Cancellation Ubisoft: Easy Method

What is Ubisoft

Ubisoft is an international video game publisher and digital services provider known for franchises such as Assassin’s Creed, Far Cry, Rainbow Six and others. It operates an account system and subscription service (Ubisoft+) that provides access to games, DLC and cloud play across platforms.

How to cancel Ubisoft

• Sign in to your Ubisoft account at account.ubisoft.com, go to Subscriptions or Payment & Subscriptions, locate your Ubisoft+ subscription and choose Cancel/Renewal Off; follow on‑screen confirmation steps and save any confirmation number or screenshot.
• If you subscribed through a platform (Apple App Store, Google Play, Xbox), cancel through that platform’s subscription management (Apple: Settings → Subscriptions; Google Play: Play Store → Payments & subscriptions; Xbox: Microsoft account subscriptions). Platform refunds and cancellations are handled by the store.
• If you cannot cancel online or need a formal notice, contact Ubisoft Support via support.ubisoft.com (chat/ticket) and request cancellation; attach receipts and account details.
• For a formal, dated record or if disputing a charge, send registered mail (raccomandata A/R) addressed to Customer Service or the Legal Department at Ubisoft’s Montréal address (see “Address” below). Include account email, subscription ID, copies of receipts and a clear statement requesting cancellation and any refund you seek.

What happens when you cancel

When you cancel a recurring Ubisoft+ subscription, your access generally continues until the end of the paid billing period; the subscription will not auto‑renew. Game access, cloud features and monthly rewards tied to the subscription will stop when the paid term ends. Your Ubisoft account (profile, owned games, saves linked to your account) is not deleted by cancelling a subscription, but any game access granted only by the subscription will be removed.

Ubisoft retains account data under its privacy and data retention policies. If you want to delete your Ubisoft account entirely, submit a separate request through account settings or Support; this is distinct from cancelling a subscription and may be subject to additional verification and waiting periods.

Will I get a refund?

Refund eligibility depends on how you bought the subscription and the platform’s refund policy. Ubisoft itself typically follows the terms in its subscription agreement and platform rules: subscriptions are often non‑refundable once a billing period has started, but exceptions can occur for technical failures, duplicate charges or where local consumer law requires a remedy. If you purchased through Apple, Google or Xbox, request refunds through those stores according to their procedures.

If you believe you qualify for a refund, contact Ubisoft Support with proof of purchase, transaction dates and a clear explanation. If the purchase was via a payment provider (credit card, PayPal), you can also contact them about a dispute or chargeback while noting time limits for such actions.

Ubisoft plans and pricing

Your consumer rights in Canada

Canadian consumers have protections under federal and provincial consumer protection laws that may apply to digital purchases and subscription services. Rights can include remedies for misleading practices, defective digital goods, or failure to deliver contracted services. Remedies and timelines vary by province; you can contact your provincial consumer protection office or the federal Office of Consumer Affairs for guidance. If you paid by credit card, banks often provide chargeback options subject to time limits and eligibility.

Customer experiences

User reports are mixed: many customers find self‑service cancellation (via Ubisoft account or through the app store used to subscribe) straightforward and immediate, while others have experienced delays, confusion about which store billed them, or difficulties obtaining refunds. Cases involving subscriptions purchased through third parties or platform stores are most commonly reported as requiring extra steps. Keeping clear records generally speeds resolution.

Documentation checklist

• Account email and Ubisoft account ID; subscription ID if shown.
• Order number, receipt or screenshot of the charge (date, amount, payment method).
• Confirmation screenshots from your Ubisoft account or platform subscription page showing active subscription.
• Correspondence with Support, ticket numbers, and postal tracking number if you send registered mail.

Common mistakes

Common errors that delay cancellation include cancelling in the wrong place (for example disabling an app but not cancelling the subscription in the App Store or Google Play account that is billing you), assuming cancellation triggers an automatic refund, and failing to save cancellation confirmations. Another frequent issue is not checking which account or email address the subscription is tied to, especially if family sharing or shared payment methods are involved.

Example: a user disables access in the game but does not cancel the recurring billing in the store where the subscription was purchased, so charges continue. Example: a user requests cancellation but does not obtain or retain the support ticket number and later cannot prove they requested cancellation before the renewal date.

Comparative recap

After cancelling

After you cancel, save the cancellation confirmation or support ticket and monitor your bank statement for any further charges. If you continue to see charges, contact Ubisoft Support and the payment provider immediately, and consider initiating a dispute with your card issuer if unauthorized charges persist. If you need help, use these resources: Ubisoft Support (support.ubisoft.com), your platform’s refund/help pages (Apple: Apple refunds, Google Play: Google Play refunds), Ubisoft+ info on the Ubisoft store (store.ubi.com), and federal/provincial consumer resources such as the Office of Consumer Affairs (ic.gc.ca - Office of Consumer Affairs) or the Competition Bureau (competitionbureau.gc.ca).

Address

For formal notices or registered mail (raccomandata A/R) address to Customer Service or Legal Department:

Ubisoft Entertainment
Customer Service / Legal Department
5505 Boulevard Saint‑Laurent, Suite 5000
Montréal, Québec, H2T 1S6
Canada