Cancel 9ROUND online
Cancellation service #1 in United Arab Emirates
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the 9Round service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation 9Round: Easy Method
What is 9Round
Overview
9Round is a fitness franchise offering 30-minute, kickboxing-inspired circuit workouts with no fixed class times, allowing members to attend on their own schedule.
The brand also offers a digital on-demand service called 9RoundNOW alongside studio-based memberships sold and managed at local franchises.
How services are delivered
Workouts are provided at franchised studios and via the 9RoundNOW app/website for digital subscribers.
Membership sales, billing and cancellations for studio-based plans are handled locally by the specific studio where you enrolled.
How to cancel 9Round
Cancel 9RoundNOW (web/app)
- Sign in to your account at 9Round.
- Go to My Membership → Manage Membership → Cancel → Cancel Agreement.
- Cancellations stop future renewals; access continues until the paid period ends. Payments are non-refundable.
Cancel studio-based membership in UAE
- Contact the local 9Round studio where you enrolled - phone or email is accepted by the studio.
- Request cancellation and ask for written confirmation (email or signed receipt) showing the cancellation date and any outstanding obligations.
- If unsure which studio holds your membership, contact 9Round global contact and ask for local studio contact details.
What happens when you cancel
Access and service period
If you cancel a recurring 9RoundNOW subscription after a payment, you retain access until the end of the current paid month or term.
Studio memberships typically remain active until the paid term or notice period specified by the local studio contract ends.
Billing and auto-renewal
Monthly and term subscriptions auto-renew until cancellation. Cancelling prevents future auto-renewals but does not produce prorated credits.
Payments for periods already paid are generally non-refundable under 9Round's global terms.
Data and account records
After cancellation your account data and billing records may be retained according to 9Round’s policies; request copies of receipts or contractual documents from your studio or account area.
Always download or save any confirmation emails and payment receipts for your records.
Will I get a refund?
Official refund stance
According to 9Round’s terms, payments for 9RoundNOW and studio term periods are non-refundable and no prorated credits are provided for partially used periods.
See the official terms for digital subscriptions: 9Round Terms of Use.
Possible exceptions and local discretion
- Some studios may consider refunds or adjustments for initiation fees within a short window after sign-up; this is at the local studio manager’s discretion.
- If you believe you are entitled to a refund under UAE law, escalate the matter (see consumer rights section) after attempting local resolution.
9Round plans and pricing
Price accuracy note
Below are historical UAE plan prices reported from public sources approximately eight years ago.
Local studio pricing and current offers may differ; contact your studio for up-to-date pricing.
| Plan | Price (AED) | Period |
|---|---|---|
| 3-Month Membership | AED 2,800 | 3 Months |
| 6-Month Membership | AED 5,200 | 6 Months |
| 9-Month Membership | AED 9,600 | 9 Months |
Your consumer rights in United Arab Emirates
General UAE consumer protections
UAE consumer law grants rights to request refunds or cancellations for services not rendered or for misleading contract terms.
Cooling-off periods and specific rights depend on the contract type and local regulations; these may not be explicitly provided in a vendor’s global terms.
Escalation and enforcement
- If you cannot resolve the dispute with the studio, you can escalate to local authorities such as the Department of Economic Development (DED) or the official UAE consumer protection channels.
- Keep documentation (contracts, receipts, cancellation requests) when filing a complaint to speed resolution.
Customer experiences
Positive feedback themes
Many members report that workouts are effective, trainers are knowledgeable, and the 30-minute format fits busy schedules.
Members who follow studio procedures generally report smooth day-to-day operations and good trainer support.
Negative feedback themes
Several complaints describe continued billing after attempted cancellation, unclear membership terms, and difficulties obtaining refunds.
Some members report poor communication from certain studio locations and delays in receiving written confirmation of cancellations.
Documentation checklist
Essential items to gather
- Copy of your signed membership agreement or contract.
- Proof of payments (receipts, credit card statements) showing amounts and dates.
- Membership ID, full name used on the account and contact details.
When submitting a cancellation
- Record the date, time and method of your cancellation request.
- Request and save written confirmation from the studio (email or signed document).
- Keep copies of all follow-up communications until the account and billing are confirmed closed.
Common mistakes
Assuming online rules apply to studio accounts
Members sometimes try to cancel studio-based memberships through the 9RoundNOW account area; however, studio memberships are managed by the local franchise.
Always confirm cancellation method with the specific studio where you enrolled.
Not obtaining written confirmation
Many disputes arise because members did not secure a written cancellation confirmation or receipt.
Always request and save a written acknowledgement that specifies the cancellation date and any remaining obligations.
Comparative recap
Quick comparison
| Membership Type | How to Cancel | Refunds | Key Notes |
|---|---|---|---|
| 9RoundNOW (web/app) | Account → My Membership → Manage Membership → Cancel | No refunds for paid periods | Access continues until period end; non-pro-rated |
| Studio membership (UAE) | Contact your enrolled local studio directly | Subject to studio policy; generally no refunds for paid periods | Studio manager handles cancellations and any exceptions |
| App Store / Google Play purchases | Cancel via the respective app store subscription settings | Follow app store refund policies; 9Round terms still apply for access | App store rules may affect refunds; check store support |
After cancelling
Next steps
Confirm your bank or card issuer stops recurring payments and monitor statements for at least one billing cycle.
Keep cancellation confirmations and receipts until you verify no further charges occur.
Helpful official links
- 9Round Terms of Use - official policy on digital subscriptions.
- shop9round.com Returns Policy - returns policy for merchandise.
- UAE Government: consumer information - official government portal for consumer guidance.
- Dubai Department of Economic Development (DED) - local escalation and complaint filing.
Address
Primary UAE studio contact (preferred)
Villa 3 Al Wasl Road, Umm Suqeim, Dubai, United Arab Emirates.
Prefer contacting the studio directly by phone to request cancellation and written confirmation; the local Dubai studio phone is listed as 04 321 7997 (confirm before relying on this number).
Global contact
For 9Round corporate or global account queries, use the official contact page: 9Round Contact.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.