation request to Starnow support via the address listed on their official site. Include your account email, subscription name, and transaction receipt.
• Postal mail: send a signed cancellation request to the registered Starnow mailing address (see Address section). Include account details and a copy of your receipt.
• If you purchased via Apple or Google in-app purchase, cancel via your App Store / Google Play subscriptions (see After cancelling section for links).

What happens when you cancel

Access and content

When you cancel, you usually retain access to paid features until the end of the current billing period.

Your Starnow profile and uploaded media typically remain on the platform unless you request deletion separately.

Billing and renewal

Cancellation stops future automatic renewals; no new charges should occur after the current paid period ends.

If you see unexpected charges, check which account or app-store subscription was billed and contact support promptly.

Will I get a refund?

Standard policy

Refund rules vary by how you bought the subscription. Purchases made through the Apple App Store or Google Play are usually handled by those stores.

Direct purchases from Starnow’s website are subject to Starnow’s own refund policy; refunds are not guaranteed for completed periods.

Exceptions and how to request

• If you believe you qualify for a refund (double charge, billing error), gather receipts and transaction IDs.
• Contact Starnow support with evidence, or request a refund via Apple/Google if you purchased in-app. Keep copies of all correspondence.

Starnow plans and pricing

Pricing table (UAE - App Store reference)

Pricing source

Prices above were taken from UAE App Store listings (late 2025) and reflect multiple membership tiers and in-app purchase prices.

Actual prices may change; check your App Store or Starnow account for the final billed amount.

Notes

• "Full Membership" appears at multiple price points - this likely reflects different tiers or durations.
• If unsure which plan you purchased, check your receipt or subscription details in your account or app-store subscription settings.

Your consumer rights in United Arab Emirates

Cancellation rights under UAE rules

UAE consumer protection gives residents the right to fair treatment, clear contract terms and remedies for misleading or faulty services.

Digital subscription disputes can be raised with local consumer protection authorities if the merchant does not resolve them.

Getting help and escalating

• First contact Starnow support and keep written records of your requests and responses.
• If unresolved, file a complaint with your local Department of Economic Development or via the UAE government consumer portal: u.ae.

Customer experiences

Common positive feedback

Many users praise Starnow for exposing talent to a wide range of casting opportunities and for an easy-to-use profile system.

Members report value when they secure auditions and bookings through the platform.

Common complaints and issues

Typical complaints relate to unexpected renewals, unclear cancellation steps and variation in membership pricing.

Users often find refunds depend on whether the purchase was via an app store or direct billing, causing confusion.

Documentation checklist

Required information to cancel or dispute

• Account email and username
• Subscription name and billing period
• Transaction ID or receipt (from App Store / Google Play / bank)
• Date of purchase and last charged amount

Helpful extras to include

• Screenshots of billing, subscription page and cancellation attempts
• Reference numbers from previous support interactions
• A clear written request stating you want to cancel and whether you request a refund

Common mistakes

Cancelling the wrong account

Many users have multiple email addresses and accidentally cancel a different Starnow account than the one being billed.

Always confirm the account email and subscription details before submitting a cancellation.

Forgetting in-app store cancellations

If you subscribed via Apple or Google, cancelling on the Starnow website alone may not stop renewals - cancel the subscription in the respective store.

Check your App Store or Google Play subscriptions page to ensure cancellation is confirmed.

Comparative recap

Quick comparison

Recommendation

• Confirm the exact subscription and billing source (Starnow vs App Store) before cancelling.
• Keep proof of cancellation and monitor your bank/App Store for any further charges.

After cancelling

Check bank and app-store records

Verify that the subscription shows as cancelled in your Starnow account and in Apple/Google subscriptions if applicable.

Watch your bank or card statement for one billing cycle to ensure no further charges appear.

Re-activation and alternatives

• You can reactivate your subscription anytime via your Starnow account.
• For support or disputes, contact Starnow via their official site: www.starnow.com.
• Apple subscription support: Apple subscriptions. Google Play support: Google Play subscriptions.

Address

Mailing address

Starnow (registered contact for correspondence):

PO Box 6372, Marion Square, Wellington, 6141, New Zealand

How to use this address

• Include your account email, subscription details and a signed cancellation request when posting.
• Send by tracked mail and keep a copy of everything you send for dispute evidence.