Cancellation Starnow: Easy Method

What is Starnow

StarNow is an online talent marketplace and membership service for performers, models, and creatives that offers paid subscriptions for increased visibility and unlimited applications. The platform was acquired by Backstage, and membership billing can be processed either directly through StarNow’s website or through third-party payment processors such as Apple (App Store) or PayPal.

How to cancel Starnow

• App Store (iOS): Subscriptions purchased through Apple must be cancelled via Apple’s iOS subscription controls. You can open the StarNow app and go to Account Settings → Privacy → Account Options → Cancel My Subscription, which redirects you to Apple’s subscription management; StarNow/Backstage cannot cancel App Store subscriptions on your behalf. For Apple’s process see StarNow / Backstage guidance.
• Web (StarNow website): If you subscribed directly on the StarNow website (not via Apple), sign in, open your StarNow Account Settings, and turn off Auto‑Renew to cancel. This is a self‑service cancellation and takes effect immediately while you keep access until the paid period ends; see cancellation & refunds.
• Other payment methods (e.g., PayPal): If you subscribed via PayPal or another non‑Apple method and need help terminating auto‑renew, contact the Customer Success Team at [email protected]. Cancellation will generally take effect at the period end.

What happens when you cancel

Cancelling a subscription stops future auto‑renewal. For web and non‑Apple subscriptions, turning off Auto‑Renew takes effect immediately but you retain access for the remainder of the paid period. For Apple (App Store) subscriptions, cancelling through Apple stops future renewals but your iOS subscription typically remains active until the current App Store billing period ends. StarNow cannot cancel App Store subscriptions for you.

Account data and profile content usually remain on your StarNow account after cancellation unless you request account deletion under their data policies. Note that some users have reported loss of messages or changes in platform functionality following corporate changes; keep local copies of important messages or application records if you need proof of activity.

Will I get a refund?

Refund eligibility depends on subscription type and timing. Monthly subscriptions are generally not eligible for refunds except in cases of double billing or clerical error. For quarterly, semi‑annual, or other long‑term subscriptions, refunds may be available if the cancellation falls within 30 days of purchase or renewal. If you request cancellation before a billing event and can show a timestamp before renewal, a refund may be considered, though monthly plans typically remain ineligible. For StarNow’s published policy see cancellation & refunds and subscription benefits.

Starnow plans and pricing

Your consumer rights in Canada

Under Canadian consumer protection standards, automatic renewals must be clearly disclosed and cancellation processes must be easy to exercise. Provincial consumer protection laws and the federal Competition Act require clear disclosure of recurring charges. If automatic renewal was not prominently disclosed or cancellation was made but charges continued, you may have grounds to dispute the charge. Pre‑paid time you did not use may entitle you to a proportional refund depending on the terms and applicable provincial rules. If you are charged after cancelling or denied a refund contrary to the stated policy, you can dispute the transaction with your credit card issuer, file a complaint with your provincial consumer protection office, or contact the Competition Bureau for guidance.

Customer experiences

Experiences reported by users are mixed. Some long‑term members report consistent value and steady work through StarNow, including international bookings. However, many users have complained about recurring charges after cancellation, difficulty obtaining refunds or responses from customer service, and negative effects after the Backstage acquisition - such as layout changes, lost messages, and degraded functionality. These recurring complaints suggest you should document cancellations and billing communications carefully.

Documentation checklist

• Proof of subscription purchase (receipt or transaction ID)
• Screenshot or confirmation showing Auto‑Renew turned off or Apple cancellation screen
• Email confirmations of cancellation (if any) and any reply threads
• Bank or card statements showing disputed charges (date, amount, merchant)
• Registered‑mail proof or delivery receipt if you send a written cancellation to StarNow

Common mistakes

A frequent mistake is assuming StarNow can cancel App Store subscriptions - only Apple can; you must cancel in iOS settings. Another common error is turning off notifications or deleting an app without confirming subscription cancellation, which leaves Auto‑Renew active. Missing the 30‑day refund window for long‑term subscriptions or waiting too long to dispute charges with your bank can forfeit refund options. Also, not keeping screenshots or transaction IDs makes disputes and refund requests harder to support.

Comparative recap

After cancelling

After you cancel, keep confirmation screenshots, subscription receipts, and evidence of Auto‑Renew being turned off. If you used Apple, check your iOS subscriptions to confirm cancellation; see StarNow / Backstage guidance for iTunes. For web cancellation and refund details see cancellation & refunds and subscription benefits. If charges continue after cancellation and StarNow does not resolve the issue, contact your card issuer or PayPal to dispute the charge and consider filing a complaint with your provincial consumer protection agency or the Competition Bureau (competitionbureau.gc.ca).

Address

If you need to send formal written notice, use registered mail to ensure proof of delivery (per raccomandata A/R). Use the following mailing address:

PO Box 6372, Marion Square, Wellington 6141, New Zealand