Cancel Starnow: Easy Method

What is Starnow

Service overview

Starnow is an online casting and talent platform that connects performers with auditions, jobs and industry opportunities.

The site offers free accounts plus paid subscription tiers that add application limits, uploads and premium features.

How it is delivered

Starnow operates a web platform and mobile app; some subscriptions are managed through the website and others via the Apple App Store.

Billing, renewal and cancellation steps differ depending on where you subscribed (StarNow account vs Apple).

How to cancel Starnow

Cancel via your StarNow account (online)

• Sign in to your StarNow account and open Account Settings.
• Find the subscription or membership section and turn auto-renew off to cancel future renewals.
• Confirmation appears in your account; keep a screenshot or copy for your records.
• See StarNow help for details: StarNow cancellation & refunds.

Cancel if you subscribed via Apple App Store

• If you subscribed in the iOS App Store you must cancel through Apple’s subscription settings - not via StarNow.
• Open the App Store on your device, tap your profile, then Subscriptions, and cancel the StarNow subscription there.
• Apple manages billing and refunds for App Store subscriptions; keep screenshots of the Apple cancellation screen.

Postal or written cancellation

• If you prefer postal correspondence, send a cancellation request to StarNow NZ LP at the postal address below. Use tracked mail and keep the receipt.
• Physical headquarters addresses (e.g., Allen Street) may not be suitable for cancellation requests; use the PO Box for official mail.

What happens when you cancel

Access after cancellation

Cancellations made in your StarNow account are effective immediately for renewal but you retain access for the remainder of the paid period.

Your profile, applications and uploaded media remain available unless you delete your account separately.

Renewal and billing

Turning off auto-renew stops future automatic charges at the end of the current billing period.

StarNow sends renewal reminder emails for long-term subscriptions one month before renewal; monthly plans do not receive a reminder.

Account data and deletion

Canceling a paid subscription does not automatically delete your account or personal data.

If you want your data removed, follow StarNow’s account deletion process or contact support and keep written confirmation.

Will I get a refund?

General refund policy

Refunds may be offered if you request cancellation before the automatic renewal and before the charge is processed.

Requests submitted before renewal are treated based on the timestamp, even if they arrive outside normal business hours.

Exceptions and common rules

• Monthly subscriptions are generally not eligible for refunds unless there was double billing or a clerical error.
• If you were billed after cancelling, provide evidence (screenshots, timestamps, bank statement) when asking for a refund.

When to escalate

If StarNow declines a refund you believe is due, you can request a chargeback from your bank or lodge a complaint with a New Zealand authority (see consumer rights section).

Relevant StarNow help page: Cancellation & refunds (Backstage).

Starnow plans and pricing

Pricing summary

Pricing for New Zealand customers is shown in USD on the App Store listing; Apple converts to NZD at the time of purchase.

Exact NZ$ amounts are not publicly listed by StarNow; Apple applies taxes and conversion during checkout.

Plan table

Your consumer rights in New Zealand

Cooling-off and digital services

New Zealand law does not automatically provide a 14-day 'cooling-off' right for digital subscription services.

Customers generally rely on the provider’s stated terms for refunds and cancellations.

Remedies for poor performance or misrepresentation

• If a service is misrepresented or fails to perform, you may make a claim with the Disputes Tribunal or file a complaint with the Commerce Commission.
• Alternatively, you can request a chargeback through your bank if you believe a payment was wrongfully taken.

Further reading

General guidance on terms and conditions: Consumer NZ - Terms & Conditions.

Customer experiences

Positive feedback

Some New Zealand users praise Starnow for helpful feedback and quick responses when posting auditions.

Examples include reports of thoughtful feedback and queries answered within about 30 minutes.

Negative feedback

Other users report being charged after cancelling - sometimes multiple times - and difficulty obtaining refunds.

Frequent complaints mention recurring auto-renewal, slow or poor customer service, and claims of unjust charges.

What this means for you

• Keep clear records of cancellations and billing to support any dispute.
• Expect mixed experiences; documented evidence improves chances of a successful refund or chargeback.

Documentation checklist

What to gather before contacting support

• Account username and email used on StarNow.
• Subscription invoice or receipt showing the charge and date.
• Screenshot of your account settings showing auto-renew turned off (if applicable).
• If cancelled via Apple, screenshot of the App Store subscription cancellation screen.

Evidence for refund or dispute

• Bank or card statement lines showing the charge(s).
• Email correspondence with StarNow support, including timestamps.
• Postal tracking receipt if you mailed a cancellation request to the PO Box address.

Common mistakes

Canceling in the wrong place

A common error is turning off auto-renew in the StarNow app or website when the subscription was purchased via the Apple App Store.

If you subscribed through Apple, you must cancel in Apple’s subscription settings; otherwise charges will continue.

Relying on an assumed cooling-off right

Many users expect a 14-day automatic refund window for digital subscriptions; New Zealand law does not guarantee this for online subscriptions.

Always check the provider’s specific refund policy before relying on a cooling-off period.

Missing timestamps and proof

Not saving screenshots or proof of cancellation can make it hard to resolve billing disputes.

Capture timestamps, receipts and confirmation messages immediately when you cancel.

Comparative recap

Snapshot comparison

Key takeaway

Where you subscribed determines the cancellation and refund path. Keep evidence and act before the renewal date for the best chance of a refund.

After cancelling

Check your account and receipts

Confirm auto-renew is off in your StarNow account and keep a screenshot of the confirmation.

Save your final invoice and any email confirmations from StarNow or Apple.

Next steps if billed after cancelling

• Contact StarNow support with your evidence and request a refund.
• If unresolved, contact your bank for a chargeback and consider lodging a complaint with the Disputes Tribunal or Commerce Commission.
• Useful links: StarNow cancellation & refunds and Backstage help on cancellations.

Address

Postal contact for StarNow NZ

StarNow NZ LP

PO Box 6372, Marion Square, Wellington 6141, New Zealand

Note about physical addresses

The Allen Street headquarters address is sometimes listed as a physical location but may not be suitable for official cancellation mail.

Use the PO Box above for postal cancellation requests and always send tracked mail.